Breonna Taylor's death: Mistrial declared after jury fails to reach verdict in case of ex-Louisville cop

Jurors failed to reach a unanimous verdict on federal civil rights charges Thursday in the trial of a former Louisville police officer charged in the police raid that killed Breonna Taylor, prompting the judge to declare a mistrial.

Brett Hankison was charged with using excessive force that violated the rights of Taylor, her boyfriend and her next-door neighbors. Hankison fired 10 shots into the Black woman’s window and a glass door after officers came under fire during a flawed drug warrant search on March 13, 2020. Some of his shots flew into a neighboring apartment, but none of them struck anyone.

The 12-member, mostly white jury struggled fruitlessly to reach a verdict over several days. On Thursday afternoon, they sent a note to the judge saying they were at an impasse. U.S. District Judge Rebecca Grady Jennings urged them to keep trying, and they returned to deliberations.

FORMER KY OFFICER FACES SECOND CONVICTION ATTEMPT AFTER FIRING INTO BREONNA TAYLOR’S APARTMENT

BREONNA TAYLOR DEATH: FORMER LOUISVILLE DETECTIVE PLEADS GUILTY TO FALSIFYING AFFIDAVIT FOR RAID

The judge reported there were “elevated voices” coming from the jury room at times during deliberations, and court security officials had to visit the room. Jurors then told the judge Thursday they were deadlocked on both counts against Hankison, and could not come to a decision — prompting Jennings’ declaration of a mistrial.

The mistrial could result in a retrial of Hankison, but that would be determined by federal prosecutors at a later date.

Federal prosecutors didn’t immediately respond to an email afterward seeking comment.

Before the mistrial was declared, the lead federal prosecutor, Michael Songer, said in court that it would take “enormous resources … to retry this case.” Songer wanted the jury to keep deliberating.

Jennings said she believed the jury would not be able to reach a verdict. “I think the totality of the circumstances may be beyond repair in this case,” the judge said. “They have a disagreement that they cannot get past.”

Lonita Baker, an attorney for Taylor’s family, said afterward that Taylor’s mother, Tamika Palmer, was disappointed with the outcome but remained encouraged “because a mistrial is not an acquittal. And so we live another day to fight for justice for Breonna.”

Hankison, 47, was acquitted by a Kentucky jury last year on wanton endangerment charges. State prosecutors had alleged he illegally put Taylor’s neighbors in danger. Months after his acquittal last year, the U.S. Department of Justice brought the new charges against Hankison, along with separate charges against a group of other officers involved in crafting the warrant.

JUSTICE DEPARTMENT CHARGES 4 LOUISVILLE POLICE OFFICERS IN BREONNA TAYLOR INVESTIGATION

U.S. Attorney General Merrick Garland said Taylor, a 26-year-old nursing student, “should be alive today” when he announced the federal charges in August 2022. The charges that Hankison faced carried a maximum sentence of life in prison.

Hankison was the only officer who fired his weapon the night of the Taylor raid to be criminally charged. Prosecutors determined that two other officers were justified in returning fire after one was shot in the leg.

Songer said Monday in the trial’s closing arguments that Hankison “was a law enforcement officer, but he was not above the law.” Songer argued that Hankison couldn’t see a target and knew firing blindly into the building was wrong.

Hankison’s attorney, Stewart Mathews, countered that he was acting quickly to help his fellow officers, who he believed were being “executed” by a gunman shooting from inside Taylor’s apartment. Taylor’s boyfriend had fired a single shot when police burst through the door. Her boyfriend, Kenneth Walker, said he believed an intruder was barging in.

“If his perception was reasonable in the chaos of that moment, that was not criminal,” Mathews said.

The night of the raid, Hankison said he saw the shot from Taylor’s boyfriend in the hallway after her door was breached. He backed up and ran around the corner of the building, firing shots into the side of the apartment.

“I had to react,” he testified. “I had no choice.”

The single shot from Taylor’s boyfriend hit former police Sgt. Jonathan Mattingly, who dropped to the ground and fired six shots. Another officer, Myles Cosgrove, fired 16 rounds down the hallway, including the bullet that killed Taylor. Mattingly testified as a defense witness for Hankison in the federal trial, while Cosgrove was called to testify by prosecutors.

Cosgrove was fired by Louisville police along with Hankison. Mattingly retired.

BREONNA TAYLOR DEATH: LOUISVILLE POLICE DOCUMENTS SHINE LIGHT INTO INVESTIGATION DETAILS

Taylor’s death didn’t initially garner much attention, but after the death of George Floyd by Minneapolis police in May 2020 and the release of Taylor’s boyfriend’s 911 call, street protests over police brutality erupted around the country. Demonstrators in Louisville shouted Taylor’s name for months, along with high-profile Black celebrities like Oprah and Lebron James who demanded accountability for the police officers involved in the case.

Taylor’s case also cast intense scrutiny on so-called “no-knock” warrants, which were later banned in the city of Louisville. The warrants allow officers to enter a residence without warning, but in the Taylor raid officers said they knocked and announced their presence. The Louisville police chief at the time was subsequently fired because officers had not used body cameras the night of the raid.

Three other former officers involved in drawing up the warrant have been charged in a separate federal case. One of them, Kelly Goodlett, has pleaded guilty to helping falsify the warrant. She is expected to testify against former detective Joshua Jaynes and former Sgt. Kyle Meany in their trial next year.

Goodlett’s guilty plea remains the only criminal conviction of a police officer involved in the Taylor case.

Instagram SEO Guide: 9 Tips to Improve Your Reach

Are you frustrated by the ever-changing landscape of social media? Are the algorithm changes making you feel lost? As changes arise, consistency is key.

If you’re looking to improve your reach on Instagram, you need to start thinking about Instagram SEO. Just like with Google or any other search engine, there are specific tactics you can use to help improve your rankings and visibility.

In this article, I’ll show you how to optimize your profile and content for better search engine visibility. Follow these tips, and you’ll be well on your way to reaching a larger audience on Instagram.

What Is Instagram SEO?

Instagram SEO is the process of optimizing your profile and content to increase your visibility in search engines. This can be done by using specific keywords, hashtags, and other strategies that we will cover in this article. By optimizing your account for SEO, you will be able to reach a larger audience and grow your following on Instagram.

There are two types of SEO that you need to be aware of when it comes to Instagram: on-page and off-page.

On-page SEO refers to the optimizations that you can do on your own account, such as using keywords in your bio or captioning your photos with relevant hashtags. Off-page SEO, on the other hand, refers to the things that you can do outside of your account to improve your SEO, such as building links from other websites.

Both on-page and off-page SEO are important for growing your Instagram following. In this article, we will focus on on-page SEO tactics that you can use to optimize your account and content.

Instagram SEO vs. Search Engine SEO

Before we dive into the specific tactics that you can use to improve your Instagram SEO, it’s important to understand the difference between search engine SEO and Instagram SEO.

Search engine optimization, or SEO, is the process of optimizing your website to rank higher in search engines. This can include using specific keywords on your website and in your content, as well as building links from other websites.

Here’s something to remember, though. Search engines like Google search all websites, including social media platforms. That means that when people are searching for the kinds of things you are posting about, Google may crawl your social media pages, too and pull results from there.

Instagram SEO is the process of optimizing your profile and content to rank higher in the Instagram search engine. This can be done by using specific keywords in your bio and captioning your photos with relevant hashtags. Just like with regular SEO, Instagram SEO is all about using the right keywords to help improve your visibility.

Instagram allows users to search for words, phrases, profiles, and hashtags. Being able to search by interest broadens your opportunities as a consumer of Instagram, allowing you to dive in and explore topics of interest without the limitations of specific hashtags. Users can search for topics or by interest, just as you would on Google.

To start, find the magnifying glass icon on your desktop interface or mobile app. That’s where you’ll type in your topic of interest. Let’s look at how it works.

Instagram SEO Searching for mid century topics on Instagram

Now the fun begins. You can start clicking around to find more ideas.

You can click on more ideas and dive down that rabbit hole, where Instagram and Instagram content creators hope you’ll stay for a while.

As we mentioned above, Google crawls Instagram and other social media sites like any other website. This is especially true for profiles or usernames. When people search for your brand on Google, your social media pages are likely to come up. So make sure that your username mirrors your brand name closely.

Here’s an example, using Google to search for fiddle leaf figs on Instagram. Of course, to get Instagram in the top results, we had to use the word “Instagram” in the search, but it shows you the power of having your top keyword in your username and bio.

Instagram SEO Google results for fiddle leaf fig Instagram

When you are creating content to be optimized to Instagram’s search features, you may also want to think about how Google is analyzing that content, to get better traffic, whether customers are using the internal search on Instagram or Google.

Why Is Instagram SEO Important?

Instagram SEO is important because it can help you reach a larger audience and grow your following. By optimizing your account and content for search engines, you will be able to improve your visibility and attract more followers. As you go through the time and effort to create your Instagram posts, you want to make sure that you’re getting the most engagement and ROI on each of them.

There are two main benefits of improving your Instagram SEO:

  1. Reach a larger audience: By ranking higher in the search engines, you will be able to reach a larger audience. This is because more people will see your content when they search for specific keywords or hashtags.
  2. Grow your following: When you reach a larger audience, you will also be more likely to grow your following. As more people see your content, some of them will decide to follow you. Over time, this can lead to significant growth in your following.

While there are other benefits of Instagram SEO, these are two of the most important ones. If you’re looking to reach a larger audience and grow your following, then you need to focus on optimizing your account and content for the search engines.

Why Should You Care About Instagram SEO?

Now that you know a little bit about Instagram SEO, you might be wondering why you should bother with it. After all, isn’t it enough to just post great content and hope that people see it?

The answer is no. Just because you’re posting great content doesn’t mean that people will see it. In fact, most of your content is probably not being seen by anyone except for your most loyal followers.

If you want people to see your content, then you need to make sure that it’s optimized for the search engines. This is where Instagram SEO comes in. By optimizing your account and content for the search engines, you will be able to improve your visibility and reach a larger audience.

Instagram is a competitive platform, and if you want to be successful, you need to do everything you can to stand out from the crowd. Optimizing your account for the search engines is one of the best ways to do this.

Best Practices for Improving Your Instagram SEO

Let’s take a look at some best practices for improving your reach. Here are nine tips for improving your Instagram SEO.

*Note: You will notice that some of these tactics are similar to regular SEO tactics. That’s because they are! The same principles that apply to SEO also apply to Instagram SEO.

1.Optimize for Search By Interest

The first step to take is understanding what your target market is interested in. What are they searching for on Instagram? It’s important to optimize your profile with relevant keywords in your bio. Your bio is one of the first things that people see when they visit your profile, so it’s important to make a good impression.

The images below show how a user can search by interest in two ways. The first image shows the top accounts based on the keyword. The second image shows the top posts for that keyword.

Instagram SEO searching accounts for "photography" on Instagram
Instagram SEO searching top posts for "photography" on Instagram

When writing your bio, be sure to include relevant keywords that describe what you do and who you are. For example, if you’re a photographer, you might use keywords such as “photographer” or “photo tips.”

Including relevant keywords in your bio will help you rank higher in the search engines and attract more followers.

You should also use the correct Instagram hashtags to target a larger audience that is interested in your product or service. When you use relevant hashtags in your posts, you’re more likely to show up in the search results when people search for those hashtags.

For example, if you use the hashtag #photography, you’ll be more likely to show up in the search results when someone searches for that term. Including relevant hashtags in your posts is a great way to improve your visibility and attract more followers.

You can also use those same keywords in your caption. Just like your bio, your captions are another great place to include relevant keywords. When you use keywords in your captions, you’re more likely to show up in the search results when people search for those keywords.

For example, if you’re a photographer, you might use keywords such as “photo tips” or “how to take better photos.”

Including relevant keywords in your captions is a great way to improve your visibility and reach a larger audience.

2. Be Consistent

When it comes to Instagram SEO, one of the most important things you can do is be consistent. It’s important to post regularly and maintain a consistent posting schedule.

If you’re inconsistent with your posting, you’re more likely to lose followers. People will unfollow you if they see that you’re not posting regularly.

It’s also important to maintain a consistent theme with your posts. Your posts should all be related to a certain topic or niche. For example, if you’re a photographer, all of your posts should be about photography. The image below showcases a beautifully curated profile that is both on brand and consistent with photography.

Screenshot of a beautifully crafted Instagram profile to demonstrate consistency for Instagram SEO.

If you post about a variety of topics, it will be more difficult for people to understand what your account is about. It’s important to focus on one niche and maintain a consistent theme with your posts.

Being consistent with your posting schedule and maintaining a consistent theme will help you attract more followers and improve your visibility.

3. Be On Brand

When you’re creating content for your Instagram account, it’s important to be on brand. All of your posts should reflect your brand’s values and message. Note that this applies across platforms. Whether someone sees your website, Instagram, Twitter, or Facebook, there should be a uniform look and feel.

Your posts should be visually consistent with your brand. Here are some examples:

  • If you have a very colorful brand, all of your posts should be colorful.
  • If you have a more minimalistic brand, your posts should be minimal.
  • You should have a set of brand colors to insert consistently across all images.
  • If you enjoy using a filter, use that filter on every image for a consistent look.

Your posts should also reflect your brand’s voice. Here are some examples:

  • If your brand is very formal, your posts should be formal.
  • If your brand is more casual, your posts can be more casual.
  • Your captions should sound consistent across every post.
  • Use the same hashtags throughout your account for consistency.

It’s important to make sure that all of your content is on brand. When you’re on brand, you’re more likely to attract followers who are interested in your brand.Users are attracted to brands that encompass the look and feel of whatever it is they’re selling. If you’re a makeup artist but don’t have any pictures of your clients, how would anyone know what your service looks like? Representing what you sell and who you are as a business is key to getting people to trust you.

Being on brand will also help you rank higher in the search results. When you’re consistent with your branding, it’s easier for people to find you when they’re searching for keywords related to your brand.

If you’re not sure how to be on brand, take a look at your competitors. See how they’re creating content and try to emulate their style. Being on brand is a great way to improve your visibility and attract more followers.

4. Be Thorough in Your Captions

Your social media captions are another great place to include relevant keywords. When you use keywords in your captions, you’re more likely to show up in the search results when people search for those keywords.

It’s important to be thorough in your captions and include as many relevant keywords as possible. However, you don’t want to stuff your captions with keywords.

If you stuff your captions with keywords, it will be difficult to read, and people will be less likely to engage with your content. You want to strike a balance between including relevant keywords and making your caption readable and natural.

5. Be a Real Person

All the tips and tricks aside, search engines are constantly working to be more human. And the more human you can be, the better. Some of the best tips for social media SEO include just being authentic, natural, and just showing up a lot. Keep the “social” in social media and be kind. The quickest way to get hidden or pushed down the algorithm is to just have poor etiquette on these types of platforms.

People are more likely to follow an account that feels personal and relatable. If you can show that there’s a real person behind your account, you’re more likely to attract followers.

6. Use Tools to Improve Your Instagram SEO

There are a few tools that you can use to help improve your Instagram SEO. Using these tools will help you find the right keywords to use, track your progress, and measure your success.

To really up your Instagram SEO game, you may want to explore the number of Instagram analytics tools and other programs that can help you learn how your Instagram strategy is working. Here are just a few to get you started.

  • Iconosquare: A powerful scheduling tool that provides real-time analytics on how your content is promoted, as well as competitor and industry data to help you post well.
Iconosquare, a tool to improve Instagram SEO.
Hashtags for Likes, a tool to improve Instagram SEO.
  • Plann: Integrating design tools like Canva, this tool lets you create, post, and monitor all in one place so you can keep an eye on how your Instagram strategy is working.
Plann, a tool to improve Instagram SEO.

Using tools to track your progress is a great way to ensure that you’re making the most of Instagram for your business.

7. Take Advantage of User Interaction

User interaction is a great way to build relationships with your followers and get people talking about your brand. If you can take advantage of user interaction, you’re more likely to attract followers and grow your business.

One way to take advantage of user interaction is to run giveaways. Giveaways are a great way to engage with your followers and get people talking about your brand.

Another way to take advantage of user interaction is to create polls. Polls are a great way to get feedback from your followers and learn more about your audience.

By taking advantage of user interaction, you can build relationships with your followers, get feedback from them, and learn more about your audience.

8. Have A Measurement Strategy In Place

When you’re trying to improve your Instagram SEO, it’s important to have a social media measurement strategy in place. You need to be able to track your progress and measure your success. Different metrics may be more important based on the goals of your Instagram page.

One way to measure your success is by tracking your engagement. Engagement includes likes, comments, and shares.

You can also track your reach. Reach is the number of people who see your content.

Another way to measure your success is by tracking your traffic. Traffic is the number of people who visit your website from Instagram.

You can also track conversions. Conversions are the number of people who take a desired action, such as signing up for a newsletter or making a purchase.

By tracking your progress, you can see what’s working and what’s not. This will help you adjust your strategy and continue to grow your business.

Here are some helpful tools to better understand your Instagram analytics:

Sprout Social, a tool to improve Instagram SEO.
Tapinfluence, a tool to improve Instagram SEO.
Curalate, a tool to improve Instagram SEO.

9. Don’t Forget The Basics

Even though Instagram is a visual platform, don’t forget the basics of internet presence.

Be sure that your copy is spelling and typo-free. Errors look messy and unprofessional.

Instagram is a visual platform. So it’s important for your images to be relevant and high-quality. A user should have a good understanding of what your business does simply by looking at your profile gallery.

Be sure you are keeping all of the links in your profile up to date. The last thing you want is for someone to click on your profile link and find an error message.

As much as SEO is important, if the people who are on your profile leave because of errors, low quality images, and broken links, you’ll lose credibility and your efforts could go to waste.

Conclusion

SEO is a key part of your entire content strategy. They are interrelated and critical in our ever-growing digital world, and that doesn’t stop with your website and your blog. Instagram SEO and all other social media platforms you are using consistently should also be part of this equation.

How are you planning to create captions that are more searchable for your customer base?

Railway Labor Unions reach deal

Negotiators have just hammered out a tentative deal to prevent a railway strike that could have devastated our economy.

All 13 railway unions in the U.S. have reached agreements with the railroads. News of the deal came just hours before a midnight deadline, preventing the first railway strike in 30 years.

Professor Allan Zarembski is the Director of Railway Engineering at The University of Delaware. He says the railway plays a major role in U.S. transport. 

RAILROAD UNION VOTES TO AUTHORIZE STRIKE THAT COULD HAMMER ECONOMY

“If we were to look worldwide, we see railroads always playing a key role in the movement of passengers and movement of goods,” Zarembski said. 

The negotiations over a new contract begun nearly 3 years ago. Unions demanded raises, better attendance policies, vacation days and sick days.

“The recommendations of the Presidential Emergency Board looked at both sides and said ‘Yes, labor has a point, management has a point, and this is what we will recommend in-between,’” Zarembski said. 

After 20 straight hours of negotiating, the new contracts give 24% pay increases through 2024, with a 14.1% wage increase effective immediately, and five annual $1,000 lump sum payments.

RAIL STRIKE AVERTED, TENTATIVE AGREEMENT REACHED

The new deal stopped a national rail strike that would have affected more than 60,000 railway employees, stopping more than 7,000 trains, and possibly costing the U.S. Economy up to $2 billion per day.

In a statement, Union Pacific, says in part: “All tentative agreements are subject to ratification by unions’ memberships.”

20 Secrets to Boost Your Facebook Organic Reach

Facebook organic reach is down. Way down.

In the past, posting a link on your Facebook or Instagram page could drive hundreds of clicks. Not anymore.

Social media referrals have stagnated at around 5 percent of all traffic for years.

The average Facebook post will reach just over 5 percent of your followers.

The encouraging news is social media reach is still massive. There are more than 3.96 billion active social media users.

A chart showing the amount of active social media users worldwide.

But reaching that massive audience is harder than ever before.

What’s the answer on how to grow a Facebook page? That’s exactly what we’ll cover in this article.  

Let’s get started.

What Exactly Is Organic Reach On Facebook?

Organic reach is the number of people who see your content without paid distribution. It includes people who are shown your posts in their own feed or because their friends have interacted with you.

Paid reach is the people who see your content as a result of paid promotions. It is influenced by your ad targeting options and can also impact how to increase organic reach on Facebook.

But it’s not so simple.

Your content’s reach has a lot to do with engagement — that is how many people like, react, comment, or share your post.

Engagement rates are way up — but organic reach is way down.

And it is still on a rapid decline. So why aren’t our posts being surfaced more often?

Let me explain.

Why Facebook Organic Reach Is Declining

There are two major reasons Facebook organic reach continues to drop:

  1. More content: More content is being published than there is news feed space for it to be shown. Every minute, more than 510,000 comments and 293,000 statuses are posted on Facebook.
  2. Personalized news feeds: Facebook provides the most relevant content to each user. To increase engagement and optimize user experience, content is tailored to each user’s individual interests.

Can businesses keep succeeding with this decline in organic reach? Absolutely.

You can still get tons of traffic from Facebook.

The network’s ad platform has cushioned the damage for those who’ve made the most of it. The advertiser count to date has surpassed 10 million.

Knowing this, should marketers really worry about how to increase organic reach on Facebook?

Wouldn’t we be better off focusing on Facebook ads?

Yes and yes.

Here’s why.

Why You Need To Think About Declining Facebook Organic Reach

Organic reach is important for several reasons. Mainly so you don’t have to pay to play. So, don’t underestimate the importance of how to increase organic reach on Facebook:

Reason 1: Nurture More Leads and Organic Conversions

Many people use social media solely for brand awareness.

That’s fine – but it leaves so much opportunity on the table to drive real results for your business.

Lead generation is one of the missed opportunities. It also happens to be the linchpin of any successful marketing campaign.

You need to attract potential buyers and lead them into your sales funnel. When you do this organically, it won’t cost you anything besides time and effort.

In turn, the price of converting these potential buyers into actual buyers will be less.

That’s because the results of an organic campaign tend to snowball. This means that when more people engage with your content, it adds context to your campaigns.

The more organic reach that you have, the better your lead generation and conversion funnels will work.

Reason 2: Reduce the Cost Per Click of Paid Campaigns

Yes, Facebook’s ad product is one of the most intuitive and impressive that we’ve ever seen.

And yes, the sophistication of the audience targeting options is every marketer’s dream.

AdExpresso analyzed over 636 million dollars of ad spend and determined the average ad cost for the whole of 2021.

Here’s what they found:

A graph showing the average ad cost across all of 2021.

As you can see, the average CPC for ads can be very low if you master the other variables.

But here’s the deal:

You can just as easily spend a fortune on Facebook ads and see no return. This means that to increase the effectiveness of your ads and stretch your advertising dollars, learning how to increase organic reach on Facebook is critical.

Reason 3: There Are Tons of New (Under-Utilized) Facebook Features

In the past, your options on Facebook were pretty much posts, videos, and ads. Now there are tons of new features like Facebook StoriesFacebook Watch, Facebook Groups, and Facebook Live.

Many companies aren’t making the most of these features — which creates an opportunity to drive organic traffic by filling the gap.

With that said, let’s look at how Facebook’s news feed algorithm works to surface content.

Then, we’ll dive into some strategies on how to increase organic reach on Facebook.

Understanding Facebook’s News Feed Algorithm

Facebook’s algorithm has changed drastically in recent years. The introduction of reactions and the “Why am I seeing this post” feature has changed how Facebook decides what posts to show users.

A timeline showing the history of Facebook's algorithm.

Facebook uses hundreds of thousands of factors to decide which posts show in a user’s News Feed.

Who you interact with, the type of media, and the popularity of the post are all used as ranking signals.

According to Mark Zuckerberg,  Facebook now prioritizes posts that spark “meaningful interactions” and posts from friends and family.

There are other detailed data points that come into play:

  • how recently the post was published
  • how frequently the publisher posts content
  • the number of likes, comments, and shares on the post
  • how often the user has interacted with the page posting the update
  • past user interaction with the same post type
  • negative feedback on the post
  • how useful the post is

The list goes on, but these factors give us enough food for thought.

So, with this in mind, what’s Facebook’s ultimate goal for News Feeds?

Like other platforms, Facebook cares the most about its users. It wants to continuously improve their experience with high-quality, relevant content.

Overly promotional content doesn’t fare well with users, so Facebook cracked down on that type of content. In the past, they also cut traffic from publishers in favor of user-generated content.

So, how can you drive traffic from Facebook when these algorithmic changes are decreasing your reach?

Let’s take lessons from BuzzFeed.

What is BuzzFeed doing right? Besides posting engaging content on Facebook, they’re spending millions of dollars on Facebook Ads.

Now, most people don’t have a ton of cash to spend like BuzzFeed.

So, we’ll take the smarter route that doesn’t require a heavy investment for a small business owner.

Before we look at the secrets on how to increase organic reach on Facebook, here are five things you must avoid doing at all costs on your Facebook page.

1. Don’t Automate Everything

Facebook is a social platform and your brand needs to have a human touch. Don’t just schedule your latest blog links and product updates. Post your team photos like Zappos.

A team photo of Zappos employees

Social media marketing should show your funny or creative side, like Nutella.

A Facebook post from Nutella.

Or, share inspirational graphics like me.

An inspirational quote visual from Neil Patel's Facebook page.

2. Don’t Just Promote Products and Services

Facebook is based on interest, not intent. Not every update you send out on your Facebook page should be promotional. Rather, 80% of your updates should be social. Otherwise, users won’t hesitate to click the unlike button on your page (it’s just a click away).

Instead, use Facebook to build a community. Add value and start conversations with your audience.

It’s best to vary your posts to include different types of content:

  • Brand story posts
  • Authority building posts
  • Lead nurture posts
  • Personal posts

3. Don’t Try to Cheat the Facebook Ecosystem

Buying 5,000 likes for $5. Using clickbait headlines. Bombarding your fans with 10 poor-quality updates in an hour.

An ad for buying likes on Facebook.

It’s a sheer waste of time and money.

Facebook seriously cracks down on spammers. Stick with the Facebook code and stay in their good graces.

Not only that, these manipulative tactics add no real value to your business. In fact, they’re likely to hurt you.

AdExpresso conducted a paid like experiment where they posted an identical video on three of their fan pages. They then paid to boost each post.

The result?

The two pages where they bought likes saw zero engagement, even after Facebook had automatically deleted the likes that were paid for.

A graphic from AdExpresso showing the results of their paid like experiment.

4. Don’t Build a Fanbase You Can’t Sustain

The brutal truth about a large fanbase – no matter how targeted – is that your reach will automatically be lower.

An online question someone has about why their Facebook organic reach is being penalized.

This means that you have to put in extra work to create content that is relevant and useful to several different segments of your audience.

Would you rather have a small but hyper-engaged audience or a large and unresponsive one?

It’s a no-brainer.

How To Track and Analyze Your Current Facebook Organic Reach

Now that you know what you shouldn’t do, it’s time to work on how to increase organic reach on Facebook.

The first step is to pinpoint where your shortcomings are. We’ll be gathering some key metrics to measure your performance.

Without this diagnosis, you won’t know where to focus your efforts.

Let’s jump in.

Step 1: Export Insights Data from Facebook

First, click on the “Insights” tab on the left sidebar of your Facebook business page.

The left sidebar of a Facebook business page, with Insights highlighted.

At the top of the insights page, there’s a button that will allow you to export your data both on a page and post level.

The top of the Facebook Business Page insights section.

A window will pop up with three different options for your insights:

Different export insights data options for Facebook.

Select your option and click “Export Data.” Your data will be saved onto an excel file.

Step 2: Delve in Deeper to Post Metrics

In my experience, post level metrics are more insightful than page metrics.

Page metrics give a great panoramic view of your performance. Post metrics provide a more detailed look at how users interact with your content.

And that’s what really makes the difference.

To get a deeper view, go to “Posts” and then “Post Types.”

Post types on the page insights tab of Facebook.

With the data you collect, you can tell:

  • Which posts have the highest organic reach
  • What types of posts that your audience prefer
  • Number of likes on each post

These will give you a good guideline for launching an effective content strategy.

Step 3:  Fine Tune Your Data and Select Only The Metrics You Need

Not all of the data points will be useful.

Sift through them and choose the ones that make sense for you — and that might vary based on your industry and social media goals.

Here’s the data that will tell you the most:

  • Organic reach
  • Engagement
  • Link clicks
  • Number of people who gave negative feedback

Now that you’ve analyzed your organic reach, it’s time to make some improvements.

20 Strategies to Boost Facebook Organic Reach

Remember that every industry and audience is different. I don’t recommend implementing all of these strategies right now. Instead, look at your data and see where you can make the most improvements, then pick a handful of strategies to try.

Keep what works, ditch what doesn’t, then try another strategy. Rinse and repeat.

1. Build Your Presence and Authority

I know what you’re thinking.

If organic reach decreases as the size of your audience increases, where is the value in growing your presence?

Well, there are still several benefits of having a large presence.

  • You get to add social context to your ads, which makes them cheaper and more effective.
  • You’ll have better posts and page insights to tailor your marketing efforts. This includes both demographic and psychographic data.
  • Your perceived influence will increase, which amps up your credibility factor.

Growing your presence is not about increasing your page likes. The number of likes your page has gives no indication of how your content will perform.

What matters is that you build enough authority to command your audience to action. This means that they will engage with your content more favorably.

Here’s what you can do to increase engagement:

Attract the Right Kind of People to Your Facebook Page

Random fans are useless.

They don’t engage and they don’t have a positive influence on your marketing campaigns.

This is why I don’t recommend trying to grow your Facebook page at the expense of building a targeted audience.

You want people who are finely tuned to your business interests.

This way, the content you publish will be more relevant to them. In turn, it will have a greater chance of showing up in their newsfeeds.

What can you do to build a targeted audience?

Have a Strong Brand Presence

If your brand is watered down, chances are your audience will be too.

What you want is a brand image that sticks in the minds and hearts of your audience.

Constantly reinforce your message, post content that is relevant to your business, and always be consistent.

Use Audience Insights to Build a Target Persona Specifically for Facebook

Earlier, we walked through the tracking of your page and post insights. This same information can be used to construct your persona.

Gender, age, background, location, and occupation are all black and white data points that you can collect.

You can then flesh it out with more substantive information like:

  • What are their pain points?
  • What are their interests?
  • What are their attitudes and beliefs towards your business or industry?
  • What are their objections and how will you address them?
Target That Demographic When you Boost or Promote Your Posts

You can create a custom audience modeled after your ideal persona. This way, when you boost or promote a post, you’re more likely to reach those people.

Later, I’ll walk you through the best practices for paid campaigns.

Make Sure Your Like Campaigns are Very Targeted

I’m all for more likes – but not if it’s only a vanity metric.

You want quality over quantity.

There are a few ways you can attract the kind of people who care about your brand:

Apart from running like campaigns on your target audience, you can invite people who have liked your individual posts to like your page.

First, plug in your page in the search bar.

A Facebook search bar with Neil Patel's name.

Select one of your posts and click on the group of people who’ve liked it.

A group of names of people that have liked a Facebook post.

This is a goldmine for finding people who already have an affinity for your content.

Browse through to see how many people who’ve liked your posts but have not liked your page.

A list of people who have liked a Facebook post, but not the page it appeared on.

Invite them to do so.

9 out of 10 times, they will.

Add Integrations and Customizations to Your Page

You can integrate your Facebook page with other apps, tools, and platforms. These can increase the usability of your page as well as amplify your marketing efforts.

Here are some of the customizations that you can include:

  • Custom tabs
  • Email capture forms
  • Podcasts
  • Video players
  • Quizzes
  • Polls
  • Landing pages
  • Apps to run contests
  • Appointment schedule apps
  • Blog and RSS feeds
  • E-commerce tabs
Cross-Promote Other Social Media Platforms with Facebook

If you’ve built a sizable following elsewhere, you can use these platforms to grow your Facebook page.

Here’s what you can do:

  • Leave a link to your Facebook page in the bio of your other social accounts
  • Place clickable social icons on your cover photos
  • Broadcast to your other networks about your Facebook page and ask them to engage

2. Drive Facebook Organic Reach By Publishing Evergreen Content

Too many people aren’t strategic with their social media content.

Whatever your goals are for your Facebook page — be it to generate revenue or drive traffic — evergreen content is the most powerful tool at your disposal.

Freshness isn’t just Google’s ranking factor.

The life of a post in Facebook News Feed is also dependent on recency. If you publish timeless content, then it will be useful for your audience for longer periods. They’ll keep engaging with your post.

Be sure to let users know that they can revisit evergreen posts that they’ve liked and engaged with in the past.

This will lead to an increase in engagement and Facebook will ensure that your post gets distributed further and that it appears in feeds for longer periods.

I challenge you to boost post durability with evergreen content.

An example of an evergreen Facebook post.

The above evergreen post appeared 18 hours after being posted.

That’s an extremely long lifespan!

For posts that perform this well, you can repurpose them to ensure that you maximize their reach.

Here’s a simple process for repurposing evergreen content:

  • Select posts that have done exceedingly well and continued to provide value to your audience long after it was published. Take a note of them in a spreadsheet.
  • Approach that piece of content from a different angle. Put a new spin on it or change the context. Keep in mind that video content can outperform the same content in text form and vice versa. The key is to test what resonates best with your audience.
  • Publish your repurposed content at different times. This ensures that some fresh eyes get to see and engage with your newly revamped content.

But what if you don’t want to do the legwork of creating and repurposing your own posts?

Curate Other People’s Evergreen Content

Content curation is not about taking someone else’s work as your own.

It’s about collecting posts from across the internet and sharing them with your network.

But it’s a little more than just stumbling across a post, liking it, and pressing the share button.

Instead, you should treat the curation process just like you would if you were publishing your own content. Spend some time reviewing and analyzing several posts on the same topic and share them with your audience on a consistent publishing schedule.

Prime example: Later tells the stories of brands they’ve impacted successfully through their resource offerings.

A case study post from Later about their work with Unsplash.

While they do this on their blog, you can adopt the same concept for your Facebook page.

Here are some examples of evergreen content using curation-type posts:

  • Video tutorials
  • Recipe posts
  • Testimonials
  • Interviews
  • “How To” posts
  • Q & A’s
  • Thought pieces
  • Lists
  • Checklists
  • Industry-specific stats
  • Weekly roundups
  • Company mentions
  • Industry news

How can you ensure that your audience engages with this content?

Ensure your posts have all the persuasive checks and balances.

Coming up with a content strategy is half the battle.

You still have to ensure that you create the types of posts that make your audience want to share and engage.

Some tips for creating posts that captivate and inspire action:

  • Use solid visuals
  • Don’t be too formal
  • Keep it short and snappy
  • Ask a pertinent question
  • Be human
  • Have a clear call to action (I would be careful with simply asking people to like or comment)

3. Create a Facebook Group for Your Most Engaged Audience Members

Facebook is about building communities. A tightly-knit group is the closest you can get to it on social media.

A whopping 400 billion people use Facebook groups.

You’ve got two community options:

  1. Start your own group.
  2. Join a highly engaged and relevant group that serves your business goals.

We’ll focus on number 1, as it is the best addition to your Facebook marketing arsenal.

You can use it to listen and engage with your brand advocates.

Before we get into the steps for building your group, let’s talk about the reasons you may want to start your own group.

Most people form groups around:

  • Their brand/business
  • Their products/services
  • A specific lifestyle, e.g., a book club or a journaling club
  • Specific topics, e.g., a content marketing group

Of course, these aren’t your only options. As long as you can rally a group of people for a common goal, you’re good to go.

I’ve found that the most valuable groups for business are those that are either brand-specific or product-specific.

Here’s why.

You can use a branded group to build and nurture a community around your business. It also makes for a powerful tool to market your products/services.

Similarly, a product-specific group is geared towards helping customers get the most out of a product or service that you offer.

It’s all about customer success, retention, and loyalty.

You can do live coaching sessions, live Q&As, personal implementation feedback sessions, and accountability systems in your groups, to ensure that customers receive the transformation that they paid for.

Let’s get into the steps for creating a group.

Step 1. Create and Name Your Group

Find the option that says “Create Group” to begin the process.

It’s easy to find from your homepage.

After you click on this tab, you’ll be prompted to name your group.

A Facebook page allowing you to create a group.

Step 2. Create a Description

Write down your value proposition in your group description and lay down clear rules for posting in the group.

A group description and pinned post for a Facebook group.

Pro Tip: Pin your rules post at the top of the group feed. It will guide new members to act appropriately.

Also, set up your group’s privacy settings properly.

facebook organic reach facebook group privacy settings

Step 3.  Invite Engaged Audience Members to Join

Depending on the type of group, you may have to incentivize people to join.

However, with most groups, the promise of community and support is enough to get them on board.

But in case you need some incentives, you can:

  • Have an actual launch for your group. Why not turn it into an event? You can set up an email capture form to get people on a notification list.
  • Offer a welcome gift to new members. It could be a coupon code, an ebook, or anything related to your business.
  • Offer a bonus referral gift to anyone who recruits other members.

Step 4. Ignite Conversations Relevant to Your Industry

Great conversations help boost post engagement. Don’t solely promote or sell your content and products.

Other ways to increase engagement in Facebook groups:

  • Consider giving active members of your groups admin/publisher status so they can help nurture the group.
  • Do live Q&As
  • Create challenges for group members

Step 5. Create a Content Strategy for Your Group

This can include creating content themes and inciting user-generated content campaigns. User-generated content actually drives 6.9x higher engagement than brand-generated content.

For example, you can set a designated topic or engagement theme for each day.

Melyssa Griffin’s group does this very well:

A post in Melyssa Griffin's Facebook group.
A second post in Melyssa Griffin's Facebook group.

Step 6. Moderate Your Posts

Moderate all of the posts in the group and have a zero-tolerance policy when it comes to spam.

You want your group members to have the best possible experience, so weed out the spammers quickly.

An example of spam in Facebook groups.

This is a lot easier when you establish in your group rules what qualifies as spam.

An example of Facebook group rules, including one that clearly defines spam.

So, that’s it for setting up a group.

I want to warn you, though: Groups require a time commitment. You’ve got to show up to welcome new members and encourage discussions.

Also, as groups grow, engagement decreases. At this point, you may want to consider segmenting larger groups into smaller, more focused ones.

Some people completely dismantle groups with tens of thousands of members because of poor engagement.

You don’t want that.

4. Use Organic Post Targeting

Targeting isn’t limited to Facebook Ads.

You can target your organic posts to make sure that they reach the right people.

While it’s been around for a while, the feature has gotten more useful with the decrease in organic reach of quality content. You can serve your post to relevant customers based on their age and location.

Your post has to at least target 20 people. You might get below this threshold if your page only has a few thousand fans.

Here are the steps to get started with targeting.

Step 1: Enable the Targeting Feature on your Page

Head to General settings to enable targeting from your page settings.

A diagram showing how to enable targeting features on Facebook pages.

Step 2: Create Your Post and Customize Targeting Options

Dig into your Facebook Insights for data about your audience and choose targeting parameters based on your goals.

When you create your post, click the “Public” setting under your page name, and you’ll see the option to set a “restricted audience.”

Someone selecting Public on their targeting options on Facebook.

Select “Restricted Audience,” then set the age and location you want to reach. This is especially useful for local businesses or those with multiple target audiences.

Step 3: Run Several Targeted Posts Using Different Parameters

This is so you can test how your content performs for different audiences.

Step 4: Check the Results

Hop on Facebook Insights and check your results. Did the organically targeted post perform better?

Results in Facebook insights compared organically targeted posts to other posts.

Compare these social media marketing results with your average engagment rate. Also, figure out the targeting parameter that’s performing better.

In Social Media Examiner’s Experiment with Organic Targeting, a smaller page performed better than a larger page.

But, results will vary based on your audience.

5. Post When Your Competitors Are Asleep

When is the best time to post on Facebook? There’s no easy answer.

You need to consider:

  • your location and that of your audience
  • your audience profile (age, interests, occupation, etc.)
  • the type of content that you create
  • the scheduling tools that you have at your disposal

CoSchedule reports that the optimal times are 7:00 AM, 3:15 PM or 7:00 PM.

They even broke it down according to each day of the week:

  • Friday at 7:00 AM, 3:15 PM or 7:00 PM Wednesday at 7:00 AM, 3:15 PM or 7:00 PM Monday at 7:00 AM, 3:15 PM or 7:00 PM

For the most shares and clickthroughs, they’ve cited 12:00 PM, 6:00 PM, or 9:00 AM as the optimal times.

Here are a few more studies and optimal times for any media marketer or business owner to best time good content.

Scratching your head already, aren’t you? Don’t blindly post at any of these optimal times.

Dig into your Facebook Insights. Find out when your fans are online.

Facebook insights comparing post successes at different times of day.

Then, conduct your own test.

Post in the off-peak hours (6 PM – 8 AM) with the maximum possible fans online. Your chances of appearing in the feed increase since other Facebook pages aren’t posting during this period.

Here are the results when Track Maven tested with this social media marketing strategy.

TrackMaven's results when testing different times of day to post social media.

Jon Loomer also tried posting links at off-peak hours and had positive results with his organic reach.

Results showing Jon Loomer's results when attempting to test posts on social media at different times of day.

The reasons why this strategy is effective (besides less competition) are:

  • If you have an international audience, you’ll reach out to fans in a different time zone.
  • As your post receives higher engagement, Facebook will distribute the post to more of your fans.

It might even boost post views over the newer content published during peak hours.

Note: You can monitor the social media marketing posting strategies of your industry competitors using Fan Page Karma.

A screenshot of the Fan Page Karma interface.

6. Post the Content Your Users Like

Links have worked better for driving traffic. Sometimes.

Fred Alberti found that pure links generated 82% more page views than posts with photos and links in the caption.

Fred Alberti's results when testing pure links versus posts with photos and text in the captions.

Photos have become an unpopular post type with users, and hence, with marketers.

My recommendation is to post all types of updates that add value for your fans, be it links, images, polls, Facebook Lives, Facebook Stories, or even Facebook Watch videos.

Don’t stick with one content form into another just because a certain type of post is (currently) performing better on Facebook. Just like Google Facebook updates its algorithm regularly.

Instead, analyze your data from Facebook Insights to find the type of posts that resonate with your audience.

If you can, try serving value in the types of content that your audience likes.

You can also ask your audience what they prefer and respect their choice.

Simply create a poll on your Facebook page:

A screenshot showing the create poll button on Facebook.

Post your question.

A screenshot of the poll creation function of Facebook.

You might be surprised by the results! Don’t forget to test new features when they come out.

Facebook Watch, for example, drove tons of traffic when it was first released, and a lot of marketers are still not using it!

7. Publish Videos Natively on Facebook

In recent years, there has been a shift to video content.

Facebook Watch views top 1.25 billion monthly users.

Facebook tends to favor video updates, causing media marketers to use more video blog post content.

Native videos are one of the strongest performers in the news feed.

The video plays silently until a user clicks on it. It’s important that your video is high quality from the first frame. It also needs to capture attention, even without sound.

Here are some tips on getting started with Facebook Videos.

To further engage the video viewers, you can add a call-to-action (CTA) to visit your website or a destination of your choice. This can be included in the final frame, or you can boost the video and use Facebook’s Ad CTA buttons.

AdExpresso found that “Learn More,” “Shop Now,” and “Sign Up” are more popular.

Adexpresso data showing the most popular CTAs.

You also get rich video insights, so you can find out what is working with your audience.

Rich video insights on Facebook.

If you want, you can pin a video to the top of your videos tab on your Facebook page. Just click on “Feature this Video.”

BuzzFeed got 1.7 million views for a featured video.

Data for a Facebook video from Buzzfeed.

The featured video also appears prominently below your About section. Social Media Examiner used it to promote their upcoming event.

A featured video on a Facebook page.

You can also embed the video in a blog post. It’ll make for a good multimedia experience for your blog audience and it can also increase the engagement on the Facebook post.

But, can you embed videos from YouTube or should you upload them directly on Facebook?

Naturally, Facebook favors native uploads over embedded videos from YouTube or any other third party. A business owner should not be intimidated by this media marketing strategy.

An infographic from Search Engine Journal showing the value of native videos on Facebook.

This SEJ study was performed for two weeks on three Facebook pages – Search Engine Journal, Stunning and Interesting Facts, and Did You Know.

Here is a detailed breakdown of the numbers.

An infographic from Search Engine Journal comparing native video performance on Facebook versus YouTube videos.

Native videos also offer a better user experience and are usually cheaper to promote.

You can use native videos for Q&As, product launches, and co-creating with other targeted users.

8. Test Your Posting Frequency

How often should you post on Facebook? Well, it depends.

Massive websites like Huffington Post, Telegraph, and The New York Times publish a huge amount of content every day. They also push their content aggressively on Facebook.

For the average brand, this isn’t realistic.

Don’t be tempted to post 20 times a day.

Engagement actually decreases when you post too often.

The rule of thumb is to keep it between 1-3 posts/day, depending on your following.

An infographic showing how often to make posts on Facebook.

Here are a few takeaways on the frequency of posting for social media marketing on Facebook:

  • Avoid posting more than the recommended one to three times a day. It can overwhelm your audience.
  • You can post more often at widely different times if you’ve got an international audience. That’ll help you reach out to different segments of your audience (who live in a different time zone or log in to Facebook occasionally).
  • Always post high-quality content. Engage your audience with humor, inspirational, and educational content.
  • You can be successful, even with a higher posting frequency, by providing great content variety. Mix your posting schedule and post types.
  • Test your page frequency. Only your data can reveal your audience’s exact response.

9. Partner with Other Facebook Pages in Your Niche

A while ago, I shared a case study on how I used Instagram to earn $332,640 in 3 months. I struck deals with Instagram influencers (having a huge following) to post links to my landing pages.

You can use a similar strategy on Facebook.

I reached out to Facebook Pages having less than 30,000 likes for my Nutrition Secrets project. I offered a shoutout for shoutout deal to Facebook pages in my niche (about 1 in 10 pages accept such requests).

This helped me to increase the number of likes on the Nutrition Secrets Facebook Page. Any business owner will appreciate the simplicity of this media marketing strategy.

Similarly, have a look at the Facebook pages of media websites like Huffington Post and Elite Daily. They both have millions of Facebook fans and a similar audience (for certain types of content that they publish).

They share each other’s blog posts on Facebook regularly. This boosts post views for both parties while providing good content they didn’t need to create. This is simply smart media marketing.

Here is an example of a Huffington Post blog post shared by Elite Daily’s Facebook page.

A Huffington Post blog post shared on the Elite Daily Facebook page.

And, here’s an Elite Daily blog post shared by Huffington Post.

An example of Facebook organic cross promotion from Elite Daily.

Wired and Refinery29 also seem to have a similar partnership.

An example of organic Facebook cross promotion between Wired and Refinery29.

To achieve good results from this strategy, you’ll need to strike deals with pages that have tens of thousands of likes.

This means you need to have a solid influencer outreach strategy.

Here’s what you need to consider:

  • Is your target influencer the right fit, contextually? Your brand needs to resonate with its audience. Promoting your brand to a misaligned audience won’t have an impact.
  • How much reach do they have? Your influencer doesn’t need millions of followers. They just need a solid enough reach to make a difference.
  • How much authority do they have? It’s critical that your influencer has enough influence to inspire action among their audience.
  • What’s your leverage? If you’re targeting someone with a massive following and authority, you need to have something just as valuable to offer.

10. Use Word-of-Mouth Marketing to Grow Your Brand

There’s no better way to generate buzz for your brand than to turn your customers, employees, and fans into advocates.

Word-of-mouth marketing is the practice of leveraging devout fans to spread the word about your business.

Think about brands like Apple, Microsoft, and Nike.

They are known for their die-hard fans who constantly promote their products and content.

The best part?

Most do it without any paid incentive.

You, too, can leverage word-of-mouth marketing.

Here are some ideas:

  1. Reach out to the right people. Engaging your employees is one of the most effective ways of cultivating a culture of advocacy. Give them a reason to rave about your business!
  2. Offer rewards and loyalty points to customers.
  3. Give referral bonuses for recruiting more people into the network.
  4. Have top-notch customer service. You can use Facebook Messenger bots to communicate and provide value to customers.
  5. Create special brand content that your advocates can share with their networks in real-time.
  6. Always measure the effectiveness of your advocacy program. You can track sales from referral links, engagement on branded content, and the overall performance of your advocates.

11. Put Your Email List to Work

Do you ever wonder how I receive hundreds of shares and comments on every blog post I write?

It’s triggered by my email subscribers.

I simply email them, informing them about my new post. They kick off the interaction and sharing on every post.

Jay Baer shows us the similarities between an email list and Facebook fans.

A comparison from Jay Baer between email lists and Facebook fans.

So, how can you inspire social actions from email?

Simple social media marketing suggests starting by adding Facebook share buttons to your email newsletters. Some email platforms, like Mailchimp, make this easy.

Otherwise, you will need to create an HTML version of your email and create custom code for the share buttons.

Here’s how:

Instructions on creating custom HTML share buttons for emails.

Convince and Convert further recommends sending out your popular and interesting status updates to your email list on the same day.

This increases reactions and comments on the post and drives engagement on your Facebook page.

You can also combine this email list with the Facebook group strategy.

Ask your subscribers to join exciting conversations on your exclusive Facebook group.

Killer Strategy to Increase Facebook Shares

Say you already have a few hundred social media shares on your post. How would you like to increase the number of shares to a thousand?

You need to plan a strategic email outreach campaign to influencers, transitioning from just a good content strategy to boosting post views.

Identify the overlap in social media trends to your email campaigns for opportunities.

Combining the content messaging just makes sense.

The relationship between the two builds your brand engagement showing they can successfully go hand-in-hand.

12. Run Contests to Drive Facebook Organic Reach

Facebook contests are a simple way to increase your presence quickly.

But it’s a little more than just luring fans with a free gift.

Here’s what it entails:

Step #1: Set a Goal For Your Contest

Do you want to increase engagement? Grow your fan base? Generate more leads?

Whatever you decide, ensure that it is specific and measurable.

Step #2: Select What Type of Contest You’ll Run

If your goal is to generate leads, then your entry method should include a mechanism to capture those leads, for example, an email grab.

If your goal is to grow your Facebook fan base, you can require participants to follow and like your page to enter the contest.

Do you see how your method of entry should be tailored to your goal?

Step #3: Determine the Rules of Entry

Before you do so, be sure to check out Facebook’s guidelines for running contests and challenges.

Facebook's rules for running contests on the platform.

You’ll still be required to set your own rules for the contest.

Simply write up a brief letting participants know how the winner will be chosen, who’s eligible to enter, and the details of the prize.

Step #4: Decide How to Select Winners

With most contests, the winner is usually chosen randomly.

If your promotion is a challenge, then you will need someone or a group of people to judge the entries. Alternatively, you can have a voting system to pick a winner.

Step #5: Choose a Prize and Develop a Promotion Strategy

This is where most brands fail miserably.

If you don’t pick your prize carefully and promote your contest, there’s a good chance it will flop.

Always pick a prize that is relevant to your business so you avoid attracting people who are in it just for the freebie.

Here are some ideas for promoting your contest:

Tips for content promotion on Facebook.

13. Share Posts From Your Facebook Page on Your Facebook Profile

This strategy is for avid Facebook users. You should have at least 1,000+ friends on your personal Facebook profile to drive significant results.

You have the content. Now, let’s boost post views.

You first share a post on your Facebook page. Then, you share it from the page on your personal Facebook profile.

A Facebook page, pointing out how to share a post.

WPChronicles increased its reach from 5 people to 134, by using this strategy.

Keep in mind, this strategy isn’t scalable and you might annoy your friends if you do it to much.

However, you can use it occasionally for posts that add value to your Facebook friends.

Pro Tip: If you just started your Facebook page, you can quickly build your first 100 fans and get social proof. Just use the “Invite Friends” feature.

Instructions on how to invite Friends to like a page on Facebook.

This feature can also be used to grow your Facebook page from your email list. It isn’t available to all Facebook pages, though.

Using it is simple. Upload your contacts from MailChimp, Constant Contact, or any other email services. Facebook will find them and ‘suggest’ that they like your page.

14. Drive Organic Facebook Traffic With Hashtags (Used Carefully)

We’re all familiar with hashtags and how they work.

But what’s the deal with them on Facebook?

Do they have impact on a post’s reach?

Let’s see.

BuzzSumo analyzed more than 1 billion Facebook posts from over 30 million pages.

Their study seems to agree with the general consensus that Facebook users are prone to hashtag fatigue.

Posts with hashtags performed worse than those without.

A chart from Buzzsumo comparing success of posts with and without hashtags.

Does that mean that marketers shouldn’t use hashtags on Facebook at all? Not exactly.

There’s a lot of utility in Facebook hashtags.

It’s a matter of experimenting with relevant ones to see what works in your industry and for your audience.

They should also be used in moderation — one to two hashtags maximum.

Why so little?

Post Planner reported interactions are highest when one to two hashtags are used.

Information from Post Planner on success for posts with different amounts of hashtags.

While the consensus is that you shouldn’t hashtag everything, Facebook is still built to accommodate their use.

This means that you can get quite a bit of functionality out of them without adding hashtags to all your posts.

Here’s how.

Create Your Own Hashtags

There’s no special protocol for creating hashtags.

Anyone can do it.

I recommend making your hashtags unique to your brand, so it doesn’t get confused with anyone else’s. It’s also smart to use the same branding style hashtags on all social media platforms, so there’s familiarity across channels.

Pro tip: Use your branded hashtags as a metric to track your brand equity on Facebook. Their popularity will give you a good indication of how many people are buzzing about your business at a given time.

You can also point your audience to the URLs of specific hashtags so they can participate in the relevant conversations.

Use Hashtags to Make Your Facebook Group Easier to Navigate

Facebook creates a unique URL for each hashtag used. This means that you can use them to search for content.

This is particularly useful in groups when you don’t want evergreen content to be buried. Simply hashtag them so users can continue to refer to these content pieces by conducting a quick hashtag search.

For example: If you create content themes like I’ve recommended, your users can find all published content for each theme by searching for the unique URL.

Take Advantage of Facebook Trending Topics

Ever heard of newsjacking?

It’s when someone piggybacks on a trend to gain exposure for their brand.

We’ve seen it is best to use hashtags sparingly.

But if there’s ever a prime time to use them, it’s when they link to a trending topic. This way, you tap into the traffic and increase your exposure.

I must warn you: This strategy requires caution. You don’t want to be hopping on a trend that may do you more harm than good.

15. Go Against the Grain to Stand Out

Listen:

A big piece of the organic reach puzzle is competition.

You have to fight for the attention of your audience.

Want to know the best way to always be ahead of your competitors?

Find your differentiating factor and flaunt it.

Both your visual and written content should stand out.

Some pro tips for your visual content:

  • Avoid blues and grays at all costs. These colors are dominant in Facebook’s theme which means you’ll morph into a user’s news feed. You want to use colors that will stop someone in their tracks. Red, yellow, and orange are great options.
  • Create multiple visuals per post and A/B test to see which one performs better. After you’ve conducted several tests for your posts, you’ll begin to see a pattern emerge. Your audience likely responds to a few designs better than the rest.
  • Add call-to-action buttons on the actual image. This is because you want as many visual cues as possible to let users know that they should “Click Here.”
  • Don’t use stock photos. Transparency and authenticity matter on Facebook. Create your own images to humanize your brand and share visuals your audience can connect with.
  • Capture and keep attention with short captions on your visuals. Posts with 80 characters or less receive 66% higher engagement.
A chart comparing the success of different posts based on their character count, over 80 versus lower than 80.
  • Ask questions. Posts with a question have higher engagement than those without.
A chart comparing the success of posts that ask questions versus those that do not.

16. Take Advantage of New Facebook Features

Facebook’s constant app updates are no secret.

The changes come fast and frequently.

But here’s the thing:

They may fly under your radar if you don’t make it a priority to stay informed. That’s because new features are almost always released in different segments of the platform at different times.

You can take advantage of these updates.

When you get in on them early, you get the early mover’s advantage. This means that you can master it faster than anyone else and tap into the new capabilities for the benefit of your business.

Some recent updates that provide golden opportunities:

  • Feeds: Facebook has added a new dedicated Feeds tab, making it easier for users to keep track of posts from friends, family, and the different Groups they are a part of.
  • Multiple Profiles: Facebook is currently testing a feature that would let users have different profiles on the same account, potentially having distinct profiles for different people they want to interact with.
  • Facebook Reels: Facebook is now giving users the ability to create Reels from their existing videos using Creator Studio, and is also introducing API access for third-party developers. 
  • Marketing Messenger New Features: A new option was recently announced that will allow users to send promotional messages to any customers that opt into the feature.
  • Political, social, and electoral ad transparency: In the wake of recent controversy around the platform, Facebook has rolled out a set of transparency tools. These can show targeting details like demographics and ad budget dedicated to said demographics.

17. Create an Effective Facebook Paid Marketing Strategy

You must be wondering, “I thought this was about organic traffic?”

Here’s the thing:

Paid reach can funnel into your organic reach and extend the lifecycle of your posts.

This means it will be shown to more people and users will be able to interact with your content for a longer period of time.

How is this possible?

It’s simple.

People can still see your post even though they weren’t targeted through paid distribution.

The audience that you pay for may decide to share and engage with the post. In that case, it will gain an organic reach when their audience also engages.

Now let’s get into how to run effective paid promotions for your posts.

Step #1: Install the Facebook Tracking Pixel on Your Site

The Facebook pixel allows you to track the specific actions taken on your website and other landing pages.

Better yet, it allows you to build custom audiences so you can retarget people who’ve visited your website.

If you haven’t installed it yet, go to your “Ads Manager” or “Power Editor.”

A screenshot showing how to install a Facebook Tracking Pixel.

You’ll be prompted to create a Pixel if you don’t have an active one.

After you’ve created your Pixel, you’ll receive a tracking code that you have to copy and paste into the header of your website.

To easily place the Pixel on your website, you can do one of two things:

  1. Use Google Tag Manager to place the code in your title tags without messing around with your website’s HTML files.
  2. Use a WordPress plugin called PixelYourSite. After it’s installed, get your Pixel ID from your Ads Manager and simply copy it into the settings of the plugin. There’ll be no need to play with codes and title tags.

And that’s it!

Do this once, and you’re good.

Step #2: Gain Traction Organically Before Paying

We’ve seen how organic and paid reach work hand in hand.

This is an effective way to ensure that your ads reach more people at a cheaper cost.

Some tips for organic promotion:

  • Share your post multiple times on Facebook. Make sure you vary the format as well as the time that you publish.
  • Reach out to influencers to share your content with their networks.
  • Post to other Facebook pages and groups where you’re allowed to.

Step #3: Create Your Ad or Boost Your Post

You can either run an official Facebook ad or a boosted post campaign.

At first glance, they appear the same.

So what’s the difference?

A few things.

  • Ads are created using your Ad Manager while boosted posts can be run directly from your business page.
  • You must first publish a post on your page to boost it whereas an ad does not need to be on your page.

This means the strategy of promoting posts organically first, is best suited to boosted posts.

Let’s get into the details.

How to Boost a Post on Facebook

First, find the “Boost Post” button under your post.

A screenshot showing the boost post function on Facebook.

Select a goal:

A screenshot showing how to set ad goals on Facebook.

Narrow down your audience.

You can opt for:

  • People who like your page
  • People who like your page and their friends
  • People who you choose through targeting
The choose your audience function of Facebook Ads

Set your budget and duration of your campaign.

Facebook's functionality to choose ad budget and duration for a campaign.

Finally, ensure that your Tracking Pixel is turned on.

A screenshot showing the Facebook pixel being turned on.

So that’s it for boosted posts.

What about actual Facebook ads? The concept is not much different.

Put these steps into action.

Step #4: Create your Ad using Ads Manager

Head to Meta Ads Manager.

Select an objective for your campaign.

You have way more options than a boosted post.

A screenshot of Meta Ads Manager.

But you can only select one objective.

An objective chosen for an ad campaign.

Step #5: Define Your Targeting Options

You can either:

  • Create a custom audience: To reach people who’ve already engaged with your business. For example, you can import your email list to form a custom audience.
  • Create a lookalike audience: To reach new people who are similar to an audience you already have elsewhere.
  • Use a saved audience: If you’ve run ads in the past, you can use the same audience.

Select your ad placement.

A screenshot setting ad location on Facebook.

Set your budget and schedule.

A screenshot setting ad location and budget.

Format your ad, write a click-worthy caption, and add an eye-catching image.

After you’ve finalized the creative elements, you can place your ad order, and you’re set to go.

Pro tip: Read this post on how to make your Facebook ads better.

Step #6: Use Retargeting

Have you ever visited a website, and ten seconds later, been shown a Facebook Ad from that very website?

Chances are you have.

When marketers abuse it, this could get annoying for a consumer.

Imagine continuously being shown ads for a product you already bought or a website you were never really interested in.

In any event, this is still one of the most powerful tools in a marketer’s toolbox.

It’s where you’ll experience the full capability of the Facebook Pixel.

If you implemented Step 1, yours should be fired up and ready to go.

So, how does retargeting work?

It allows you to target your ads to people who’ve demonstrated an interest in your business.

Here’s a visual representation of the process:

An infographic showing how ad retargeting works on Facebook.

As you see, this is brilliant for recapturing lost leads.

The whole premise is that it’s easier to convert someone who’s already engaged with your business rather than a total stranger.

Now:

Your retargeting ads are set up with the same steps that I detailed above for a normal ad campaign.

Your targeting is the only variant.

A screenshot showing how to create custom audiences on Facebook.

Something to keep in mind: Retargeting campaigns take some time to gain traction. Set a goal, decide on a time frame, and commit to running your ads for the duration of that time frame.

Step #7: Determine the ROI of your Facebook Ads

Let’s talk about results.

Facebook campaigns aren’t difficult to set in motion.

Yet, many marketers don’t see the results that they hoped for.

But here’s the brutal truth:

Unless you track your ads, how much they cost, and the return you’re getting, there’s no way you can keep optimizing your performance.

So which metrics should you be tracking?

  • Conversion rates
  • Number of times an ad has been served to a user
  • Return on dollar investment
  • Click Through Rate (CTR)
  • Cost per Click (CPC)

These are all available in your Power Editor with Facebook’s Ad reporting function.

Analyze your results and work towards improving them.

18. Harness the Power of Facebook “Dark Posts”

Facebook “dark posts” have been around for a while.

Yet, they’re one of the most underutilized marketing tools.

Is the concept as sinister and shadowy as the name sounds?  A bit.

“Dark posts,” otherwise called unpublished posts, are news feed style ads that don’t get published to your news feed. This means that they won’t be found on your timeline or in your fans’ feed.

So what’s the point?

You can:

  • Create as many ads as you want without turning off your audience
  • Split test several elements of your ads to select the highest-performing variations
  • Decide to expose only the high-impact ads to your organic audience and be confident that they’ll perform
  • Stay in Facebook’s good graces. Your page will be less promotional which is what Facebook’s algorithm favors
  • Personalize your ad copy for different segments of your audience

Now that you know the benefits, here’s how you can put unpublished “dark posts” to work for your business.

Head to Ads Manager, then follow these steps from Facebook.

Instructions on how to create a page post in Facebook Ads Manager.

You’ve created an unpublished post, aka a Dark Post.

19. Grab Attention and Inspire Action with Persuasive Copy

If you’ve had any success on Facebook, you already know that the creative elements are the variables that matter.

What does this mean for your Facebook strategy?

You need to test different aspects of the creative. This includes split testing your copywriting and visual elements to find the highest performing combinations.

It will serve you well for both paid promotions and your organic reach.

We’ve already been through the visual elements.

So let’s talk about copy.

The purpose of persuasive copy is to:

1. Improve Your Click Through Rate (CTR)

CTR refers to the number of people who click through to your website after they’ve been served your ad.

If it’s low, that’s a pretty good indication that your ad copy and visuals need work.

CTR is not a metric that will make or break your media marketing performance, but you also don’t want to get it wrong.

That would mean leaving a better result on the table.

2. Lower your Cost per Action (CPA)

An action will depend on what your conversion goal is.

It could be:

  • Video views
  • App installs
  • E-commerce store visits
  • Page visits
  • Shares, comments, and likes

Any action that you want users to take when served your content comes into play here.

The less it costs you to drive these actions, the higher your conversion rates.

So, what does persuasive copy have to do with CPA?

Well, users will only move on a solid call to action (CTA).

In turn, the strength of your CTAs depend on your copy.

How to Craft Compelling Facebook Call-Actions That Convert

  • Always tailor your CTA to your conversion goal. Generic, one-size-fits-all copy won’t cut it.
  • Use exclusivity to amp up perceived value. This goes hand in hand with urgency. In fact, words used to convey exclusivity can also be used to drive urgency.
  • Create urgency to give users an extra push. Think of relevant words and phrases that evoke a sense of now. The fear of missing out (FOMO) will kick in, and users will have a greater chance of taking action.
  • Eliminate weak verbs like download, save, learn, and find out. These lack the energy and punch to get people excited. If you must use them, add urgency words to modify. For example, CTAs with “Now” at the end always convert better than those without.
  • Don’t get caught up in the rules. Yes, the tips above have been proven time and time again to generate results. But your audience and what they respond to is what matters. The other elements in your content also factor in, so don’t look at calls to actions in isolation.

20. Focus on Value and Don’t Worry About Reach

As a marketer, everything comes down to conversions and ROI, right?

The organic reach of your posts on Facebook is like a secondary metric.

Jon Loomer puts it perfectly.

A quote from Jon Loomer on the value of Facebook organic reach.

If you go after reach rather than valuable content, you’ll be trying to game Facebook’s algorithm.

Deja vu?

Remember Google cracking down on black hat SEOs trying to game their search results?

Every platform wants to improve the experience of its users and increase engagement.

So, don’t go around chasing Facebook’s organic reach.

Instead, share every post with an objective.

  • With links, you want to get clicks and drive traffic to your website.
  • Status updates should be focused on engaging with your audience and getting comments.
  • Share graphics to inspire your audience and get engagement.
  • Share videos to primarily get video views. The CTA in the video can be used to drive traffic to your website.

The organic reach of your page is not the best performance indicator.

So while you may want to amp up your game, you need to consider how much reach is enough to justify the time and effort it takes to build your Facebook assets.

Write down the goals you want to achieve through your Facebook page.

Consider :

  • The size of your business
  • The scale of your operations
  • Your objectives
  • Your audience
  • The ROI of increasing Facebook reach

Only then should you devise a Facebook marketing strategy around these goals.

Choose the metrics you’ll use to measure your results.

Don’t let algorithmic changes dictate your marketing strategy.

FAQs

What does organic reach on Facebook mean?

The number of people who see your content without paying for it is referred to as organic reach. People who see your posts in their own feeds or because their friends have interacted with you are included.

What is a good organic reach?

Since reach is based on unique views of your content, it can be assessed across your entire page or from post to post. Organic, non-sponsored reach is the hardest to gain, but viral reach and ad reach are also options when targeting your audience. 

Is Facebook organic reach dead?

Organic reach on Facebook may be down, but it’s not dead. If your reach is close to 3%, you’re at a scalable target. You can also use a paid strategy to boost your numbers if you need to.

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Conclusion

Facebook is a brilliant marketing tool.

There’s no doubt about that.

The number of businesses that actively use the platform continues to increase by millions, year over year.

But Facebook is not without its challenges.

The influx of published content has led to a downward spiral in organic reach, and the competition for news feed space is fierce.

Things that were once done on autopilot, now require significantly more effort and due diligence.

Will organic reach continue to plummet?

Or will it improve?

Nobody really knows what the future holds for organic reach on Facebook.

Either way, our task remains the same.

We have to get creative in our social media marketing and provide the highest quality content to our audience.

If you implement the strategies that I share in this post, you’ll be well on your way to improving how to increase organic reach on Facebook.

You’ll also be more skilled at navigating Facebook’s ever-changing platform.

What is your Facebook page’s average organic reach? What strategies are you using to combat organic reach decline on Facebook?

Omnichannel Marketing: How You Can Use it to Reach More People Than Ever Before

Marketing used to be a lot less complicated. Today, users interact with brands on multiple devices and separate platforms—often simultaneously. Even in-person and online shopping, which used to be distinct events, are no longer completely separate due to the rise of trends like buy-online-pick-up-in-person. Consumer expectations are shifting as well. Today’s customers expect to receive … Continue reading Omnichannel Marketing: How You Can Use it to Reach More People Than Ever Before

Omnichannel Marketing: How You Can Use it to Reach More People Than Ever Before

Marketing used to be a lot less complicated.

Today, users interact with brands on multiple devices and separate platforms—often simultaneously. Even in-person and online shopping, which used to be distinct events, are no longer completely separate due to the rise of trends like buy-online-pick-up-in-person.

Consumer expectations are shifting as well.

Today’s customers expect to receive the same service and brand experience whether they’re scrolling Facebook, reading their email, or shopping in a store.

How do you give your customers what they want and deliver a better experience? With omnichannel marketing.

What Is Omnichannel Marketing?

Omnichannel marketing provides users with a seamless marketing experience across all platforms, channels, and devices throughout the marketing funnel. The core goal of omnichannel marketing is to place the customer at the center of all marketing strategies and provide a consistent, seamless experience.

Omnichannel marketing is growing in popularity, with 67 percent of e-commerce companies saying omnichannel is “very” or “quite” important to their business.

While implementation of an omnichannel strategy can vary between businesses, it can be identified by key goals, including:

  • personalized content and ads informed by past interactions with specific users
  • consistent branding, tone, and vision across all platforms
  • allowing users to continue their purchase path seamlessly, even if they switch platforms or devices

Benefits of Omnichannel Marketing

When implemented correctly, omnichannel marketing offers a host of benefits for both brands and their customers. According to Invesp, companies using omnichannel strategies retain 89 percent of their customers, while brands that don’t keep just 33 percent of their customers.

Several other benefits include:

  • Improved user experience: Omnichannel marketing centers the customer experience, providing a better experience for customers no matter where they interact with your brand.
  • Better brand awareness: Creating a consistent experience across platforms (including in-store) makes it easier for customers to recognize your brand.
  • Improved business data: Omnichannel tracks interactions across platforms, channels, and even in-person sales. This highlights which campaigns (and channels) are most effective at driving leads and sales.
  • Increased sales and revenue: Marketers that use three or more channels in one campaign see a 287 percent higher purchase rate. Omnichannel campaigns also have a higher order rate.
A bar graph showing the difference in order rate between omnichannel and single-channel marketing campaigns.

Examples of Omnichannel Marketing

Today, most brands realize customers engage with them on multiple channels. However, implementing an omnichannel strategy can feel overwhelming. Let’s look at a few brands that are getting it right.

Starbucks

Starbucks is more than just an in-person coffee shop and remote working haven.

They also offer online ordering through their mobile rewards app. Customers can upload money to the app, place curb-side orders, and even claim rewards.

An image of the Starbucks app's homepage.
An example of effective omnichannel marketing from Starbucks.

How do they improve omnichannel with their app?

First, Starbucks offers rewards to app users, which encourages them to use the app. The app regularly pushes special rewards, such as earning extra points for ordering in the next two days or trying a new drink.

When customers use the app, it allows Starbucks to track in-store behavior—data they wouldn’t have access to otherwise. The app then offers recommendations and promotes seasonal drinks to drive sales.

Disney

Disney is a pioneer in omnichannel marketing. The brand has expertly navigated combining in-person, online, and television marketing for decades.

The brand’s omnichannel marketing really stands out in its My Disney Experience platform for visiting their park. Users can access the tool via app or browser and buy tickets, book hotels, reserve restaurants, schedule activities, coordinate with other users, and even store photos they take at the park.

Once users arrive at the park, the built-in GPS helps them find locations in the park, see real-time wait times at rides, and access the Disney MagicPass, a contactless version of the MagicBand. The app also promotes discounts, like 25 percent off hotel stays for Disney+ subscribers.

Providing a seamless experience from online to in-person helps make customers’ Disney adventure even more magical.

Warby Parker

Warby Parker, a well-known eye-glass company, was originally only available online. In recent years, they began to leverage omnichannel marketing. In addition to allowing customers to order up to five pairs of glasses to try on at home (one of their most popular offers,) they now have many brick-and-mortar stores.

An image of Warby Parker's homepage showing some glasses.
An example of effective omnichannel marketing from Warby Parker.

However, they didn’t just create stores to sell more glasses—they’re committed to combining data from in-person interactions and online interactions. Warby Parker co-founder Dave Gilboa shared:

“We really focused on providing a great online experience but an offline as well. We have 70 stores and we’ll have 90 by the end of the year. We can see a clear path to several hundred stores in addition to a thriving ecommerce business.”

How does it work? Customers can favorite frames on the app, which in-store associates can then access to help them complete the purchase in person.

Shoppers can also try on glasses in the store and take a photo, which is converted into a link and sent to their email to complete the purchase online.

Omnichannel Marketing Strategies

Omnichannel marketing allows businesses to deliver the right message to the right customer at the right moment, driving sales, increasing customer loyalty, and providing a better customer experience.

Getting it right is no easy task. Here are five steps to building a better omnichannel strategy.

Map the Customer Journey

Omnichannel marketing creates a seamless customer journey. To do that, you need to understand the path your customers take when making a purchase.

Creating a customer journey map helps you better understand where customers interact with your brand, provides insights into their pain points, and makes it easier to create an effective omnichannel marketing strategy.

Here’s how to create your map:

  1. Identify your customers: Identity who your customers are, where they live, and other demographic information. Look in your CRM or use a current buyer persona.
  2. Understand their pain points: What drives your customers to make a purchase? What challenges do they want to solve?
  3. Find out where they hang out: What platforms do your customers use during the purchase process?
  4. Track the path of conversion: How do most of your customers convert? Keep in mind their path is unlikely to be straight. They might visit your in-store and then convert online, or view your Instagram reels and then visit your store. Aim to define the most common paths.

Once you’ve created your customer journey map, look at your conversion tracking data to find areas where customers are dropping off. Depending on how you track, this might be in Google Analytics or your sales platform. Customer satisfaction surveys may also provide insights.

Create a Consistent Brand Presence

Creating a consistent brand presence is a small part of omnichannel marketing, but it is crucial. Make sure all platforms use similar branding, tone, colors, and marketing messages.

Next, look at customer surveys (or create one!) and reviews to find out where customers aren’t happy. For example, you might find your website is too hard to use or your app is glitchy. Users might open every email you send but never engage on social media.

Once you see where your message doesn’t resonate, make plans to improve it. Does your audience prefer a different format, or more helpful content?

Remember, the goal is to be consistent, not identical. For example, your website might offer live chat—that doesn’t mean your social media channels need it, too. Instead, make sure the information, including things like what is in stock, is consistent where it is available. You don’t want a customer to see something is in-stock online and then show up to the store to find it is sold out.

Use Omnichannel to Increase Personalization

A report by Segment found that 71 percent of consumers feel frustrated when their shopping experience is impersonal. Even more striking, 91 percent of customers are more likely to shop with brands that deliver personally relevant offers and recommendations.

You can’t ignore personalization—it’s increasingly popular and customers expect it. Luckily, omnichannel marketing can help you leverage the strategy more effectively.

Personalization is the key to a successful omnichannel strategy, but it’s about a lot more than using the name tag in your email marketing. Rather, omnichannel marketing leverages data about customers to deliver ultra-relevant marketing messages at just the right time.

What does omnichannel personalization look like? While it can vary by brand and industry, here are a few examples:

  • A customer adds an item to their cart, but they don’t check out. Later, you send an email with a link to their cart, a discount, and a reminder to complete their purchase.
  • Using segmentation, you email different product recommendations to customers who purchase children’s clothing versus adult workout clothing.
  • A customer tells an e-commerce chatbot what types of cleaning products they are interested in. Later, a customized popup promotes a special on the products that the customer is interested in.

Omnichannel personalization takes personalization to the next level by delivering relevant messages across platforms.

Leverage Technology to Automation Omnichannel

Omnichannel marketing requires gathering and leveraging data—and developing different funnel paths for different types of customers. The problem is most marketing teams don’t have the time to manage this process manually.

Omnichannel marketing tools make it easier to gather and leverage data to build a better user experience. Your stack will vary by channel, industry, and the size of your company, but there are a few key platforms to consider.

  • Data collection: Omnichannel marketing uses data to understand customers’ paths and deliver a better experience. If you don’t have Google Analytics 4 set up, now is the time. Consider using a BI tool like Power BI or Google Data Studio to analyze data and create reports.
  • Marketing automation: Whether you want to engage more on social media, send scheduled emails, or move users through the conversion process, you need marketing automation tools to build an effective omnichannel marketing strategy. Many tools you already use, like email marketing, CRMs, and social media management, have built-in automation features. I also recommend a tool like Zapier to build custom triggers.
  • Chatbot automation: Want to be there for your customers even in the middle of the night? A well-designed chatbot script can answer questions, deliver resources, and qualify leads while you sleep.
  • Segmentation platform: One of the key benefits of omnichannel marketing is the ability to offer a more personalized experience. To do that, you have to segment your audience. Depending on your industry, this might mean using dynamic landing pages or a tool like Omnisend to send more personalized emails, pop-ups, and even push notifications.

Test and Optimize Your Omnichannel Campaigns

Building an omnichannel strategy isn’t a one-time endeavor. To be effective, you must constantly test, retest, and tweak your strategy. Over time consumer behaviors change, and you need to be ready.

The segmentation tools I mentioned in the previous section often offer testing features, or you can use Google’s Optimize or Optimizely to test audiences, content, landing pages, and even button color changes.

If you’re new to testing, this guide to A/B testing will get you started. It can feel overwhelming at first, but I think you’ll uncover really interesting data if you stick with it. Testing and optimizing drive ROI, so you’ll build a better campaign.

Omnichannel Marketing Frequently Asked Questions

What are the benefits of an omnichannel marketing strategy?

Omnichannel marketing provides a better user experience, increases retention rates, improves data collection, and makes connecting online and offline experiences easier. Together, all those benefits drive sales and ROI.

What is the difference between multichannel marketing and omnichannel marketing?

The biggest difference is that omnichannel marketing focuses on improving the customer experience, while multichannel marketing focuses on increasing customer engagement. Omnichannel also recognizes that customers may use multiple channels simultaneously.

What are the best omnichannel marketing tools?

The main tools you’ll need to implement omnichannel marketing are tools for all the channels your users engage on, like email, SMS, or social media. Automation tools, including chatbots, are also highly effective for omnichannel marketing. Finally, you need a robust analytics program, like Google Analytics 4, to track user interactions on both the web and apps.

What is an example of omnichannel marketing?

One of the best examples of omnichannel marketing is Starbucks’ reward app, which allows them to track in-person interactions, send personalized recommendations, and increase customer engagement.

Omnichannel Marketing Conclusion

The future of marketing is connected. Unlike multichannel marketing, which seeks to push out similar messages on multiple channels, omnichannel marketing focuses on bringing experiences together into a seamless experience that customers love.

Before you get started, make sure you understand who your customers are and look for marketing automation tools that will help you build a stronger omnichannel campaign.

Are you using omnichannel marketing? What challenges are you facing?

How to Use eSports Marketing to Grow Your B2C Reach

Twenty years ago, I had no idea we would be talking about eSports marketing. eSports was somewhat of an underground industry coveted by the most loyal fans. Today, eSports is a booming industry ripe for the taking by smart but strategic business owners who understand their audience

What Is eSports Marketing?

eSports is the projected 1,790 million dollar industry taking hold of Millenials. It’s competitive gaming where groups assemble teams and play against each other as they would in any other sport. They hold tournaments, and many professional gamers have large followings on gaming platforms like Twitch. 

Until recently, only brands like Red Bull and others associated with gaming were able to get in on eSports marketing. Things have quickly changed. Now, you have businesses from all niches, including Mercedes and Coca-Cola, wanting to get in on the action. Is it the right fit for your business? It might be. 

Why eSports Marketing? 

Why would a B2C business want to choose eSports marketing over another strategy? First, marketing in eSports allows you to reach a dedicated and engaged audience. The people who follow eSports are invested in it; they interact with professionals from the industry, and they take the sport seriously. 

Second, the cost of advertising is still relatively low due to the lack of competition. There aren’t many ads, and many of the big-name competitors haven’t reached the market yet, which means there are opportunities for smaller businesses to come in and display ads at a low cost. How do you use it? 

6 B2C eSports Marketing Strategies to Try 

Now that you understand the power of an eSports marketing strategy, you need to know how to implement it. In the following sections, I’ll break down actionable steps you can take to promote your business to the eSports market. 

1. Create In-Game Ads 

Investing in an in-game ad can be a unique, but powerful strategy. This is one sure-fire way to separate yourself from the competition, gather precise data about your audience, and help increase your brand awareness. 

Keep in mind that the depiction of the average gamer isn’t always accurate. People think that gamers’ ages skew much younger than they do. There are a lot of stereotypes, but the average gamer is actually 34 years old, owns a home, and has a family. Plus, more and more women are gaming, as well. 

Another advantage of in-game advertising is there are a number of display options. 

eSports marketing example in madden

The example above from the Madden football game from EA Sports shows a GMC ad as if it was a real game. In the NFL, companies often sponsor certain segments of the game. In this case, the auto manufacturer GMC sponsored the “moment of the game,” which is a highlight of the best play of the game. 

You can also display your ad on virtual billboards and sidelines in games such as Madden, FIFA, and MLB The Show which are all part of the eSports world. 

2. Dynamic Ads

Dynamic ads in eSports are unique because they are only seen by viewers, and not the players. This presents an opportunity for you to reach a highly targeted audience because you know and understand the demographics of the people watching the sport. Much of that data is easily available to whoever wants it. 

eSports marketing example in league of legends

For example, the popular eSports game, “League of Legends” uses dynamic ads in one of their battlefields. As players move through the battlefield, they’ll continue to see the game as-is. Meanwhile, viewers of the game are seeing advertisements increasing brand awareness for those who advertised. 

To implement an ad like this, you’ll need to contact the advertising and public relations teams of whatever game you want to advertise on. This is where the research and knowledge of your audience comes into play. Certain games have different audiences. 

For example, I’ve provided the names of a few different games in this article so far. We talked about Madden and League of Legends. These two games have a completely different audience with unique interests. It’s up to you to understand these games, even if you don’t play them, because that’s how you’ll target the right people. 

3. Partner With eSports Influencers 

Like any other industry, there are influencers. This strategy opens the door to more possibilities because you can piggyback on the following and audience of the influencer across a variety of platforms. If the influencer is on TikTok and Instagram, you’ll be able to take advantage of that audience as well. 

One of the reasons influencer marketing and gaming go hand-in-hand is because it’s engaging. These professional gamers actually talk to their audience, they engage on Twitch, they talk during their streams, and their audience respects them. 

Streaming has become social media for eSports, so by partnering with an influencer and getting them to promote your brand, you’re increasing brand awareness and also using the respect the gamer has earned to boost your brand. 

bang is a popular sponsor of eSports marketing

One great example of this is Bang Energy drinks. You’ll find these everywhere throughout the eSports world, but the advertisements seem so natural. It could be as simple as a gamer drinking it with the logo facing the screen for an hour. It brings awareness to the brand and influences the people who love that gamer to support it.  

Partnering with an influencer could be as simple as getting a shoutout during live videos. There’s no cut-and-dry way to implement influencer sponsorship. You need to reach out manually to big names in the industry until someone gets back to you. 

4. Sponsor a Team 

B2C eSports Marketing Strategies to Try - Sponsor a Team

Another eSports marketing strategy is to sponsor a team. What does that mean exactly? It means that you’re responsible for some of the team’s expenses in exchange for the publicity. Companies that sponsor teams often get their logo on uniforms or the teams agree to consume their product exclusively whenever they’re on camera. 

As you can see in the above image, Red Bull, Puma, and Twitch are all sponsors of this team because their logos are on the uniform. 

This strategy is popular in sports of all kinds (even Little League) and is used to drive brand awareness. Will anyone see that shirt and immediately go out and buy a case of Red Bull? Probably not, but you’re keeping your brand fresh in the minds of people who purchase the product and that’s what larger companies pay for this type of advertising. 

If you’re a smaller company, I wouldn’t recommend this method because people may not know who you are. An ad where you can briefly describe your product or service would do better. The companies that advertise this way are already well known and want to remind consumers that their favorite brands support eSports. 

5. Create a Static eSports Ad 

Static advertising is the opposite of dynamic advertising. Rather than changing, these ads remain in the game forever and display to both players and the viewers. There are a few different ways for this to work. 

One strategy is with fictional brand advertisements. Think about “Buzz-Cola” from The Simpsons. Even though they call it a different name, we all know what reference they’re making so it serves its purpose. 

You don’t have to choose such a subtle ad though. Some games such as racing games will display full billboards of ads for real companies. These static ads do not change no matter what happens in the game, and generally don’t require an internet connection. 

Games like Fortnite, for example, have constantly changing dynamic ads because they are played online. A static ad would not require a connection and would likely be found in a story mode that is played offline. 

To get your brand in the game, you’ll have to contact the marketing and public relations department—-and you’ll also need a pretty hefty budget. It takes a long time for development, and there isn’t a solid way to measure the results of a static ad, since you can’t track impressions. 

6. Advergaming 

Advergaming is one of the most extreme eSports marketing strategies. This is when a game is specifically created with the intention of promoting a brand or product. Do you remember when Burger King came out with “King” based games for the Xbox years ago?

Burger King advertising using eSports marketing

If your brand uses advergaming, you’re putting your business front and center. However, there are a few clear concerns with this strategy.  

First, for you to have any success, the game has to be fun to play. If the game is a flop, no one will play it and you might as well have flushed the money down the drain. 

Second, you’re relying on the marketing and promotional efforts of the company. Chances are, you’ll only be able to get a smaller engineering company to sponsor your game. 

Third, it’s going to cost a lot of money and take a lot of time because you’re producing a game from scratch. There’s probably a reason why Burger King only did this once. 

eSports Marketing Frequently Asked Questions

What is the target market for eSports marketing?

The target market is men between ages 18-34 and primarily people located in Asian-Pacific countries. These individuals make up as much as 57 percent of eSports viewership. In recent years, female eSports viewership has increased quite a bit, with 20-30 percent of the audience made up of women. 

How much do eSports ads cost? 

According to esports.net, dynamic in-game advertising is the most affordable route, because you’re paying per 1,000 impressions. The price depends entirely on the game, niche, and target audience. 

Static advertising can cost anywhere between 25,000-50,000 dollars depending on the game. The cost is so high because it requires the creator of the game to actually develop an in-game advertisement for your brand from scratch. 

Advergaming is the most expensive option and can cost as much as 500,000 dollars depending on the game, target audience, and extent of the advertising. You’re essentially producing a game from scratch that is built around promoting your business. 
Total, brands spent around 364 million dollars on eSports advertisements and sponsorships in 2020, and that number is expected to increase to 634 million by 2023. As demand increases for advertising space, so will the price. 

What are the main types of eSports ads? 

The main types of eSports marketing ads are dynamic ads, static ads, and advergaming. These ads require you to work directly with the creators of the game rather than the eSports teams. If you’re working with the players and teams involved with the sport, you’ll likely do influencer marketing or sponsorships. 

What brands should consider eSports marketing campaigns? 

All brands could benefit from some form of eSports marketing. It’s just important for you to use the right one for your business and goals. For example, a small business without a ton of reach wouldn’t likely benefit from endorsements and sponsorships because people don’t know who you are. Instead, you’d want an ad that allows you to describe your offering.

eSports Marketing Conclusion 

If you’re considering hiring an eSports marketing agency to help you, why not see what we can do for you? eSports is a booming industry among both young and old generations. 

Keep in mind that younger generations are finding entertainment in different ways. Streaming continues to grow, and, as a result, these people enjoy watching their favorite streamers the same way that older generations liked watching their favorite talk show host. 

To be successful, you need to take advantage of growing marketing trends, and eSports is right at the forefront of it all. 

How do you plan to take advantage of eSports marketing? Do you think it’s all hype?