Correct Errors in Your Public Credit Record

Your Credit Record Can Have Errors

Either a personal or a business credit record can have errors in it. There are all sorts of reasons why you or your business would not be able to get funding. Correcting mistakes is one way to make it easier for your business to get money.

Let’s look at errors in public records.

Correcting a Credit Record Means Enhancing Fundability

But what’s fundability? Fundability is the ability of a business to get funding. This is everything from getting credit to business loans. Because every business needs money, it quite literally pays to enhance your fundability whenever and wherever you can.

Public Records Matter to Your Credit Record

In addition to how well your business pays its bills, and your personal credit score, and whether your industry is felt to be a risky one, there’s the matter of public records.

Public records include bankruptcy (both personal and business), liens, judgments, and UCC filings. Errors in any of these kinds of public records will affect fundability, so correcting such mistakes will enhance your ability to get cash for your business.

Find out why so many companies use our proven methods to get business loans, even during a recession.

Bankruptcy on a Credit Record

Bankruptcy is a process a business goes through in federal court. The idea is to help a business eliminate or repay its debt under the guidance and protection of the bankruptcy court. Business bankruptcies are often liquidations or reorganizations. This depends on the type of bankruptcy an entrepreneur takes.

3 Types of Business Bankruptcy

There are three kinds of business bankruptcy. They are Chapter 7, Chapter 11, and Chapter 13. These types depend on organizational structure. See thebalancesmb.com/what-is-business-bankruptcy-393017.

Chapter 7 and Chapter 11

Corporations are legal business entities separate from their owners. They are more truly separate than partnerships. But in the event of a bankruptcy, either type of structure commonly will file of Chapter 7 (bankruptcy protection), or Chapter 11 (reorganization). The chapters refer to the US Bankruptcy Code.

Chapter 7: Liquidation

This one may be the best choice when the business has no viable future. It is often used when the debts of the business are so overwhelming that restructuring them is not feasible. Chapter 7 bankruptcy can be used for sole proprietorships, partnerships, or corporations. It is also appropriate when the business does not have any substantial assets. To read the full text of Chapter 7, go here: law.cornell.edu/uscode/text/11/chapter-7.

Chapter 7 Details

Public Record Corrections Credit SuiteIf a business is a sole proprietorship, and an extension of an owner’s skills, it often does not pay to reorganize it. Hence Chapter 7 would be appropriate.

Before a Chapter 7 bankruptcy gets approval,  the applicant is subject to a “means” test. If their income is over a certain level, their application does not get approval. But if a Chapter 7 bankruptcy gets approval, the business is dissolved.

In a Chapter 7 bankruptcy, a trustee is appointed by the bankruptcy court. The trustee’s job is to take possession of the assets of the business and distribute them among all of the creditors.

The order in which creditors are paid can depend on the type of debt (secured vs. unsecured). Collateral is what you use to secure a debt. With no collateral, a debt is unsecured. As a result, those types of debts are further down the line when it comes to decided who will be paid in a bankruptcy.

After the distribution of the assets and paying the trustee, a sole proprietor gets a “discharge” at the end of the case. It means that the owner of the business is released from any obligation for the debts. But partnerships and corporations do not receive a discharge.

Chapter 11: Business Reorganization

Chapter 11 may be a better choice for businesses with a realistic chance to turn it all around. It is often used for partnerships and corporations.  It can also be used by sole proprietorships if their income level is too high to qualify for Chapter 13 bankruptcy. For the full text of Chapter 11 go to: cornell.edu/uscode/text/11/chapter-11.

Chapter 11 Details

Chapter 11 is a plan where a company reorganizes and continues in business under a court-appointed trustee. The company files a detailed plan of reorganization. Such a plan explains how it will deal with its creditors. The company can terminate contracts and leases, recover assets, and repay some of its debts, while discharging others to return to profitability.

The business presents the plan to its creditors who will vote on the plan. If the court finds the plan is fair and equitable, it will approve it. Reorganization plans provide for payments to creditors over some time. Chapter 11 bankruptcies are rather complex and not all of them succeed. It usually takes over a year to confirm a plan.

Chapter 11 and the Small Business Reorganization Act of 2019

The Small Business Reorganization Act of 2019 enacted a new subchapter V of Chapter 11. This subchapter of Chapter 11 seems to favor the side of the applicant for business bankruptcy. But it only applies if the applicant wants it to apply. See cornell.edu/uscode/text/11/chapter-11/subchapter-V.

For example, subchapter V does not require that a committee of creditors be appointed, or that creditors have to approve a court plan.

Per the U.S. Department of Justice, the act: “imposes shorter deadlines for completing the bankruptcy process, allows for greater flexibility in negotiating restructuring plans with creditors, and provides for a private trustee who will work with the small business debtor and its creditors to facilitate the development of a consensual plan of reorganization.” See justice.gov/opa/pr/us-trustee-program-ready-implement-small-business-reorganization-act-2019.

Chapter 13: Adjustment of Debts for Individuals with Regular Income

Chapter 13 bankruptcy is a form of bankruptcy for individuals. Since a sole proprietorship is an extension of its one owner, the owner is responsible for all assets and liabilities of the firm. It is most common for a sole proprietorship to take bankruptcy via Chapter 13. This is a reorganization bankruptcy. For the full text of Chapter 13, go to: law.cornell.edu/uscode/text/11/chapter-13.

Chapter 13 Details

Use Chapter 13 small businesses when a reorganization is the goal instead of liquidation. The entrepreneur files a repayment plan with the bankruptcy court. This details how they will repay their debts. Note: Chapter 13 and Chapter 7 bankruptcies are very different for businesses.

Chapter 13 is vital for individuals whose personal assets are tied up with their business assets, because they can avoid problems like losing a home if they file Chapter 13 versus Chapter 7. Chapter 13 lets a business stay in business and pay its debts. But Chapter 7 does not.

Chapters 12 and 15

There are two other forms of individual bankruptcy. These are less common. Chapter 12 is bankruptcy protection for family farmers and family fisherman. See uscourts.gov/services-forms/bankruptcy/bankruptcy-basics/chapter-12-bankruptcy-basics.

Chapter 15 is bankruptcy protection when a bankruptcy matter involves people from another country. See uscourts.gov/services-forms/bankruptcy/bankruptcy-basics/chapter-15-bankruptcy-basics.

Correcting Bankruptcy Errors

In general, to correct bankruptcy issues, all you or your lawyer will need to do is file an amendment to your bankruptcy petition. These can be errors like forgetting to list an item of property. Or it can be disclosing an incorrect property value or forgetting a creditor or income from a side business. See alllaw.com/articles/nolo/bankruptcy/bankruptcy-petition-mistake.html.

Liens in a Credit Record

What’s a lien?

Per Investopedia: “A lien is a claim or legal right against assets that are typically used as collateral to satisfy a debt. A lien could be established by a creditor or a legal judgement. A lien serves to guarantee an underlying obligation, such as the repayment of a loan. If the underlying obligation is not satisfied, the creditor may be able to seize the asset that is the subject of the lien. There are many types of liens that are used to secure assets.”

Errors in Liens

Some of the worst errors when it comes to liens can involve real estate if using land to secure a debt. Minor or typographical errors are called Scrivener’s errors. You can often correct them by rerecording the deed of trust or by recording an instrument explaining and correcting the error. But you cannot cure more substantial errors except by a Reformation lawsuit. This type of lawsuit asks a court to correct the deed of trust to reflect the parties’ intent.

Find out why so many companies use our proven methods to get business loans, even during a recession.

Legal Judgments in a Credit Record

Businesses of all sizes can be on the defense end of a lawsuit. Lawsuits can be for everything from a customer slipping on ice in your parking lot to a supplier suing to get you to pay them.

The main ways you can lose in court are if you default at the start and never answer a summons and complaint. Or you could lose a motion for summary judgment brought by the other side. Another way to lose is to lose a bench or jury trial. Or you could exhaust all appeals and end up on the losing end.

If you or your business lose in court, then a judgment may be entered against you. Judgments generally take the form of paying damages, which is money. Or the judgment could be for specific performance where you’re required to do (or not do) something. Another option is an injunction is entered and you may be prevented from doing something. A civil judgment can’t send you to jail. That’s criminal, which is rather different.

Errors in Legal Judgments

Errors often take the form of a judgment entered against the wrong person and/or company, or a typo in the amount of money damages listed in the court’s records. Or the judgment is entered but it’s already been satisfied (paid). Another kind of error is fraud or other misrepresentation on the part of one of the parties. Plus there could be excusable neglect. For example, a city recovering from a major hurricane might not make the proper clerical entry of judgments a priority.

Correcting these errors can take several forms. Different states have differing rules. But every state wants their records to be correct. They just have different ways you need to go about correcting the record.

Correcting Errors in Legal Judgments

You or your lawyer will need to look up how to correct mistakes in a legal judgment in your state (or the District of Columbia or a US territory, like Puerto Rico).

For example, in Massachusetts, you or your lawyer will need to make a motion before the court under Rule 60(a). See mass.gov/rules-of-civil-procedure/civil-procedure-rule-60-relief-from-judgment-or-order. But in Texas, you or your lawyer would need to file a motion for judgment nunc pro tunc. This is a motion to correct the judgment. See texaslawhelp.org/article/correcting-clerical-error-court-order-answers-common-questions#toc-9.

In Georgia, correcting a judgment comes under the general umbrella of relief from judgments. See law.justia.com/codes/georgia/2010/title-9/chapter-11/article-7/9-11-60. In Louisiana, it falls under an Amendment of Judgment, and you can fix calculation or language errors ia motion. See law.justia.com/codes/louisiana/2015/code-codeofcivilprocedure/ccp-1951/.

Like with most things, the faster you work to correct a legal judgment, the less it will cost you. In particular if the wrong person (you) is the defendant, acting as quickly as possible will save you in legal fees. Ignoring these problems will not make them go away.

Find out why so many companies use our proven methods to get business loans, even during a recession.

UCC Filings in a Credit Record

When you secure a loan with property, creditors can tell other creditors about any of your assets in use as collateral for the secured transaction. UCC liens filed with Secretary of State offices act as a creditor’s public notice of their interest in the property.

It’s in a creditor’s best interests to check for UCC filings. This is so they can make sure they’re the only creditor with a claim on that collateral.

Errors in UCC Filings

Like anything else, there can be typographical errors in UCC filings. But the law says that, unless the errors “make the financing statement seriously misleading”, the UCC filing is still in effect. Are you depending on a typo to get out of a UCC filing? You might want to rethink that strategy. See law.cornell.edu/ucc/9/9-506.

Correcting Errors in UCC Filings

For the most part, unless the errors are seriously misleading, the UCC says you don’t have to fix them. This is because of the policy behind the law governing secured transactions under the UCC. Essentially, financing statements exist to provide notice of a transaction. And they are also meant to give enough information to later potential creditors that the debtor’s property may be covered by an earlier creditor’s security interest.

Hence, a financing statement exists as a starting point in a later creditor’s due diligence process, not the conclusion. See jdsupra.com/legalnews/it-may-be-foul-but-there-is-no-harm-not-11403/.

Correcting the Public Document Errors in Your Credit Record: Takeaways

Your personal credit record can directly impact your business credit record. Both need to be right. And correct records are more likely to get your business money.

It’s possible to fix errors in public documents like judgments and UCC filings. But the mechanism for doing so will differ. This depends on the error, the type of record, and the jurisdiction. The more quickly you act, the better and cheaper it will be for you. Ignoring these mistakes will not make them go away. Correcting mistakes can make your business more fundable.

For more information on fundability and getting business credit, contact us today.

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What are Google Review Summaries?

What are Google review summaries, and how do they impact consumers’ view of your brand?

First impressions matter. When people search for a business or your specific business name on Google, one of the first things they see is your Google listing and the corresponding reviews. 

Those reviews, positive or negative, impact how they view your brand. 

What others have to say about your brand could impact how people perceive your brand. It could help them decide if they want to do business with you or not. 

It could encourage them to give you a call, visit your website, or stop by your local shop. Or it may encourage them to keep looking for a business with better reviews. 

Let’s talk more about Google review summaries and what they mean for your company.

Intro to Google Review Summaries

Google review summaries are the snippets of three customer reviews for your brand. Using an algorithm, Google automatically chooses three reviews to highlight. 

They are called summaries, because they are just one or two lines pulled from a full review. To read the whole review, searchers can click on the summary. 

Those three review summaries may be positive reviews, negative reviews, or a mixture of those.  

Where Do Your Google Review Summaries Appear?

It starts in the Google Knowledge Panel

Even if you aren’t familiar with that name, you probably are still familiar with the Google Knowledge Panel. It is the box of information that shows up in a Google search when you look for a particular brand, especially local or location-based businesses. 

The Google Knowledge Panel includes descriptive information, business address, location on a Google map, contact information, website, hours of operation, questions and answers, popular times, photos, social media profiles, and popular web results. 

It also includes the Google review summaries. The summaries can be found about midway down the Google Knowledge Panel, below the photos. 

Looking for Google Review Summaries

When you search for a local business, such as a store, restaurant, office building, medical practice, and more, Google provides a listing of local options. When you click on one example, the Google Knowledge Panel is displayed. 

That will provide the Google review summaries. 

You can also search directly in Google Maps. Pull up Google Maps to search your current location or type in the area you want to search. Then type in the brand or type of place you’re looking for. 

When you click on each option, you’ll see the Google Knowledge Panel. Scroll down to see the review summaries. 

Looking For Google Review Summaries

How Place Topics Shape Google Review Summaries

Place topics are an element of the Google review summary algorithm that highlights popular keywords related to your brand’s reviews. 

They cannot be chosen by the brand owner, or by reviewers. They are simply generated automatically by Google, if a brand has enough reviews. Although according to Google, that threshold number is not specified. 

Here’s an example of place topics in a Google review summary for a grocery store. You’ll see some of the highlighted topics are insightful, such as “lunch meat” while others are rather generic. 

This speaks to the automated algorithm that just pulls in commonly used phrases. 

How Place Topics Shape Google Review Summaries

These are more useful when many reviewers speak about a certain product or service, or other phrase that helps viewers understand more about what makes a brand unique. 

Where Google Review Summaries Come From

They come from Google reviews that are submitted by users on Google maps. Those who have visited a specific location can log in to their Google account, find a place on Google maps, and choose to submit a review and star rating. 

Google review summaries are pulled from those reviews. 

How Impactful Are Google Review Summaries?

These review summaries can impact how customers perceive your brand, even before they contact you or stop by your location. 

They could decide to scroll by or click on a competitor, if they aren’t seeing reviews that impress them. Alternatively, they may choose to click on your website, check out your location, or contact you directly to get more information about your brand. 

Do reviews really matter to customers? 

The statistics say yes. In general, reviews influence buyers. Almost 90 percent of buyers read reviews to make their buying decisions, according to BrightLocal. According to that same report, a majority are only impacted by reviews written in the last three months. A large portion of those same consumers only consider reviews written in the last two weeks. 

A quarter of consumers look to customer reviews with every online purchase they make, according to this PowerReviews report.  

It’s not just the words that Google highlights in the reviews that people read in the summaries. A big factor in people making decisions about your brand is the star factor. The star ratings make Google review summaries stand out. 

According to this report, over half of consumers say that a star rating is the most important review factor. A large majority say that a trust-worthy brand should have three or more stars in a five-star system, like Google reviews. 

So yes, reviews do impact buyer behavior and your brand’s reputation. But there’s more to the Google review summaries than the impression they leave on consumers. 

They can also have an impact on SEO. 

According to this report, reviews actually aid in your search engine optimization strategy. Although they are only a part of an SEO strategy, reviews help with creating more generated content and rank for the right keywords.  

In addition to those Google reviews that support SEO, you can continue to boost that by responding to Google reviews. 

Google also stated that interacting with consumer Google reviews for your brand can improve visibility. In other words, staying up-to-date in responding to reviews can improve your SEO.

That means more people will see your brand, see those Google review summaries, and hopefully leave reviews so you can respond. Reviews actually create a cycle of more reviews and better SEO. 

How to Get Positive Google Review Summaries 

By design, Google reviews and Google review summaries are not something business owners have direct control over. Otherwise, everyone would go in and manipulate things to shed the best light on their business! 

Does that mean that getting positive reviews is completely outside your direction? Not at all. 

The best thing you can do is to run a business with the customer in mind. It sounds obvious, but it’s truly the best way to get the positive feedback you’re hoping for. 

In our busy world, it’s easy to lose sight of the customer, but at the end of the day, they control not only the reviews, but also your income. 

Sometimes, the old adage really does need to ring true: the customer is always right. 

Ensure Customers Have a Good Experience

The first step is to audit the entire customer service experience. This can be a part of your overall brand audit

Think about every touch point your customers have with your business, from first learning about your products and services, to asking questions, to purchasing, and the follow up. 

Take a step back and dig deep. Ask the hard questions. Are you still offering a quality product? Are you still meeting a market need? If you aren’t getting rave reviews, it may be time to make some tweaks to ensure you are providing products and services your target market really needs. 

Ask for Reviews

It’s simple, but effective. 

To get more Google reviews, sometimes all you need to do is ask. There are lots of ways to convince your customers to review your brand, but just asking is a good place to start. You can include a link to your Google location in an email or social media post, encouraging happy customers to share their feedback. 

Ask your most loyal customers to leave feedback. Those who are most satisfied with your product or services are often eager to share that happiness with others and are most likely to provide positive reviews. 

Of course, keep in mind that you can’t tell them what to say, and even your happiest customers may be painfully honest about a less-than-ideal experience they had with you or a bad day with your product or service. 

That’s why the first tip is the most important. Always look for ways to provide the best service you can. 

Respond to Google Reviews (Good and Bad!) 

Keep the good vibes going. When people respond well with positive reviews, you can hop in there and thank them. Responding to Google reviews adds to your social proof and brings some humanity to your brand. 

Don’t just wait for negative reviews to respond, as we will discuss below. Encourage more positive reviews by showing that you really are reading reviews and taking them to heart. 

What to Do When You Have Negative Google Review Summaries

Like it or not, negative reviews happen. 

In a customer-driven system like Google review, you don’t have full control over what is posted about your brand. In fact, negative reviews can be a good thing—they show your brand is real. 

When those bad reviews happen, here’s how to respond. 

First, Relax

No one wants to hear bad news about their brand, especially when you work hard to provide a great experience, as we talked about above. 

But there’s hardly a business owner who hasn’t come up against this kind of conflict. The first thing to do is take a deep breath and understand that businesses need negative reviews. They add to the authenticity of your brand. 

Consumers understand that not everyone is going to have a perfect experience with every brand. 

Put It in Perspective

Sometimes negative reviews can shine light on positive aspects of your brand. 

When a customer reads a review about how something didn’t work for them, for instance, other customers can learn more about what you do offer. 

Imagine a customer complaining that they couldn’t find a meat option at your vegetarian restaurant. It’s an exaggerated example, but shows how a negative review could be a positive for some readers.

Decide How to Act

Have a “negative review plan” in place, well before your first one rolls in. It’s important to remember the reputation you want your business to have, and to keep the long game in mind. Google recommends responding quickly, honestly, and with a level of positivity. 

If you think a review is inappropriate or violates Google’s policies, if it’s particularly vile, etc., you can request that it be removed. Remember, you can’t just have a review removed because you disagree with it or don’t want it out there. 

Think About the Ratios

There’s no perfect number of reviews for everyone, but when it comes to reviews think about the ratios. One bad review isn’t going to hurt you if you have dozens of positive reviews. 

To get an idea of how you’re doing, think like a customer. How will they read the negative reviews in light of your positive ones? Would one negative review impact your buying decision? In most cases, one or two bad reviews (especially if they are several months old) won’t impact your brand. 

Conclusion

Google review summaries are social proof. They give your brand authenticity and shed light on your company when people Google you. 

These kinds of online reviews help customers understand what you’re all about and how you’ve helped people in the past. To improve the quality of your Google review summaries, start by working to get more online reviews

Don’t forget the power of responding to reviews—whether they are good or bad. Customers expect some bad reviews, but how you respond can make all the difference. 

How do Google review summaries help you make purchasing decisions?

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