Tag: Etleap

Etleap (YC W13) Is Hiring a Technical End User Documentation Writer

Technical Writer

We are looking for a technical writer to create technical product documentation for our site/product, and help us maintain it on an ongoing basis.

The project is about 3 months half-time to start, and then a few hours a week following that.

What you are going to do:
– Create an intuitive, comprehensive, and readable documentation site
– Work closely with our engineering team to become an expert user of our product and extract insights
– Interview our engineers and users in order to create tutorials for appropriate topics

What we want to see in you:
– Experience writing documentation sites, at least one, ideally two or more.
– Experience writing and understanding for highly technical software products.
– High degree of user empathy – our docs will take hard technical concepts and translate to language that is a pleasure to read.

To apply, send your resume to jobs @ etleap.com.

Comments URL: https://news.ycombinator.com/item?id=27468081

Points: 1

# Comments: 0

Etleap (YC W13) Is Hiring a Technical End User Documentation Writer

We are looking for a technical writer to create technical product documentation for our site/product, and help us maintain it on an ongoing basis.

The project is about 3 months half-time to start, and then a few hours a week following that.

What you are going to do:
– Create an intuitive, comprehensive, and readable documentation site
– Work closely with our engineering team to become an expert user of our product and extract insights
– Interview our engineers and users in order to create tutorials for appropriate topics

What we want to see in you:
– Experience writing documentation sites, at least one, ideally two or more.
– Experience writing and understanding for highly technical software products.
– High degree of user empathy – our docs will take hard technical concepts and translate to language that is a pleasure to read.

To apply, send your resume to jobs@etleap.com.

Comments URL: https://news.ycombinator.com/item?id=27190219

Points: 1

# Comments: 0

The post Etleap (YC W13) Is Hiring a Technical End User Documentation Writer appeared first on ROI Credit Builders.

Etleap (YC W13) Is Hiring a Customer Success Manager

We are looking for a dynamic, experienced customer success professional to ensure we are building strong and enduring relationships with our customers, and that they are receiving the attention and support needed to achieve their goals.

About Us

Etleap’s mission is to transform the way businesses drive analytics projects.

We started Etleap out of frustration with the exorbitant amounts of engineering work required to set up, maintain, and scale data pipelines for analytics. Our vision is to make it simple for analytics teams to quickly and securely connect the data sources that power their businesses. We’re doing this by removing all of the traditional complexities of data integration and creating a new kind of ETL that enables the end user of data to integrate and transform data from any source.

Our team is customer-obsessed and values openness and being experimental. We’re growing fast, and we’re backed by First Round Capital, SV Angel, YCombinator, and a number of other top-tier investors.

About You

– 5+ years of customer success/account management experience
– Have led onboarding and customer education for a technical enterprise software product
– Experience building relationships with technically sophisticated customers
– Exceptional verbal, written, and interpersonal communication skills
– Self-starter: Able to propose solutions and accomplish tasks with limited direction and a figure-it-out attitude
– Startup experience is a big plus

About the Role

– Build relationships and drive engagement with Etleap’s customers via onboarding, periodic business reviews, and other check-ins
– Champion customers’ growth goals in order to maximize product value and identify upsell opportunities
– Manage a customer health dashboard to be shared with the executive team
– Plan and optimize strategy for managing retention and flagging risks regarding renewals
– Own communication with customers for marketing initiatives, including trade shows, webinars, and case studies

You will be working as part of a dynamic team in a fast-paced startup office environment. Our office is near AT&T Park at 2nd & Townsend in San Francisco. We offer catered lunch, a kitchen stocked with great snacks, as well as unlimited PTO, health care, and commuter benefits.

How to Apply

To apply, send your resume to jobs@etleap.com.

Comments URL: https://news.ycombinator.com/item?id=26759541

Points: 1

# Comments: 0