How to Create the Perfect Business Slogan

Have a favorite slogan?

That catchphrase that just sticks in your head like a catchy tune. Sometimes it even has a little jingle or rhyming structure that adds some flair. You know it works because it stays with you. You remember it, and you remember the company it stands for.

Does your brand need a slogan? Probably. Here’s why.

What Is the Purpose of a Business Slogan?

A good slogan is catchy and bounces around your head like an earworm. However, a good business slogan is more than just a catchphrase.

It’s a rallying point for your brand. It envelops everything you stand for and everything you offer to the public.

It’s a battle cry, of sorts.

In fact, the etymology of the word slogan reflects just that. The term comes from a Gaelic Scottish term used as a battle cry. In the early 1700s, the term slogan described catchphrases used by political or other groups.

These days slogans are more important than ever as we are awash in visual and audio media, from TV and radio to the internet and digital media.

A great slogan cleverly sums up what you do, inspires engagement with your audience, and sticks with them until they need your product or service.

Your slogan can be written and spoken after your brand name, to help people remember what you’re about. You might place it just after or under your name or logo on your website, social media, marketing materials, or use it in ads. This helps your slogan become synonymous with your brand name.

Why Should Your Business Have a Slogan?

Is it worth taking the time to create a slogan for your business? In most cases, yes. Getting to the heart of your business and finding a phrase that wraps everything you stand for in an unforgettable way can become a powerful brand asset.

A great slogan ranks up there with your business name, logo, and web design.

In many ways, it can bolster your brand marketing strategy. Here’s why.

  • A slogan can give you a memorable identity.
  • A slogan provides a foundation for a creative marketing campaign.
  • A slogan speaks to values to rally around.
  • A slogan helps you take a stand.
  • A slogan helps customers remember you.

These are just a few of the many benefits of creating a slogan for your business. If you’re convinced, it’s time to get started on putting your slogan together.

How to Create a Business Slogan

It’s a tall order to create a short and simple slogan that absolutely hits it out of the park. The best slogans are short, unusual, and simple to pronounce.

It’s not easy, but it’s worth the exercise to come up with the right slogan.

Consider What Makes Your Brand Special

Before you can start to create a slogan, you have to think about what your business is offering the world. A few things to ask include:

  • What are you selling, and why does it matter?
  • What values is your company built on?
  • What do you stand for?
  • What change do you bring to your customers?
  • What change are you trying to bring the world?

A few places you can look for inspiration include your:

  • mission statement
  • vision and values statements
  • company history
  • target market and their values
  • brand assets like infographics, webinars, or e-books.

Determine Your Goals

When it comes to marketing efforts, you should always start with your sales goals. What are you trying to accomplish? What are your plans for the future, and how do you get there?

It’s easy to get off track here if you don’t stay focused. Don’t just focus on the number of sales you want to make; think about how you want customers to feel about your brand and what solution you really deliver.

Consider this—Goodyear sells tires, right? However, when consumers buy tires, they aren’t concerned with what type of rubber or the years of research the company put into developing the proper tread. Consumers want tires that will keep their families safe; that’s the real purpose of the brand.

Keep your guiding documents at the forefront and let them drive your journey toward your slogan. It’s critical to stay on-brand as you are creating your slogan.

Think about what you need this slogan to do for your brand:

  • What do you want people to know about your brand?
  • What products or services should be the focus?
  • What values and visions do you want to communicate?
  • What solution does your company really deliver?

Let those answers guide you to the right business slogan.

Start Writing

Whether you decide to hire an outsourced marketing consultant or keep it in-house and write it for yourself, the first step is to start developing ideas.

Just start writing. How many ideas can you come up with?

Write them all down. Don’t limit yourself or do any editing yet. Now is the time to just let the ideas flow. Let one idea inspire another. Dare to be a little off the wall. Don’t stop until you run out of ideas.

When you start petering out, start thinking about your brand name and try out some of the ideas after it. How do they sound together?

Imagine a radio or television commercial. Describe your services or products and think about how those slogan ideas sound at the end of that description.

As you test the slogans out loud, you may start developing more ideas. Write them down! Don’t stop to edit. Just keep adding to the list.

Dare to Be Original

It may be tempting to go out and listen to other slogans, but you probably already have enough of those rolling around in your head.

We hear so many slogans that our brains are already primed to know what sounds good and what doesn’t.

Listening or reading a bunch of slogans while creating your own could do two things detrimental to the process:

  1. They could cause you to accidentally steal the structure or concepts of other slogans you love. You definitely don’t want to sound like everyone else.
  2. Getting into the competition mode can stifle your creativity. As you read others’ slogans, especially ones you consider successful, you might start to judge your ideas. Great ideas develop organically on their own; don’t let competition stifle them.

Make It Timeless

Slogans need to stand the test of time. You want people to associate your brand name with your slogan, which means it has to stick around for a long time so they can hear it many times.

This means avoiding anything too contemporary or trendy. Some things to avoid could include:

  • playing off a popular series or song title
  • building off a political campaign slogan
  • reflecting a current pop culture reference
  • using “new” slang

To create a timeless slogan, use words and phrases that are universally understood, at least by most speakers of your language.

Try to keep it shorter and avoid any complex phrases or words.

Keep it simple, and a bit straightforward, to help make sure it stands the test of time.

Appeal to Your Audience

As with everything in marketing, you need to consider your target market when you’re putting together a slogan.

How do they talk? Are you using language and syntax that is natural to your audience?

If your target market uses a certain register of English, you can lean into using that style of language. Remember what we talked about above, though.

You don’t need to stylize your slogan to match a certain trendy or slangy way of talking, but you can ensure you use language your target market can relate to.

Another aspect to keep in mind as you shape your slogan is what is important to your target audience. What do they want from your brand, or your competition? What’s important to them?

Think about what they are actually getting from your brand, but dig a little deeper. What are their aspirations? What do they envision their life to be with your brand?

Speak to those needs, rather than just your benefits.

Pare Down Your Ideas

Time to start paring down your ideas. Don’t be afraid to be a bit brutal. It can be hard to nix your favorites, but use the ideas above to weed out slogans that don’t work.

Which ones are too trendy or contemporary? Let them go.

Which ones are too much about your brand, and not enough about your target audience? Take them out.

How’s your list looking now? Do you still have too many ideas? If your list is still too long, here are a few more filters to take out the ones that won’t work as well.

  • Which ones are too long?
  • Which ones aren’t very memorable?
  • Which ones sound too much like someone else’s?
  • Which ones do you just not love?

Pare them down to a few that will really work. It’s okay to still have a few great ones. How do you decide what to do next? Let’s look at the last step.

A/B Test Your Top Ideas

Do you still have two ideas left to consider? If you aren’t sure which is “the one,” it’s time for an A/B test.

How do you do that? Start by asking friends, colleagues, or business associates. You might also consider using a focus group.

Whichever path you choose, make sure you present each slogan in the same format. For example:

  • Create a branded logo with each of your slogan ideas.
  • Design a newsletter header with each slogan idea.
  • Record a demo commercial with the slogan ideas at the end.

Now share with your audience. Which one do they respond best to? Is there a clear winner?

If not, consider the feedback they share. Think about the criteria listed above. Did one not appeal to them? Was one not as timeless? Or was it too confusing? Keep in mind that simple is usually best. You can also use A/B testing in paid ads to see which slogan draws in the most traffic or sales.

Best Business Slogan Examples

Let’s get down to the specifics and look at some slogans that work and analyze why they are so effective.

McDonald’s Slogan

Best Business Slogan Examples - McDonalds

Bah, bah, bah, bah, bum. You’re already singing it.

The “I’m lovin’ it” slogan from McDonald’s comes with its own little jingle, but that’s not the only thing that makes it work. It’s simple, it’s memorable, and it’s aspirational. It speaks to a happy life full of things you love.

Burger King

Best Business Slogan Examples - Burger King

For decades, Burger King touted a brand that let you live life on your terms. The “Have It Your Way” slogan accomplished speaks about their products and about a greater vision in life. You can have your burger your way, and just maybe, you can have life your way, too.

In-N-Out Slogan

Best Business Slogan Examples - In n Out

Sometimes simple is best. The In-N-Out slogan is an example of a timeless, simple slogan that speaks directly to what its customers want.

FAQs About Slogans

What makes a good slogan?

It’s short, memorable, and speaks to the target audience. Ideally, it should be timeless so it can be used for years to come.

What is a slogan example?

McDonald’s “I’m Lovin’ It” jingle is an example of a catchy slogan.

What are good slogans?

Burger King’s “Have It Your Way” stood the test of time, by speaking to the burgers and an aspiration. In-N-Out’s “Quality You Can Taste” slogan is simple and holds up over time.

How do you create the perfect business slogan?

Start with your own business goals in mind, then think about your target audience and what’s important to them.

Creating a Catchy Slogan Conclusion

When it comes to setting yourself apart in the market, branding is crucial. From your visuals to your voice, every component needs to speak to a common goal of who you are and what you’re about.

More importantly, they need to speak to what your target market is looking for. Your slogan is another piece in this puzzle, giving your marketing collateral and campaign another element to work with. Get creative, but stay on course, and create the perfect business slogan for your brand.

What’s your favorite slogan?

Customer Satisfaction: Benefits, Examples & Importance

Customer satisfaction is crucial to the success of your business. No matter how innovative your product or competitive your pricing, if your customers are ultimately unhappy, they’re not going to stick around.

As such, it’s no surprise 45.9 percent of businesses surveyed in 2020 named customer experience as their number one priority over the next five years:

Customer satisfaction is a major priority for businesses

What exactly do we mean by “customer satisfaction?” Why is it so important, and what can you do to improve it? Read on to find out.

What Is Customer Satisfaction?

Customer satisfaction is a measure of how people feel when interacting with your brand. It can be influenced by any number of factors, such as:

  • perceived product quality
  • perceived product value
  • convenience
  • customer expectations
  • communication
  • complaint handling

Every brand, no matter how successful, wants to improve customer satisfaction. To do that, they need to define two things:

  1. who their customers are
  2. what it takes to satisfy them

Part one isn’t as simple as it sounds. Let’s take the example of a hospital. It might have two distinct customer bases: 

  1. the patients it treats
  2. the insurance companies it sells patient data to

Clearly, those two audiences have very different goals, and keeping them happy requires two vastly different approaches. To make matters even more complicated, satisfying one audience may sometimes be detrimental to the other’s happiness.

4 Benefits of Customer Satisfaction 

Customer satisfaction is more than just a “nice to have.” Getting it right has specific, tangible benefits, including: 

1. Increase Brand Loyalty

Never take your customers for granted. 

According to PwC, 59 percent of U.S. consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience.

How does customer satisfaction affect brand loyalty

On the flip side, if you do everything in your power to keep customers happy, it stands to reason they’ll be more likely to stick around for the long term.

2. Boost Trust

According to Edelman, 81 percent of consumers say brand trust is a deal-breaker or a deciding factor in their purchase decisions.

Yet trust is pretty thin on the ground, with just 34 percent of consumers saying they trust most of the brands they use or buy from.

How do you make your brand more trustworthy? One way is to improve satisfaction. According to a study from Eastern University Sri Lanka, customer satisfaction logically precedes customer trust; those two things rarely exist in isolation.

3. Attract Positive Word of Mouth

Word-of-mouth marketing is extremely valuable.

To give just one example, 87 percent of consumers read online reviews for local businesses in 2020, up from 81 percent in 2019.

Unfortunately, consumers are significantly more likely to share negative reviews than they are positive ones. According to American Express, U.S. consumers tell an average of 15 people about bad experiences, whereas they only share good experiences with 11 people.

In other words, it’s a numbers game. You know consumers are naturally less inclined to shout about the good stuff you do, but if your customer satisfaction is high, you’re well placed to reap the benefits of word-of-mouth marketing.

4. Grow Your Audience and Sales

We already know satisfied customers are more likely to tell their friends and family about your brand, which in turn gets you in front of a wider audience.

However, did you know those satisfied customers will also spend more?

According to the same American Express survey referenced above, U.S. consumers are prepared to spend 17 percent more if a brand delivers excellent service.

What’s more, 84 percent of companies that improve customer experience report an upturn in revenue.

How to Measure Customer Satisfaction

It’s not enough to simply hope your customer satisfaction will improve. You need concrete plans to drive it forward, backed by robust data. To do this, you need to gather customer feedback through polls, surveys, and feedback sessions. Here are three types of feedback to collect to help you measure customer satisfaction and examples of questions to ask. 

1. Overall Satisfaction

It can be helpful to gauge a customer’s general opinion of your product or service before drilling down into the specifics. Positive answers indicate they are happy with their purchase decision, while negative ones suggest they have some degree of buyer remorse.

Example question: Overall, how satisfied are you with [Product X]?

2. Repurchase Intent

Given the close ties between customer satisfaction and loyalty, it makes sense to use a customer’s repeat purchasing plans to measure their general happiness. Consumers who say they are likely to buy again may also be more likely to leave positive reviews or share their experience with friends and family.

Example question: Will you shop at [Company X] again in the next month?

3. Word of Mouth

NPS customer satisfaction surveys are centered on a single question about whether or not the customer would recommend a given brand or product. This sort of feedback allows companies to understand whether the user’s experience aligns with their expectations.

Example question: Would you recommend [Company X] to your family and friends?

3 Steps to Improve Customer Satisfaction

Data is the key to improving customer satisfaction. 

However, data alone can’t transform your customers from unhappy to loyal. You have to focus on gathering data effectively, then use those insights to take action. Follow these three steps to make it happen:

1. Conduct Customer Surveys

Surveys play a key part in your quest to improve customer satisfaction, so the feedback you generate must be useful.

Unfortunately, there are no guarantees. Even if your survey is perfect, customers don’t always tell the truth about how they feel. What’s more, they might make mistakes when completing your survey. In either case, you’re not getting a true picture of customer satisfaction.

However, there are some proactive steps you can take to generate more impactful feedback.

Concentrate on keeping your survey as short as possible to capture more responses. Research from SurveyMonkey shows completion rates drop off when surveys contain more questions:

How many questions should be in a customer satisfaction survey

Surveys containing ten questions have an average completion rate of 89 percent, dropping to 79 percent for 40-question surveys. It may not sound like much, but it means if you’re surveying 1,000 customers, you’ll get 100 more responses from the 10-question version.

In other words, if a question doesn’t have the potential to yield unique insights, it shouldn’t be in your survey.

Also, it pays to remember the purpose of polls and surveys isn’t to “cook the books.” You’re not trying to earn artificially high scores by confusing or manipulating respondents. 

Instead, you’re trying to get an accurate picture of what customers actually think about your brand. Avoid leading or loaded questions, which attempt to steer people toward a certain answer. For instance:

  • Bad question: Thousands of customers have left five-star reviews for [Product X]. Would you do the same?
  • Good question: How likely are you to recommend [Product X] to a friend?

2. Monitor Social Media Mentions

Customer surveys will only get you so far, because they only gather opinions from the types of people who are happy to fill in surveys—which might exclude a huge chunk of your audience.

For a more accurate view of customer satisfaction, keep a close eye on social media, too. Tools like Linkfluence and Mention help monitor brand mentions and conversations relevant to your company and product. They even use machine learning to assess the sentiment of those mentions.

Customer satisfaction - How to monitor social media mentions

This gives you access to a broader customer pool than potential survey respondents and ensures you’re on hand to help customers when they need it. 

3. Implement Constructive Feedback

Once you’ve gathered a bunch of feedback, it’s time to take action.

One of the biggest challenges is to identify an effective, repeatable way to prioritize those actions. After all, it’s unlikely every customer wants the same thing. Some might be asking for faster shipping; others might want a slicker checkout experience.  

Transparency is key. Most consumers are pretty reasonable, and they understand you have finite resources. Make it clear you’ve heard their feedback and, if the demand exists, you’ll work on a fix.

LEGO has come up with an ingenious way to do this. It created a dedicated site, LEGO Ideas, where brick-building fans can submit product ideas. If an idea gathers 10,000 votes from the community, it’ll be considered for production.

How LEGO implements customer satisfaction feedback

3 Customer Satisfaction Examples 

Looking for inspiration to level up your customer satisfaction? Check out these three examples of brands that are rocking it: 

1. IBM

Tech giant IBM was named the number one company for customer satisfaction in the latest Drucker Institute Company Ranking. Its success stems from its customer-centric approach to software development, which involves making decisions based on the goals and ambitions of end-users, not just how they use a specific tool. 

Speaking to Harvard Business Review, IBM’s VP of Platform Experience Charlie Hill explained: “We want to bring our design thinking muscles to explore and play with how the user’s experience could be better in the future.”

Key Takeaway

Put your customer first. Whether you’re selling a piece of software or a pair of shoes, think about what problems brought them to you in the first place, and what success looks like to them. 

2. Chick-fil-A

Ranked top of the American Customer Satisfaction Index across all industries, Chick-fil-A stands out thanks to its superb in-restaurant customer service. Its staff is regularly named the friendliest of drive-through brands, and they also outshine the competition on order accuracy. 

This is no easy feat when it’s up against huge global names like KFC, McDonald’s, and Starbucks.

Key Takeaway

Invest in your people. Whether they’re dealing with shoppers in-store or helping them online, their professionalism and courtesy have a huge impact on your customer satisfaction rating.

3. Trader Joe’s

Grocery chain Trader Joe’s has an NPS score of 62. For context, the average score in the grocery niche is 24. The brand stands out by truly going the extra mile for its customers. In one famous example, a Reddit user told how the chain broke its “no deliveries” policy to help out an 89-year-old who was snowed in during the holidays. The comments on that viral post are littered with other Redditors recounting their own experiences of receiving superb service from Trader Joe’s.

Key Takeaway

Give your team members a degree of autonomy to delight customers. It should be quick and easy for them to get signoff on the sorts of small, spontaneous acts of kindness that can make the biggest difference to consumers.

Customer Satisfaction FAQs

What does customer satisfaction mean?

This is how you measure your customers’ experience to see if it meets or falls short of their expectations.

Why is customer satisfaction important?

Growing companies are more likely to prioritize customer success than companies that don’t have a growth mindset.

What are the benefits of high customer satisfaction?

Customers trust recommendations from others and look at reviews before deciding to convert with a business. High satisfaction means a customers is more likely to recommend your business and leave a positive review.

How does customer satisfaction help branding?

High customer satisfaction can increase brand loyalty and trust.

How do you improve customer satisfaction?

To satisfy your customers, you need to understand what they want. Collect data through surveys, polls, and feedback sessions, and monitor brand mentions through social media.

What happens if customers are not satisfied?

Unhappy customers are unlikely to keep buying from your brand. What’s more, they’re highly likely to tell people about negative customer experiences through reviews, social posts, and word of mouth, which can damage your reputation.

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Conclusion of Customer Satisfaction Guide

Customer satisfaction is crucial to your business, regardless of your product, industry, or niche. You must make it a priority. That’s true today, and will only increase in importance in the years to come.

Collect, analyze, and use data on customer satisfaction for every stage of your sales funnel, every interaction, and every product launch. Pick and choose your moment, of course, as no one wants to be inundated with surveys all the time, but no area is off-limits for selectively surveying and asking for feedback.

That’s how you improve, grow, and turn your customers into your biggest marketing asset.

What factors do you think are most important to improving customer satisfaction? Let me know in the comments below:

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