Examples of E-commerce SEO Done Right (and Mistakes To Avoid)

We all know the foundation of e-commerce SEO is keyword research.

Over half of shoppers surveyed in a global retail study say they use Google to research purchases they plan to make online.

This is why SEO is your golden ticket to increasing organic visibility.

How?

Think about it: Before you create your site’s content, you need to know what terms your audience is using to search for products like yours.

How will you solve their problems without knowing the keywords behind their search intent?

You have to build your content with search engines and your users in mind.

The sooner you understand how SEO is changing and adapt your strategies, the sooner you’ll see ROI from e-commerce SEO.

Isn’t it impressive how far SEO has progressed?

Jump on the SEO train with me and I’ll show you why it’s important.

Why Is E-commerce SEO So Important?

You’re trying to get new customers to have all eyes on you.

You can’t win their attention if search engines can’t easily find you.

Your site is basically the secret menu at Starbucks if you don’t invest in keyword research.

That’s why it should be the critical first step in your e-commerce SEO campaign.

One of two things will happen if you don’t get SEO for e-commerce right:

  1. You won’t rank on page one—or near the top—because your target keywords are too difficult.
  2. The keywords you choose won’t drive in the traffic you’re aiming for or align with customers’ search intent.

However, getting your potential customers’ attention can be expensive.

For example, the average cost per click for the apparel industry is about 89 cents. The average cost per action is right below $10 when you break down WordStream’s results. Cost per action is a pricing model where payment is contingent on a qualified specific action, like a sale or submitted form.

While cost per click generates fast, profitable sales, you could spend thousands reeling in new customers.

By using SEO for e-commerce, you’re gaining free organic traffic by getting your site to show up in the SERPs.

But there are some missteps you should avoid if you want to see success.

Common E-commerce SEO Mistakes

What are the user’s needs?

If you keep this question top of mind, you should have a solid e-commerce SEO campaign.

Here is a list of at least three e-commerce SEO mistakes I don’t want you to make:

  1. Vague Product Descriptions: This is a place to fit in keywords that make sense for your product. Write a product description so your customer knows what to expect. Even when you’re naming the product, think about a user’s potential search queries. Optimizing your product pages gives them a great chance at a top ranking for items. Product descriptions provide clarity and answer important questions that encourage users to follow through with their cart.
  2. Display of Product Reviews: The beautiful thing about product reviews is they’re customer generated. It’s basically on-screen user-generated content. Reviews share customers’ unique experiences with your product. The page is like a living update, bringing more people to your site. Take advantage of the SEO benefits reviews bring to your e-commerce site. For added benefits, make sure you implement product review schema so your reviews will be even more prominent in Google SERPs.
  3. Non-Interactive Title Tags: Titles are not only a matter of SEO. They should line up with your users’ search intent. Focus on unique phrasing. The formula I like is this: Brand + Model + Item Type = Interactive Title Tag. If you want to see if the titles for your products are unique, use Ubersuggest to double-check.

There are many more benefits to SEO for e-commerce—and mistakes to avoid. I’ve got some examples of e-commerce SEO in action to serve as inspiration for you.

E-commerce SEO Sites That Are Crushing It

Some people say SEO is dead.

Well, I say they’re wrong.

No matter which side of the fence you’re on, you can’t deny the benefits SEO has on e-commerce.

Especially now with social e-commerce, there is big money to be made. Researchers see a trend in e-sales that will go beyond $1.3 trillion by 2025.

SEO for e-commerce done right drives relevant traffic to your social channels and website without spending big on paid ads.

Once you see those qualified leads come in, make sure your strategy is in place to convert them.

We chose these three examples to focus on because:

I’d like to show and tell you who’s crushing e-commerce SEO right now. We chose these three examples because:

  • They are large name brand stores
  • They are implementing technically sound SEO
  • They are using creative copy on the product pages
  • They have schema mark-up on the pages which helps create a more enticing SERP result
  • They have built strong, natural looking backlink profiles

All of these factors are extremely important to help with boosting rankings. Our research shows that show when sites implement SEO strategy and optimized copy, they see a larger keyword universe and higher domain authority. Combine these together and you get high organic traffic numbers.

Let’s take a closer look.

Etsy: Strong E-Commerce SEO Strategy

Etsy is a global online marketplace where brands can buy, sell, trade, and collect one-of-a-kind products. It’s a marketplace where you’ll likely find your new favorite handcrafted items from independent artists and designers.

This is a great environment for a brand to win at e-commerce SEO.

Etsy is making strong strides in SEO marketing right now.

In May 2022, Etsy ranked for over 14 million keywords in position one through ten, including nearly 5.5 million of those in the top three positions.

Etsy’s main navigation is intuitive and easy to use. There’s a banner with season-specific, popular items for the summer as well as popular gifts people are purchasing.

Businesses gain brand visibility thanks to how content is laid out over the site. There’s a strong emphasis on discovery. Etsy leans a lot on “keywords by intent,” especially via blog mentions. Their most trafficked blog article features the best Etsy shops, which nets 1,061 visitors and $462 in revenue.

Overall, 61.1% of Etsy’s keywords are informational and 29.9% are transactional. A whopping 87.4% of keywords owned are non-branded. This shows us what users want to know about the brands within Etsy. How they’re educated as an audience matters during their buyer’s journey.

I’d also like to mention a lot of Etsy’s success comes from stellar Core Web Vitals. This is a huge ranking factor in this mobile-first index ranking world. The faster people see their shopping interests during their user experience, the better.

Etsy gets this right all while supporting the shops that rely on them for a degree of brand visibility.

A graphic of Etsy's core web page vitals.

Overstock: A Great Core Web Vitals Example

Overstock is an online retailer that sells home goods at low prices.

A screenshot of Overstock.com's homepage.

Like Etsy, Overstock has great Core Web Vitals, so user experience with their online database is sharp. They are a tech-driven company, so that’s to be expected.

Based on what users are looking for, they win a lot of traffic for non-branded keywords (83.2%) vs. branded keywords (16.8%). Overstock is capturing users searching for queries that are not associated with their brand. Meaning, they are catching a lot of users looking for a solution their site can solve.

It makes sense why much of the site’s keyword intent funnels in through informational search queries (47% in May 2022). The data shows customers want to be informed before they make their purchases.

Transactional searches are almost equally as high (42% in May 2022). Think of a popular search like “patio furniture.” The products Overstock offers are essentially what users are searching for.

SEO for e-commerce serves Overstock well by targeting keywords users are looking for, even if it’s not branded. They have mastered aligning keywords with users’ search intent, allowing them to see results with strong performing non-branded terms.

A graphic of Overstock.com's core web vitals.

Lulus: How SEO for Ecommerce Helps A Brand

Lulus is a fashion brand with an affordable luxury feel.

A screenshot of Lulu's webpage.

They recently upped their Core Web Vitals, helping them rank higher and garner more organic on-page sessions. That’s just one of the ways they’ve upped their game.

Let’s look at how they’re crushing SEO for e-commerce to get these results.

One thing I noticed on this Lulus dresses page is the copy.

Well, what makes their copy stand out?

The high-priority keywords.

A screenshot of Lulu's high priority keywords to enhance their ecommerce seo.

I know it sounds simple, but if you’re searching for a cocktail dress for a company Christmas party, Lulus points you in the right direction on their site.

You’ve got the keywords and directions for your users. Now, they’re bound to trust you and follow through with their cart.

It goes the same way with backlinks. Lulus’ backlinks profile speaks for itself, with well over 19 million referring domains.

Follow links make up 80% of Lulus’ backlinks, signaling to search engines that the site is trustworthy.

Selling amazing products is one thing. Having outside sources vouch for your brand online makes you look even more credible. Think of the SERPs as one big popularity contest, and having other people vouch for you is a big help.

The traffic will come to you as potential leads to convert. They will make secure purchases knowing you have what they need, and they’ll come back to shop for other items they need in the future.

Whether they’re from fashion blogs or influencers, backlinks are e-commerce SEO gold.

This is how Lulus did it.

That’s what SEO for e-commerce does for a brand. It shows your customers you are their solution.

A graphic showcasing Lulus ecommerce SEO impact.

What We Can Learn From E-commerce SEO Done Right?

SEO for e-commerce is a game changer, so spend some time on it.

To play the game right means appearing high on the first page of search engines like Google, Bing, and Yahoo for terms your potential consumers use.

If you know how your audience makes decisions, you can create content that guides them through their purchasing journey.

Yes, having high-quality content and copy matters. It won’t convert to users if your keywords don’t have high-quality search intent, though.

Strategic internal linking—linking to other URLs on the same site—and optimizing product and category pages are some of the hardest parts of e-commerce SEO. However, they’re definitely on my list of e-commerce SEO best practices.

That’s why I’m here. To give you SEO tips that work for you.

Conclusion

Search engines like Google mostly focus on providing users with a valuable experience.

Your website needs to make usability its top priority.

That’s my golden rule for SEO.

If your user experience is convenient and intuitive, your customers will respect and trust you.

It’s like what’s good for your users is good for Google—so satisfying both go hand in hand.

If users spend more time on your site and don’t navigate back to previous search results, Google takes this as a badge of honor.

Links are what propel you to the top of the search results page, so people who like your website and what it offers are far more likely to link to it.

Put e-commerce SEO at the forefront of your marketing campaign and see how catering to your audience’s needs leads to increased traffic.

Have you found mistakes with your e-commerce SEO strategy? How could you tell you were underperforming? Let me know and I can help you fix it.

The post Examples of E-commerce SEO Done Right (and Mistakes To Avoid) appeared first on #1 SEO FOR SMALL BUSINESSES.

The post Examples of E-commerce SEO Done Right (and Mistakes To Avoid) appeared first on Buy It At A Bargain – Deals And Reviews.

Examples of E-commerce SEO Done Right (and Mistakes To Avoid)

We all know the foundation of e-commerce SEO is keyword research.

Over half of shoppers surveyed in a global retail study say they use Google to research purchases they plan to make online.

This is why SEO is your golden ticket to increasing organic visibility.

How?

Think about it: Before you create your site’s content, you need to know what terms your audience is using to search for products like yours.

How will you solve their problems without knowing the keywords behind their search intent?

You have to build your content with search engines and your users in mind.

The sooner you understand how SEO is changing and adapt your strategies, the sooner you’ll see ROI from e-commerce SEO.

Isn’t it impressive how far SEO has progressed?

Jump on the SEO train with me and I’ll show you why it’s important.

Why Is E-commerce SEO So Important?

You’re trying to get new customers to have all eyes on you.

You can’t win their attention if search engines can’t easily find you.

Your site is basically the secret menu at Starbucks if you don’t invest in keyword research.

That’s why it should be the critical first step in your e-commerce SEO campaign.

One of two things will happen if you don’t get SEO for e-commerce right:

  1. You won’t rank on page one—or near the top—because your target keywords are too difficult.
  2. The keywords you choose won’t drive in the traffic you’re aiming for or align with customers’ search intent.

However, getting your potential customers’ attention can be expensive.

For example, the average cost per click for the apparel industry is about 89 cents. The average cost per action is right below $10 when you break down WordStream’s results. Cost per action is a pricing model where payment is contingent on a qualified specific action, like a sale or submitted form.

While cost per click generates fast, profitable sales, you could spend thousands reeling in new customers.

By using SEO for e-commerce, you’re gaining free organic traffic by getting your site to show up in the SERPs.

But there are some missteps you should avoid if you want to see success.

Common E-commerce SEO Mistakes

What are the user’s needs?

If you keep this question top of mind, you should have a solid e-commerce SEO campaign.

Here is a list of at least three e-commerce SEO mistakes I don’t want you to make:

Screenshot of an ecommerce page with a vague product description.
  1. Vague Product Descriptions: This is a place to fit in keywords that make sense for your product. Write a product description so your customer knows what to expect. Even when you’re naming the product, think about a user’s potential search queries. Optimizing your product pages gives them a great chance at a top ranking for items. Product descriptions provide clarity and answer important questions that encourage users to follow through with their cart.
  2. Display of Product Reviews: The beautiful thing about product reviews is they’re customer generated. It’s basically on-screen user-generated content. Reviews share customers’ unique experiences with your product. The page is like a living update, bringing more people to your site. Take advantage of the SEO benefits reviews bring to your e-commerce site. For added benefits, make sure you implement product review schema so your reviews will be even more prominent in Google SERPs.
  3. Non-Interactive Title Tags: Titles are not only a matter of SEO. They should line up with your users’ search intent. Focus on unique phrasing. The formula I like is this: Brand + Model + Item Type = Interactive Title Tag. If you want to see if the titles for your products are unique, use Ubersuggest to double-check.

There are many more benefits to SEO for e-commerce—and mistakes to avoid. I’ve got some examples of e-commerce SEO in action to serve as inspiration for you.

E-commerce SEO Sites That Are Crushing It

Some people say SEO is dead.

Well, I say they’re wrong.

No matter which side of the fence you’re on, you can’t deny the benefits SEO has on e-commerce.

Especially now with social e-commerce, there is big money to be made. Researchers see a trend in e-sales that will go beyond $1.3 trillion by 2025.

SEO for e-commerce done right drives relevant traffic to your social channels and website without spending big on paid ads.

Once you see those qualified leads come in, make sure your strategy is in place to convert them.

We chose these three examples to focus on because:

I’d like to show and tell you who’s crushing e-commerce SEO right now. We chose these three examples because:

  • They are large name brand stores
  • They are implementing technically sound SEO
  • They are using creative copy on the product pages
  • They have schema mark-up on the pages which helps create a more enticing SERP result
  • They have built strong, natural looking backlink profiles

All of these factors are extremely important to help with boosting rankings. Our research shows that show when sites implement SEO strategy and optimized copy, they see a larger keyword universe and higher domain authority. Combine these together and you get high organic traffic numbers.

Let’s take a closer look.

Etsy: Strong E-Commerce SEO Strategy

Etsy is a global online marketplace where brands can buy, sell, trade, and collect one-of-a-kind products. It’s a marketplace where you’ll likely find your new favorite handcrafted items from independent artists and designers.

This is a great environment for a brand to win at e-commerce SEO.

A screenshot of Etsy's webpage.

Etsy is making strong strides in SEO marketing right now.

In May 2022, Etsy ranked for over 14 million keywords in position one through ten, including nearly 5.5 million of those in the top three positions.

Etsy’s main navigation is intuitive and easy to use. There’s a banner with season-specific, popular items for the summer as well as popular gifts people are purchasing.

Businesses gain brand visibility thanks to how content is laid out over the site. There’s a strong emphasis on discovery. Etsy leans a lot on “keywords by intent,” especially via blog mentions. Their most trafficked blog article features the best Etsy shops, which nets 1,061 visitors and $462 in revenue.

Overall, 61.1% of Etsy’s keywords are informational and 29.9% are transactional. A whopping 87.4% of keywords owned are non-branded. This shows us what users want to know about the brands within Etsy. How they’re educated as an audience matters during their buyer’s journey.

I’d also like to mention a lot of Etsy’s success comes from stellar Core Web Vitals. This is a huge ranking factor in this mobile-first index ranking world. The faster people see their shopping interests during their user experience, the better.

Etsy gets this right all while supporting the shops that rely on them for a degree of brand visibility.

A graphic of Etsy's core web page vitals.

Overstock: A Great Core Web Vitals Example

Overstock is an online retailer that sells home goods at low prices.

A screenshot of Overstock.com's homepage.

Like Etsy, Overstock has great Core Web Vitals, so user experience with their online database is sharp. They are a tech-driven company, so that’s to be expected.

Based on what users are looking for, they win a lot of traffic for non-branded keywords (83.2%) vs. branded keywords (16.8%). Overstock is capturing users searching for queries that are not associated with their brand. Meaning, they are catching a lot of users looking for a solution their site can solve.

It makes sense why much of the site’s keyword intent funnels in through informational search queries (47% in May 2022). The data shows customers want to be informed before they make their purchases.

Transactional searches are almost equally as high (42% in May 2022). Think of a popular search like “patio furniture.” The products Overstock offers are essentially what users are searching for.

SEO for e-commerce serves Overstock well by targeting keywords users are looking for, even if it’s not branded. They have mastered aligning keywords with users’ search intent, allowing them to see results with strong performing non-branded terms.

A graphic of Overstock.com's core web vitals.

Lulus: How SEO for Ecommerce Helps A Brand

Lulus is a fashion brand with an affordable luxury feel.

A screenshot of Lulu's webpage.

They recently upped their Core Web Vitals, helping them rank higher and garner more organic on-page sessions. That’s just one of the ways they’ve upped their game.

Let’s look at how they’re crushing SEO for e-commerce to get these results.

One thing I noticed on this Lulus dresses page is the copy.

Well, what makes their copy stand out?

The high-priority keywords.

A screenshot of Lulu's high priority keywords to enhance their ecommerce seo.

I know it sounds simple, but if you’re searching for a cocktail dress for a company Christmas party, Lulus points you in the right direction on their site.

You’ve got the keywords and directions for your users. Now, they’re bound to trust you and follow through with their cart.

It goes the same way with backlinks. Lulus’ backlinks profile speaks for itself, with well over 19 million referring domains.

Follow links make up 80% of Lulus’ backlinks, signaling to search engines that the site is trustworthy.

Selling amazing products is one thing. Having outside sources vouch for your brand online makes you look even more credible. Think of the SERPs as one big popularity contest, and having other people vouch for you is a big help.

The traffic will come to you as potential leads to convert. They will make secure purchases knowing you have what they need, and they’ll come back to shop for other items they need in the future.

Whether they’re from fashion blogs or influencers, backlinks are e-commerce SEO gold.

This is how Lulus did it.

That’s what SEO for e-commerce does for a brand. It shows your customers you are their solution.

A graphic showcasing Lulus ecommerce SEO impact.

What We Can Learn From E-commerce SEO Done Right?

SEO for e-commerce is a game changer, so spend some time on it.

To play the game right means appearing high on the first page of search engines like Google, Bing, and Yahoo for terms your potential consumers use.

If you know how your audience makes decisions, you can create content that guides them through their purchasing journey.

Yes, having high-quality content and copy matters. It won’t convert to users if your keywords don’t have high-quality search intent, though.

Strategic internal linking—linking to other URLs on the same site—and optimizing product and category pages are some of the hardest parts of e-commerce SEO. However, they’re definitely on my list of e-commerce SEO best practices.

That’s why I’m here. To give you SEO tips that work for you.

Conclusion

Search engines like Google mostly focus on providing users with a valuable experience.

Your website needs to make usability its top priority.

That’s my golden rule for SEO.

If your user experience is convenient and intuitive, your customers will respect and trust you.

It’s like what’s good for your users is good for Google—so satisfying both go hand in hand.

If users spend more time on your site and don’t navigate back to previous search results, Google takes this as a badge of honor.

Links are what propel you to the top of the search results page, so people who like your website and what it offers are far more likely to link to it.

Put e-commerce SEO at the forefront of your marketing campaign and see how catering to your audience’s needs leads to increased traffic.

Have you found mistakes with your e-commerce SEO strategy? How could you tell you were underperforming? Let me know and I can help you fix it.

What is an Influencer: Types, Examples, & How Much They Make

If you don’t know what an influencer is, where have you been living for the past decade? Influencers have transformed the way customers and brands use social media.

For most brands, they are part of a core marketing strategy that drives awareness, traffic, and sales. Influencers wield a lot of power. If you can get an influencer to endorse your product or brand, you can tap into the audience at the influencer’s disposal, which may be far more vast than your own following.

In this article, I’ll explain what an influencer is and how influencer marketing works. I’ll let you know how much you can expect to spend and how to get started today. Ready to increase your reach? Then let’s begin.

What Is an Influencer and What Is Influencer Marketing?

To put it simply, an influencer is any person who influences the behavior of others. In a marketing context, influencers are individuals who collaborate with brands to promote products or services to their audience.

Now that word-of-mouth recommendations and criticisms spread through social media faster than fire in a dry field, influencers are more important than ever. They usually have huge followings on social media and are brand advocates as well as niche promoters.

True influence drives action, not just awareness.

Jay Baer

What Is Influencer Marketing?

Influencer marketing is a social media marketing strategy that sees brands leverage the audience of influencers to drive awareness and sales. Influencers are paid to endorse or promote a product to their audience, who, in turn, buy the product from the brand.

Influencer marketing has been growing in popularity for years and will once again be one of the leading marketing trends for 2022. Almost three-quarters (72.5 percent) of marketers are predicted to use influencer marketing in 2022.

Who Uses Influencer Marketing?

While it seems that some companies don’t want to let go of their outbound marketing practices, fashion ecommerce sites are targeting influencers like pros. Many are reaching out to reputable fashion bloggers and sending them clothing and accessory items to be reviewed. The blogger then posts photos and writes about the garments, often linking back to the site where their audience can buy the items being reviewed.

An example influencer marketing ad featuring Kate Nash.

ModCloth, a vintage clothing site, does a great job of this. They are active in sharing (on social media platforms) the images their audience members provide showing them wearing ModCloth’s clothing. This makes their audience feel special, which encourages more posts about the clothing.

I’ve seen many fashion sites send their items to an influencer, and then the audience could enter a contest to receive them. Or sometimes, they will send a credit to an active fashion social media user, magazine writer, or blogger so they can go to the site, pick out some clothing, and then review the experience as a whole.

What Are the 4 Types of Influencers?

There are several different types of influencers. Influencers can be celebrities with millions of followers, or they can be a normal person with a few thousand followers. Typically, influencers are grouped into the following four categories depending on their audience size.

Nano-influencers

Nano-influencers have the smallest audience size with 10,000 followers or fewer. These people may be experts in very niche areas or people who are just starting their influencer journey. Their audiences may be small, but they are incredibly engaged.

NYC-based self-care and exercise Instagrammer Jen Lauren is an excellent example of a nano influencer. She has a small but highly engaged community and creates niche content.

Instagram Influencer Jen Lauren's page.

Micro-influencers

Micro-influencers have audiences that range from 10,000 followers to 100,000 followers. These people are typically niche experts with reasonably large and engaged audiences. They aren’t celebrities, and you’d walk past them in the street without knowing who they are.

Travel and lifestyle blogger Miette Dierckx is a micro-influencer with a carefully curated audience who follow her globe-trotting adventures. She works with a range of companies like sunscreen brand La Roche Posay and chocolate brand Cote D’or.

Instagram Influencer Miette Dierckx's page.

Macro-influencers

Macro-influencers have audiences sized between 100,000 and 1 million followers. These are some of the most accessible influencers with the biggest audiences. They tend to be B or C-list celebrities or online-native influencers who have worked hard to build up a big audience.

Fashion blogger Amy Jackson is a macro influencer who works with a huge range of brands like Celine and Cuyana.

Instagram Influencer Amy Jackson's page.

Mega-influencers

Mega influencers have the biggest audiences. Influencers have to have at least 1 million followers to be considered a mega influencer.

These are usually celebrities who have gained fame offline and translated that into online earnings — think Ryan Reynolds or the Jenners. Some, however, are native internet and social media users. People like Zoella or MrBeast are great examples of this.

Instagram Influencer Zoella's page.

How Much Do Influencers Cost?

Successful influencer marketing campaigns do not come cheap. In fact, brands will spend $15 billion on influencer marketing in 2022.

While you may be able to send free products to nano influencers, don’t expect a huge amount of traction. Influencers with larger audiences expect to be paid and campaigns can quickly reach five, six, and seven figures.

There are several ways you can pay influencers. Most will charge a flat fee for a post. Some may request an affiliate commission rate where they receive a percentage of every sale they make.

How much influencers cost depends on a number of factors, including:

  • audience size
  • platform
  • engagement levels
  • niche

Rates vary broadly. A report by Fox Business found that influencers with over one million followers can charge more than $100,000 per post. Micro-influencers, on the other hand, charge up to a few thousand dollars per post and can make upwards of $100,000 per year.

Why Do Influencers Matter For Your Brand?

Consumers trust recommendations from a third party more than from a brand itself, particularly if they are seen as knowledgeable and trustworthy. An influencer is a great example of this kind of third party. Working with influencers passes the trust they’ve built with their audience to your brand and makes you seem much more credible.

It makes sense if you think about it in a more personal context; you don’t usually trust a person at a cocktail party who comes up to you and brags about himself or herself and spouts fun facts about his or her personality to convince you to be a friend. Instead, you often believe your mutual friend who vouches for that person.

An influencer is the mutual friend connecting your brand with your target consumers.

An influencer also significantly expands your brand’s reach. When you align your brand with an influencer, not only do they bring their audience, but they also bring their audience’s network as well. Because of the loyalty of their audience, an influencer has the ability to drive traffic to your site, increase your social media exposure, and flat-out sell your product through their recommendation or story about their experience.

With the fall of traditional outbound marketing, influencer marketing is becoming one of the most effective ways to attract customers and clients. Modern-day consumers are self-sufficient and want to research a brand on their own and hear about it from someone they trust.

How do influencers assist with your inbound marketing? They generate content about your brand, they recommend your brand to their loyal following, and they insert themselves into conversations surrounding your brand. Getting them on your side before your competitor does can make a huge difference in the success (or lack thereof) of your company or product.

How to Get Started With Influencer Marketing

Working with influencers is a great way to grow your brand on social media.

Determine Your Goals

Do you want to increase brand awareness or make more sales? These are the two most common goals of influencer marketing campaigns, but achieving them requires significantly different strategies.

If you want to make more sales, for instance, you may choose to focus on micro-influencers who have small but engaged audiences. If you care about raising brand awareness, however, it will probably be better to work with a handful of macro and mega influencers.

Think About Your Audience

As a marketer, you already have a solid idea of the audience you should be targeting for your brand. To locate the ideal influencer, you need to take it one step further and think about the types of topics, blogs, and Twitter handles that your audience would follow.

Since I market a blogger outreach tool for my company, the influencers that I target are PR and marketing blogs that focus on content and influencer marketing. Followers of these blogs usually are PR professionals and marketers who want to keep up with the latest technology and trends in their field.

Thus, hopefully, they find my company relevant when a blogger they follow recommends it. However, had I gone after bloggers who write about finance, even though a particular blogger might like my software, their audience most likely wouldn’t care.

Find the Right Influencer for Your Brand

With your goals and target audience established, you can start to find influencers who are a great fit for your brand. There are three factors I recommend bearing in mind when choosing influencers.

Context: Is your influencer a contextual fit? This is the most important characteristic when targeting the right influencers for your brand. For example, Justin Bieber is known as one of the most “influential” social media users with his 37+ million followers. Would his tweet about your software really bring in sales, though? Probably not, because the target audience for tech software and Justin’s target audience aren’t the same; his endorsement isn’t really relevant.

Reach: In addition to wanting an influencer from your field, you also want them to have reach. This is so they can share their awesome content or positive recommendation of your brand with as many of the right people as possible. If your online business sold clothes for “tweens,” then maybe a mention to 37 million girls from Justin Bieber wouldn’t be so bad after all.

Actionability: This is the influencer’s ability to cause their audience to take action. This characteristic comes naturally when you target individuals that are in contextual alignment with your brand and have a far enough reach.

Influencers don’t force themselves upon an audience. They are an “opt-in” network. Their audience chooses to follow their blog or Twitter handle. Thus, their audience is engaged and is there to hear about the topic being discussed. Hence, the need for a contextual fit.

I want to note that there is a lot of market research coming out about mid-level influencers. These are the influencers who have a decent reach but don’t have such a large audience that they can’t nurture relationships with their audience and harness loyalty. A loyal audience soaks up recommendations like a dry sponge. If in doubt, these are the influencers you should aim for.

Where to Look for Your Ideal Influencer

The final step in getting started with influencer marketing is to find those influencers who meet all of the criteria we’ve listed above. Here are my favorite ways of finding them.

Social Media Monitoring

Brand advocates are the loudest influencers your brand will have. Not only does their audience follow them because what they write aligns with your brand, but they also talk loudly and actively about how much they like your company. By tuning in to your social media mentions and blog posts about your brand, you will find influencers and advocates you didn’t realize you had.

Social media monitoring also allows you to find influencers who advocate for the genre or niche you outlined in step 1. For example, someone may post and tweet heavily about yoga gear but not mention your website as an awesome place to buy yoga apparel or equipment. Well, this is someone you want to engage with and expose your brand to.

Research Hashtags

Identify the hashtags that your target influencers are using. For my company, I follow #bloggeroutreach and #influencemktg. By tuning in to the conversations surrounding these hashtags, I have not only identified active talkers in these categories, but I’ve also identified blog topics that I wrote to appeal to these influencers as well.

Once you start finding influencers that seem like a good fit for your brand, I recommend putting them in a Twitter list so that you can organize and follow them most effectively. I use HootSuite to organize my Twitter channel. Here is what my hashtags look like in their platform:

HootSuite's homepage shown as an example of hashtag reseach.

Google Alerts

Set alerts for keywords pertaining to your brand to identify people who actively write about topics in your realm. You also should create alternatives for the name of your brand so that you can find posts and articles containing your mentions and identify advocates who already are in place.

The google alert page for identifying people who write about certain topics.

Mention

Mention allows you to type in your company’s name to discover mentions on different outlets such as YouTube, Twitter, and Facebook, just to name a few.

Blogger Outreach

Bloggers arguably are the strongest spoke in the wheel of influencers. One of the bonuses of targeting bloggers is they almost always are active across many social media platforms.

When locating influential bloggers for your brand, start by searching for blogs in your genre and find the niche(s) by reading through the posts to determine if they write about relevant post topics. After making a list of the contextually relevant bloggers, then it’s time to locate their SEO stats and social media information to pinpoint the ones that equal the best reach for your brand.

Outreach to bloggers as a way to find potential influencers.

Manually sorting through blogs to find all of the criteria that you outlined when you gave your influencer an image can take a long time. Luckily, there are a lot of really good blogger outreach tools out there to make this process easier. There is a tool to cover every part of the spectrum.

Influencer Marketplaces

Influencer marketplaces like AspireIQ and Famebit connect brands with influencers in their industry. They often help track the ROI of campaigns, manage payments, and track engagement metrics. They do, however, take a cut, so make sure it’s a good fit for your campaign before investing.

Examples of Influencer Marketing Matches

Callum Snape and Sun Peaks Resort

Macro influencer Callum Snape is one of Canada’s best-known wilderness and travel photographers. That made him a perfect partner for Sun Peaks Resort, an alpine ski resort in British Columbia. His incredible images and videos created hundreds of thousands of views and likes, driving massive awareness for the resort.

An example influencer marketing Instagram post from Callum Snape and Sun Peaks Resort.

Chrissy Teigen and BECCA Cosmetics

Launching a new product alongside a mega influencer can result in a huge boost in awareness. That was the case for BECCA Cosmetics which launched its new Be a Light palette with Chrissy Teigen. Her promo video garnered 2.7 million views, which has helped launch an incredibly profitable product line.

An example influencer marketing Instagram post from Chrissy Teigen.

Gymshark and Multiple Influencers

Gymshark has built a billion-dollar business on the back of influencers. The brand’s recent 66-day challenge is a great example of how you can raise brand awareness and engagement on a massive level by working with multiple influencers across several channels at once. By partnering with influencers like Melanie Walking and Laurie Elle, Gymshark garnered 241.3 million views on TikTok and 750,000 posts on Instagram.

An example Influencer marketing instagram post from Gymshark.

FAQs

What is an influencer?

An influencer is an individual who wields influence over an audience of people. In a marketing context, they have a large social media following and work with brands to promote products and services. 

What are the four types of influencers?

There are 4 types of influencers: nano-influencers, micro-influencers, macro-influencers, and mega-influencers.

How much does it cost to hire an influencer?

The cost can vary based on industry, the campaign, and the influencer’s reach. Smaller Instagram influencers make between $100 and $300 per post, large celebrities can make thousands or hundreds of thousands.

Where can I find the right influencer for my industry?

Consider using influencer engagement marketplaces or searching relevant hashtags and brands on your platform of choice.

How do I track ROI for influencer campaigns?

Pairing influencer campaigns with affiliate marketing is the easiest way to track ROI. By providing influencers with a unique link makes it simple to track sales and engagement.

How successful is influencer marketing?

Like any marketing campaign, it depends on your strategy and goals. However, 80 percent of marketers find influencer marketing is effective, and 89 percent say it is as effective or more effective than other channels.

Conclusion

Influencer marketing has evolved since it first became a digital marketing strategy, but the technique continues to be successful for many brands.

It’s easy to make mistakes with your first influencer marketing campaign. If you want help creating an influencer campaign for your company, let our agency know and we can help guide you through the process.

Where do you look for influencers for your brand? Cheers to a good discussion in the comments below!

Keyword Research: How to Do It, Tips, Tools & Examples

Keyword Research: How to Do It, Tips, Tools & Examples

68 percent of online activity begins with queries in search engines like Google or Bing.

That’s why keyword research should be the basis of any online marketing campaign.

The goal of keyword research is to find out what your target audience is searching for online and determine what it will take to actually rank in search engines for those keywords.

Without knowing what keywords you should be targeting, how will you effectively optimize your website, target phrases for link building, or know what content to develop for your audience?

In this first section, we’ll go through setting up a spreadsheet for your keyword research and discover the best keywords for both your main website’s search engine optimization and topics for content development.

In the next section, we’ll discuss what data will help you choose the best keywords to target.

The final section will be a compilation of the top posts on keyword research.

What Is Keyword Research?

Keyword research refers to the process of discovering what search terms your target audience is entering in search engines to find businesses and websites like yours and optimizing your content so you appear in the search engine results.

For example, my target audience for this blog is primarily marketers and small businesses looking for help with their SEO and digital marketing strategies. This means I want pages from my website to appear in the SERPs when my audience searches for terms related to SEO and digital marketing.

Let’s say someone in my target audience is searching for “what is SEO?” I want to make sure I have content on my website that comes up early in the results for that search term. Luckily, I do! Here are some of the top results for the phrase:

keyword research - seo search

Why Is Keyword Research Important?

If you want your audience to find your website–whether’s it to your blog, e-commerce website, or for local services like lawn care–you must develop a strategy to help them find you. That’s where keyword research comes in.

The top result in the Google search results for a given search query (aka “keyword”) gets the most traffic 49 percent of the time. The second results get the most traffic 22 percent of the time. By the time you get to the second page of Google, users click on each result less than one percent of the time.

In order to drive your audience to the website, you must identify the keywords they are searching for, and create content that matches their search intent.

How to Do Keyword Research

There are many methods and tools you can use for keyword research. We’ll outline some of those methods and tools below, so you can pick and choose what works best for you.

Prework: Spreadsheet Set Up

The first thing you will want to do is set up a spreadsheet to record your data.

I’ve set up a basic spreadsheet that you can access. This document has columns for data using all tools mentioned in the first two parts of this blog post.

You can add or delete columns as you wish in order to match your keyword research needs. The columns included are as follows.

  • Keyword
  • GAKT – Competition (Google Ads Keyword Planner)
  • GAKT – Global Monthly Searches (Google Ads Keyword Planner)
  • GAKT – Local Monthly Searches (Google Ads Keyword Planner)
  • GAKT – Approximate CPC (Google Ads Keyword Planner)
  • SEOmoz KA – Difficulty (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 1 (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 1 DA (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 1 RDLRD (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 2 (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 2 DA (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 2 RDLRD (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 3 (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 3 DA (Moz Keyword Explorer)
  • SEOmoz KA – Competitor 3 RDLRD (Moz Keyword Explorer)

In this section, we’ll cover filling up the columns with keyword and Google Ads Keyword Tool data.

In the following section, we’ll look at how to narrow down those keywords using the Moz Keyword Analysis tool (or some alternative methods if you are not a Pro member).

Saving the Google Docs Version

If you are signed into your Google account, simply use the File > Save option to save the spreadsheet to your documents and start filling it in with your information.

Downloading Excel and Open Office Versions

If you don’t have Google Docs, or would prefer to save it on your local machine, go to the Google Docs version and use the File > Download As to save it as your desired file type. I’d suggest Excel for best possible functionality.

Step 1: Keyword Discovery

The first phase of keyword research involves coming up with new keyword ideas.

Sometimes this is the most difficult part of the process as many people unfamiliar with keyword competition will select very broad target words such as pizza, hotel, or Los Angeles.

Others will pick obscure phrases that no one will likely search such as SEO/Link Building/Social Media (yes, I’ve seen people trying to similarly over-punctuated phrases).

So the first thing you will need to do is find suitable, related phrases for their business.

You can always start with some simple brainstorming. Look at the main topics on your website and jot down keywords associated with those topics.

I would suggest doing so in Microsoft Excel or another spreadsheet application.

Then, whenever you’re ready to expand on those ideas, continue to some great keyword tools.

Keyword Discovery Tools

The following are a great collection of free and premium tools that will help you discover new keywords related to your website or business.

Ubersuggest

Ubersuggest is great for helping you discover new keywords.

To get started, simply enter the keyword or phrase in the tool.

Let’s say we’re researching Social Media Marketing.

Input the phrase and click Search.

keyword research - ubersuggest

You’ll get a breakdown that looks like this:

keyword breakdown in ubersuggest for keyword research
  • Search volume – number of searches the keyword has during a month
  • SEO difficulty – estimated competition in organic search
  • Paid difficulty – estimated competition in paid search
  • Cost per click – average cost per click for a Google Ad

You’re also provided an overview of what it takes, on average, in terms of backlinks and domain score, to reach the first page of Google for the keyword. This is located above a chart displaying the keyword search volume, both for desktop and mobile, over the past 12 months.

You’ll also be able to scroll down and see different variations of your keyword phrase.

keywords ideas in ubersuggest for keyword research

This gives you a wider view of what you can strive to rank for.

For low budgets, you may want to optimize a low competition, low cost per click option that still gets good results. For example, “jobs with social media marketing” fits the mold.

Or, you can pick multiple and A/B test them for the best results.

However you use it, this is a great tool to start with.

Ubersuggest Search Suggestions

Once you have some basic ideas, you can expand upon them by using the five keyword idea variables in Ubersuggest:

  • Suggestions
  • Related
  • Questions
  • Prepositions
  • Comparisons

In the screenshot above, “suggestions” is highlighted by default. But if you’re searching for the largest list of keywords that contain your phrase, click “Related.”

"related" in ubersuggest for keyword research

Every keyword on the list now includes your seed keyword, “social media marketing.”

From there, you can experiment with the other search types. Here are some examples of the keyword phrases you’ll uncover for each one:

  • Questions
    • is social media marketing dead?
    • is social media marketing worth it?
    • is social media marketing effective?
  • Prepositions
    • guide to social media marketing
    • help with social media marketing
    • problems with social media marketing
  • Comparisons
    • social media marketing vs digital marketing
    • social media marketing vs traditional marketing
    • social media marketing and SEO

Alternative Search Suggestions

Looking for alternative suggested search boxes?

The following search engines have similar suggested search options that appear below the search box when you start typing in keywords.

Depending on your keyword, each search engine will offer different suggestions.

Most people stick with Google as it is the most-visited web platform in the world, but it still doesn’t hurt to get additional keyword ideas from elsewhere.

Google Ads Keyword Tool

The next tool up is the commonly referenced Google Ads Keyword Planner.

If you have a Google account and, better yet, an Ads account, I would suggest signing in to those once you arrive on the Google Ads Keyword Tool to get better results.

To give you an idea, I searched for social media when I was not logged into my account and received 100 keyword ideas.

I searched for it again when logged in and received more than 600.

add all keywords to google ads keyword tool for keyword research

My suggestion is if you are looking for keywords just for your static website and not interested in the cost per click pricing (CPC), go with the results without logging into Google Ads.

If you are interested in the CPC pricing and also getting keyword ideas to help with content development, go with the results while logged into Google Ads.

Here is what each of the columns displayed in the Google Ads Keyword Tool will tell you about each of the keyword ideas displayed.

  • Competition – “The Competition column gives you a sense of how many advertisers are bidding for a particular keyword. This data can help you determine how competitive the ad placement is.”
  • Global Monthly Searches – “The approximate 12-month average of user queries for the keyword on Google search.”
  • Local Monthly Searches – “If you specified a country or language for your search, this is the approximate 12-month average number of user queries for the keyword for those countries and languages.”
  • Approximate CPC – “This is the approximate cost-per-click you might pay if you were to bid on the keyword. The CPC is averaged over all the ad positions.”

You can learn more about the search traffic statistics shown in this tool in Google Ads Help.

If you want a simple method to see a broader or narrower range of keywords, you can select this option in the filters on the left side of your screen.

keyword options

You can also select specific Match Types by clicking the “Modify search” tab and scrolling down to the “Plan your budget and get forecasts” option.

using google ads for keyword research - budget and forecasts

Inputting your search term with the added punctuation will change the traffic volume for Global and Local Monthly Searches based on the approximation of traffic that a keyword gets on Google.

  • Broad – The sum of the search volumes for the keyword idea, related grammatical forms, synonyms, and related words. If you were doing PPC and targeted the broad match for social media, ads would show with any searches including social or media. Organic results would include the same.
  • [Exact] The search volume for that keyword idea. If you were doing PPC and targeted the exact match for social media, ads would only show if someone typed in social media but not any other variation of that phrase.
  • “Phrase” – The sum of the search volumes for all terms that include that whole phrase. If you were doing PPC and targeted the phrase match for pizza dough, ads would show for anyone who typed in social media, with or without additional keywords such as social media marketing or about social media. Organic results would include only results including the exact phrase social media.

You can learn more about match types (and some additional ones not on this list) in Ads Help.

You can also see the difference in data based on the three match types using the phrase social media in order of broad, “phrase,” and [exact].

social media keyword planner for keyword research

And if you were to use these match types in a search, you would get 419 million results for a broad match search for social media and only 304 million results for a phrase match search for “social media.”

Going back to the generic term social media, you might want to remove certain words from the keyword ideas.

For example, you may not want to target anything about social media jobs, so you could add the word job under the Negative Keywords tab on the left side of the screen.

Now, you’ll need to export your data.

To do so, simply use the Download button under the Review Plan tab and export to your preferred format.

download your plan in google ads for keyword research

You can then copy the data from the exported spreadsheet to your keyword research spreadsheet.

You can also get this data for the keyword ideas you generated using SEMrush and suggested search by copying and pasting those keywords into the Word or phrase box and checking the box to only show ideas closely related to my search terms.

Then export the data for those keywords and phrases by checking the boxes next to them under the Search Terms section.

At this point, you probably have a lot of great keyword ideas.

In the next section, I will cover how to use the Moz Keyword Analysis Tool (or an alternative method to get the same information if you are not a Pro member) to get additional data and then narrow down your keywords to the ones that you should most likely focus upon for your online marketing strategy.

Step 2 – Analyzing and Choosing the Best Keywords

Now that you have a base spreadsheet to use for keyword data entry, let’s look at what’s next.

I want to show you some ways to get even more data about each keyword and further narrow down your results.

Please note that this data will take a bit of time to compile, so you might want to run through the keyword list and remove any obvious ones that you don’t want.

I usually go with no more than 100 keywords for this part of the process.

Keyword Analysis with Ubersuggest

Ubersuggest is a great tool for analyzing which keywords to use and what websites to examine for ideas.

For example, when we search for social media marketing in Ubersuggest, you can see a list of “content ideas”:

ubersuggest content ideas for keyword research

As you can see, a list of pages that rank for the keyword “social media marketing” appears. You can also see how many visits the page gets from the keyword, how many backlinks the page has, and how many shares it has on Facebook, Pinterest, and Reddit.

You can poke around the most successful websites and use that as a jumping-off point for what to include on your own page to rank for the keyword.

Keyword Analysis with Moz

You can get other important data to help you narrow down your target keywords with Moz.

If you have a Pro membership with Moz (you can always get a 30-day free trial if you have just one keyword research project to do), then you have access to a very nice little tool called Keyword Difficulty & SERP Analysis.

This tool will show you the percentage of difficulty for each keyword, giving you an idea of how hard it will be to rank highly for it.

You will also see the top ten sites ranked for each keyword, each listed with its domain authority and the number of root domains linking to it.

The latter is really the information that will help you decide which keywords to target.

You can put in five words at a time, and you can now pick between keyword, root domain, subdomain, or page.

moz keyword explorer

Using our keyword phrase “social media management,” you can see the results of the difficulty assessment, search volume, organic click-through rates, and the balance of ranking ease and end results (Priority).

social media management keyword overview

While this information is helpful, it’s not really anything we don’t already know. We’ve already decided we like this keyword phrase.

If anything, this is just a double-check that confirms the basics you found in the Ads Keyword Tool.

Below this information, you’ll find more keyword suggestions and a SERP analysis of the keyword.

The suggestions are fine for more brainstorming, but we’ll come back to the SERP analysis. That’s the real goldmine.

keyword research serp analysis

You can also find a short list of mentions for your keyword at the bottom of the page.

This is useful in letting you know who is using the keyword and how recently they created content with it.

moz mentions for keyword research

While this information is nice, the real competitor information can be seen when you click on the SERP full analysis for each keyword, such as these results for a social media company.

I like to open them in new tabs for convenience.

moz data

This is the part where you can learn a few things.

First off, you can see who you will be trying to beat.

If your website comes up in this list of the top ten, then congratulations – you’re on the first page for a keyword phrase with a highly competitive keyword difficulty of 61%.

If you’re not in these results, you can compare your own website’s domain authority and linking root domains to the stats of the sites ranking in the top ten.

Domain authority is a score from 1 to 100. The higher a website’s domain authority, the more likely it is to rank for the keywords it is optimized for.

The linking root domains is the number of unique domains linking to a website.

You can see that the site with the highest authority and linking root domains doesn’t necessarily win the top spot.

But if you want to make #1, your site may need a domain authority of 28 or higher and hundreds of linking root domains to beat the competition.

Another thing you can learn from this is whether a keyword is drawing commercial or informational results.

This means that you will learn whether your keyword is being searched for commercial purposes (meaning that someone wants to find a product or service) or whether it is being searched for informational purposes (meaning that people are looking for information, not a product or service).

For social media company, the results include seven actual social media consulting companies and agencies.

lyfe marketing moz data for keyword research

Comparatively, if I do a full analysis of the keyword phrase “what is social media” you will see that the first page of results is purely informational. All of the results are from highly authoritative domains.

11 organic results

So if you are a social media company, you will probably want to target the phrase social media companies for your main business homepage.

You will also want to create some content based around the phrase what is social media and place it on highly authoritative domains such as YouTube and SlideShare to see if you can get it into the rankings for a phrase searched potentially by a million people monthly.

Alternative to the Moz Tool

If you’re not interested in a premium tool, then you can simply look up each keyword and look at websites ranking on the first page of the results.

If you’re interested in the domain authority stats, you can get some using another Moz tool called Open Site Explorer. You’ll get a limited amount of stats for free accounts though.

Or, you can use the free version of the SEOmoz toolbar – just use that and compare it to your own website’s domain authority.

At least with this information, you can still determine the commercial vs. informational usage of a keyword plus some basic stats to compare against your own website.

Step 3: Putting It Together in the Spreadsheet

The final part of the process is taking the spreadsheet and interpreting the data.

I like to use the Conditional Formatting in Excel to highlight cells a certain color based on the numerical value in the cell.

You simply highlight the cell range you want to compare, then go to Conditional Formatting > New Rule.

KISSmetrics Keyword Research

Select the 3-Color Scale Format Style, and change the Lowest Value / Highest Value color when applicable.

Certain fields in your spreadsheet will need to display the fact that a higher number is good whereas a lower number is bad.

For those fields (global & local monthly searches), you will want to leave the color settings as default, as shown below.

Keyword Research in MS Excel

Other fields in your spreadsheet will need to display the fact that a higher number is bad whereas a lower number is good.

For those fields (GAKT – Competition, GAKT – Approximate CPC, SEOmoz KA – Difficulty, SEOmoz KA – Competitor DA, SEOmoz KA – Competitor RDLRD), you will want to change the lowest value color setting to green and the highest value color setting to red, as shown below.

keyword research excel conditional formatting

Once you’re finished, you can highlight the top row and add a filter by applying the Sort & Filter > Filter option.

I like to start with selecting the filter for the SEOmoz KA – Difficulty column and sorting it from smallest to largest.

This way you get the following (click on the image below to see a larger view):

keyword research spreadsheet results

As you can imagine, having the highlighting and sorting options would be very valuable when looking at a spreadsheet with up to 100 keywords.

You could quickly see which keywords have the most searches and least competition or the least competition but most searches.

You could then move over and look at the actual competition for each keyword if you were shooting for #1 rankings.

Step 4: Making the Final Keyword Choices

My suggestion when making the final choice of keywords is as follows:

  • If your website is commercial (offering products or services), go with keywords that seem to have the most commercial intent based on the current ranking websites. If your website is informational (blogs come to mind), go with keywords that have the most informational intent.
  • Look for a “sweet spot” of high search volume in conjunction with low-difficulty/competition.
  • Look at keywords with high search volume with top competitors that have lower domain authority and backlinks.
  • If your website is already ranking on the first page, but not in the top 5 spots (or beneath other search result areas such as images, local results, etc.) and the keyword has good search volume, focus on getting those keywords and phrases to move up.

Sometimes, it’s not the actual decision that is the most difficult – it is actually compiling the data that takes the most time! Also, don’t forget to take the keywords that are more informational and use them for content topic ideas!

This concludes our method of discovering keyword ideas, analyzing them, and then choosing the best for your website.

We have noticed that there are many various ways to perform keyword research, and you have to try out different analysis methods to see which ones speak to you the best when deciding on keywords.

Keyword Research Resources

Keyword Research Frequently Asked Questions

How do I know what keywords to target for my website?

Think about the topics related to your industry or business that your audience is likely to search on the Internet. Use a tool like Ubersuggest to find and select the best keywords for those topics.

Are there free keyword research tools?

Tools like Ubersuggest and Moz have free versions of keyword tools you can use, though you will unlock additional data and features when you select a paid version.

Should you do keyword research for paid campaigns?

You should do keyword research for your organic and your paid marketing.

How does keyword research relate to SEO?

SEO is the process of optimizing your website to rank in the search results for specific terms related to your business.

{
“@context”: “https://schema.org”,
“@type”: “FAQPage”,
“mainEntity”: [
{
“@type”: “Question”,
“name”: “How do I know what keywords to target for my website?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Think about the topics related to your industry or business that your audience is likely to search on the Internet. Use a tool like Ubersuggest to find and select the best keywords for those topics.


}
}
, {
“@type”: “Question”,
“name”: “Are there free keyword research tools?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Tools like Ubersuggest and Moz have free versions of keyword tools you can use, though you will unlock additional data and features when you select a paid version.


}
}
, {
“@type”: “Question”,
“name”: “Should you do keyword research for paid campaigns?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

You should do keyword research for your organic and your paid marketing.


}
}
, {
“@type”: “Question”,
“name”: “How does keyword research relate to SEO?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

SEO is the process of optimizing your website to rank in the search results for specific terms related to your business.


}
}
]
}

Conclusion: Keyword Research

Completing thorough keyword research is crucial if you want to drive traffic to your website.

There are many keyword research methods to try in addition to those I outlined in this post. As you get more experienced with keyword research, you may want to try out some additional methods.

There are also a plethora of keyword research tools at your disposal. My favorite (biased though I may be) is Ubersuggest. Our team is continually rolling out new features to provide you with better data that other tools don’t provide.

If you don’t want to do your own keyword research, SEO, or digital marketing, you can reach out to my agency for help.

What is your favorite method of keyword research?

What are your favorite keyword research tools?

8 Brilliant Content Marketing Examples to Take Your Company Out of the Unknown

If you want to grow your brand, you need a content marketing plan. Why?

Seventy-eight percent of companies that produce effective content have a documented marketing strategy.

That said, there’s no use in creating content if it won’t help you achieve your marketing goals. Instead, you need to know how to recognize great content.

To help ensure your brand doesn’t fade into the background, let me walk you through eight great content marketing examples you can learn from.

What Is Content Marketing?

Content marketing is content created and shared for a specific commercial purpose, such as gaining website traffic, increasing brand awareness, or influencing people to buy your products.

A recent survey taken by professional content marketers found the following:

  • 88 percent of content marketers say content marketing is effective for branding.
  • 88 percent of marketers say content marketing is effective at building brand trust.
  • 80 percent said content marketing works to educate audiences.
  • 72 percent said content marketing is effective for lead generation.

The survey respondents said other effective uses of content marketing are driving audiences to events, building loyalty with existing customers, supporting the launch of a new product, and building subscriber lists.

“Content” has a wide definition, including podcasts, eBooks, infographics, and blog articles. Essentially, if it’s a form of media designed to acquire and influence an audience.

How do you know what makes “great” content? One of the best ways to learn content marketing is by looking at real content marketing strategy examples.

My step-by-step guide breaks down content marketing in detail.

8 Content Marketing Examples

While these content marketing examples are all unique, they have something in common: a clear purpose.

Bear that in mind as you read through these examples and you’ll better appreciate how to create successful content.

Without further ado, here’s a look at some amazing content marketing strategy examples.

1. MoonPie: Brand Voice

Content marketing is all about standing out from the crowd. One way to do this is by developing a memorable brand voice.

Why does voice matter?

According to Sprout Social’s research, 33 percent of customers say a distinct personality helps a company stand out on social media, and 46 percent appreciate brands who engage their audiences, so developing your voice is worth a shot.

MoonPie’s Twitter feed is a great example of a content marketing strategy. Not only does every Tweet have a clear purpose, but the brand uses a consistently fun tone to encourage engagement:

Content Marketing Examples  - MoonPie

Here’s another example. Rather than just posting a product link, the social media manager appeals to followers with a quirky tone:

Content Marketing Examples  - MoonPie on Twitter

What’s the lesson here? Refine your brand voice. Here’s how.

  • Revisit your company’s mission. Your voice should align with your company’s values, so make sure you’re clear on what your business stands for.
  • Research your target demographic. What is your audience looking for? What do they care about? Use your answers to refine your voice.
  • Take a look at your most successful content. Figure out what works and replicate this. For example, if your most successful content focuses on, say, your company’s eco-friendliness, create more content emphasizing this value.

2. Gymshark: Video Ad Campaign

Another way to stand out from your competitors is by making video content: 81 percent of marketers believe videos help them increase sales. Let’s break down a great content marketing example from Gymshark.

Gymshark wanted to promote a key message: fitness unites everyone. To do so, they ran the “United We Sweat” campaign, promoting inclusivity, diversity, and overcoming obstacles. They also designed promotional images to accompany the campaign:

Content Marketing Examples  - Gymshark

The content works because it showcases the brand’s core message: uniting people through fitness. The slogan “United We Sweat” is simple and memorable, too, which helps.

How do you learn from this example? First, think about what makes your brand special. Revisit your mission statement and target market if you need a refresher.

Then, consider your campaign goals. Gymshark wanted to move away from its association with super-fit athletes and instead show why it’s a universal fitness brand. Placing “united” and “sweat” together makes sense.

Finally, keep it simple. When it comes to slogans and taglines, less is usually more.

Need some more inspiration? I walk you through how to write business slogans elsewhere.

3. Nadaré Co: Viral Content

Viral content instantly boosts your visibility, spreads your brand message, and generates more traffic, so it’s a worthwhile goal.

Let me use content marketing examples from Nadaré Co, a jewelry company, as an example of a successful content marketing strategy in action.

Nadaré Co’s founder began posting TikTok marketing content to promote the brand’s unique waterproof jewelry. She now has over 91,000 followers, over 1.3 million TikTok “likes,” and videos watched by thousands of people daily!

The secret to achieving this example of a content marketing strategy?

Post useful, highly targeted videos designed to entertain viewers, answer questions, and solve problems. For example, here’s a video on how to find your ring size, so customers know exactly which ring size will fit them before they order:

There’s also a video advertising the jewelry’s waterproof features and worldwide shipping:

Content Marketing Examples - Nadare Co Advertises on TikTok

Here’s what we can take away from this content marketing strategy example.

  • Keep your videos short and engaging.
  • Highlight what makes your brand special in every video.
  • Use relevant hashtags to improve your content’s visibility and reach.

4. Ridester: Long-form Content

To educate your audience, you need long-form posts in your content marketing strategy.

Research shows that in-depth posts typically outrank shorter, less comprehensive blogs, and the average first-page search result on Google has over 1,400 words.

In other words, long-form content is worth your time and Ridester has some great content marketing examples.

After losing a significant amount of traffic, Ridester prioritized writing long-form content to answer the questions readers care about.

In one blog post, for example, Ridester sets out actionable steps for making more money as an Uber Eats driver. There’s no fluff; it’s comprehensive but concise:

Content Marketing Examples - Ridester

After revamping its long-form content, Ridester saw a 487 percent organic traffic increase and improved its search rankings for 16 search phrases. Cool, right? Here’s how you can emulate this success.

  • First, use search tools like Quora and Reddit to discover what matters to your audience and what questions they’re asking.
  • Next, try out Ubersuggest to find the right keywords to target in your content.
  • Do some competitor research. Where are the content gaps? What questions have they failed to answer? Use the answers to these questions to complete your research.

5. Cricut: Influencer Marketing

Depending on your audience, influencer marketing is a highly effective strategy. Cricut, a DIY crafts supplier, illustrates why.

Cricut teamed up with “New Girl” actress Zooey Deschanel to promote its products. Deschanel, a real-life crafts enthusiast, brings authenticity and fun to Cricut’s content:

Content Marketing Examples - Circut

As we saw with Nadaré Co, videos are a great way to bring your product to life and build audience trust in your brand. Now, here are some tips for using influencers effectively in any content marketing strategy.

  • Define what you need help with and determine how an influencer can help you achieve it.
  • Make sure your influencer aligns with your brand. For example, Deschanel works great for Cricut because she’s a real-life crafts enthusiast.
  • To maximize engagement, choose campaign-specific hashtags for the influencer to use to promote your products.

You can find influencers through social media keyword searches and influencer marketplaces.

6. Storiarts: User-generated Content

User-generated content (UGC) is proof your products work. You’re not paying a marketing team to write ads or promote an item. Instead, you’re letting your products speak for themselves through satisfied customers. That’s why consumers are 2.4 times more likely to say UGC is more authentic than branded content.

Storiarts does this well. Storiarts turned to Instagram with two goals in mind:

  1. Driving sales of its literary-themed products.
  2. Highlighting the brand’s commitment to ending illiteracy.

Users can post pictures of themselves enjoying Storiarts products on a dedicated hashtag, #committolit:

Content Marketing Examples - Storiarts

How did this campaign work out for Storiarts?

They’ve grown from an obscure Etsy store, into a recognizable brand with over 82,000 followers and counting.

Want to best take advantage of UGC? Here’s how.

  • Create a dedicated hashtag on social media. Keep it short and memorable.
  • Engage with customers who post on the hashtag to encourage participation.
  • Choose a campaign that promotes your brand’s mission to boost your company’s profile.

Got a goal like ending illiteracy? Tell the world about it!

7. Fire & Ice: Product Videos

Want to showcase what’s so great about your products? Successful content marketing examples often come down to high-quality product videos.

When you create videos as a content marketing strategy, you aren’t alone. In fact, 69 percent of marketers increased their video budget for 2022 per the results of a recent Content Marketing Institute survey.

Videos show your products in action and, ideally, they should answer questions your target audience might have about your services.

Fire & Ice made a video explaining how their air conditioner repair service works.

In just a few minutes, the video sets out what customers can expect from their service and how much it costs. Most importantly, it includes a clear CTA (how customers can book an appointment.)

Content Marketing Examples - Fire and Ice

Here are some actionable takeaways from this example of a content marketing strategy:

  • Do some market research to learn what your customers want.
  • Consider repurposing existing content into video form.
  • Break your videos into sections so viewers can jump to the most relevant part for their query.
  • Always end with a clear CTA and include your contact details somewhere obvious.

8. Vienna Beef: Web Content

For our last content marketing strategy example, we’re talking about first impressions.

Why? Because first impressions matter.

In fact, 94 percent of consumers decide whether to browse a website based on its look and feel. In other words, when prospects land on your website, you want to set the right impression.

Vienna Beef, a Chicago-style hot dog manufacturer, knows this. After partnering with a digital marketing agency for a website redesign, they:

  • tripled their website traffic
  • reduced shopping cart abandonments
  • increased sales

Here’s the homepage. It’s optimized for sales without being pushy. It’s also vibrant and engaging, with clear links to product pages:

Content Marketing Examples - Vienna Beef

Scroll down and you’ll find links to hot dog stands and local stockists:

Content Marketing Examples - Vienna Beef Store Locator

It’s easy to overlook website design when you think of content marketing, but actually, web copy and design are among your most important content.

My suggestion? Set clear goals. Vienna Beef knew exactly what they wanted from their redesign which is how they achieved it so successfully.

Then, hire a website designer. Effective website design is an art, and if you’re serious about content marketing and conversion, it’s worth the investment.

Finally, run some A/B testing to check which design elements work best. You might find my A/B testing guide helpful.

Content Marketing Examples: Frequently Asked Questions

What is content marketing?

Content marketing involves creating useful and engaging content across all mediums to organically grow your business, boost your visibility, and increase sales.

How can you recognize a good example of content marketing?

Whether it’s an informative blog post or an eye-catching graphic, all good content serves a purpose. It tells a story and reinforces a company’s brand identity. Great content marketing allows a brand to connect with its audience, so look for authenticity, professionalism, and strong messaging with a clear CTA or desired result.

How can you recognize an example of poor content marketing?

Again, it’s fairly easy to spot. Simply look for muddled messaging, unnatural or “keyword stuffed” writing, and content that lacks any clear CTA or purpose. Poorly-timed marketing campaigns which are insensitive to current news always fall short, too.

How can I best learn from examples of content marketing strategies I come across?

Be intuitive. Explore what you think works (or doesn’t work) and why. If you’re impressed by a content marketing example, consider how you can apply the principles such as engaging visual elements and strong brand messaging to your marketing efforts.

{
“@context”: “https://schema.org”,
“@type”: “FAQPage”,
“mainEntity”: [
{
“@type”: “Question”,
“name”: “What is content marketing?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Content marketing involves creating useful and engaging content across all mediums to organically grow your business, boost your visibility, and increase sales.


}
}
, {
“@type”: “Question”,
“name”: “How can you recognize a good example of content marketing?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Whether it’s an informative blog post or an eye-catching graphic, all good content serves a purpose. It tells a story and reinforces a company’s brand identity. Great content marketing allows a brand to connect with its audience, so look for authenticity, professionalism, and strong messaging with a clear CTA or desired result.


}
}
, {
“@type”: “Question”,
“name”: “How can you recognize an example of poor content marketing?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Again, it’s fairly easy to spot. Simply look for muddled messaging, unnatural or “keyword stuffed” writing, and content that lacks any clear CTA or purpose. Poorly-timed marketing campaigns which are insensitive to current news always fall short, too.


}
}
, {
“@type”: “Question”,
“name”: “How can I best learn from examples of content marketing strategies I come across?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Be intuitive. Explore what you think works (or doesn’t work) and why. If you’re impressed by a content marketing example, consider how you can apply the principles such as engaging visual elements and strong brand messaging to your marketing efforts.


}
}
]
}

Conclusion: Content Marketing Examples

If you’re serious about growing your business and getting some brand exposure, then you need a content marketing strategy.

Research successful examples, take what works, and identify how you can implement those techniques in your content.

Don’t forget to track your key metrics, too, so you can see what’s working…and fix what’s not.

Struggling to produce the right content for your goals? Check out my consulting services and discover how I can steer you in the right direction.

Have you found any other great content marketing examples? What did you learn from them?

Marketing Automation: What is it, Examples & Tools [2022]

guide to marketing automation 2021

Marketing is important to your business.

Just call me Captain Obvious.

However, as customers evolve, so does the unpredictable marketing landscape.

This means you’re likely spending more and more time trying to keep up with the latest marketing tips and trends.

That’s wasting your precious time that you could use for other tasks.

What if there was a way to simplify? Or even automate those tasks altogether?

No, I’m not just talking about emails.

Keeping up with what you should be measuring or targeting can be exhausting, difficult, and time-consuming.

But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue.

Luckily for you, I’ve compiled a list of the best marketing automation tools with countless features and automated workflows that will make marketing less of a headache.

Here are 20+ tools (in no particular order) that you should try out if you’re looking for new, easy ways to streamline marketing functions.

What is Marketing Automation?

Marketing automation is the act of using software and technology to create and implement applications to automate repetitive tasks, such as (yes) email marketing, ad campaigns, tracking, and much more.

For example, brands could create an automatic lead generation funnel that gathers an email address, sends a recorded demo, then invites the prospect to schedule a live demo.

Marketing automation is not a nice-to-have strategy you can ignore — the industry is expected to be worth more than 25 billion dollars by 2023.

If you want to compete, you need to be using marketing automation.

The good news? Using marketing automation can save you time, money, and improve your marketing efficiency. Here are a few ways to add it to your strategy.

1. Let Constant Contact Deliver Powerful Emails Simply and Easily

Constant Contact is an extremely useful email marketing automation tool that has powerful automation capabilities to take your marketing beyond just the basics.

marketing automation guide constant contact

Its autoresponder is wonderfully adaptable. You can build welcome sequences, drip campaigns, and any other sort of automated email campaign with fine-tuned customization.

That applies to everything: timing, volume, subject matter, targeting, triggering, and even the content in your emails.

Plus, Constant Contact allows you to quickly embed custom forms on your landing pages. So, you not only get names and email addresses, but any other information you want to ask for.

Thus, you can send one welcome sequence to new senior VP-level subscribers, another one for sales folks, another one for regular Joes, and on and on. And that’s just on the basis of job title. You could thin slice on anything from where they live to their favorite kind of beer.

Make it as granular and intricate as you’d like. Set long-tail, automated campaigns for each track and let Constant Contact do the hard work for you over weeks or months. All you have to do is look at the reports and keep a finger on the pulse.

You’ll need Constant Contact’s Plus plan to really reap the benefits of the platform’s email automation. That starts at $45/month for up to 500 contacts in your list, scaling upward at increments of $25-$30 for each additional 2,500 contacts you need to accommodate.

2. Gain Opportunities on Abandoned Carts and After Purchase with Sendinblue

Marketing automation is a massive tool for ecommerce. With Sendinblue, you can close the gaps that allow sales opportunities to slip through your grasp.

And it’s a piece of cake to set up. Sendinblue comes with powerful automation capabilities out of the box. You can build your own automation workflows, but the platform comes with eight helpful, prebuilt options for ecommerce.

The two I love best are triggered by either a completed purchase on your web store or an abandoned cart.

In either case, Sendinblue sets up the first and last actions in a three-step automation: the trigger event (either completed checkout or a visitor leaves with items in their cart) and the action (send them a message).

You’ll determine the delay between the trigger event and when you want the email to be sent out and build out the message in those follow-up emails. The latter can entail offering a promo code to complete their purchase or for their next one, personalized reminders about the product they’re interested in, or a satisfaction survey, to name a few examples.

In minutes, you can have automations set up to generate sales from situations you may not have been able to capitalize on before.

Sendinblue offers automations on every plan, including their free forever package, but the tiers below Premium will limit you to targeting up to 2,000 contacts.

Try out Sendinblue’s free plan and see how easy it is to gain ecommerce opportunities through automation.

3. Automatically Engage and Grow Your Following on Instagram with MobileMonkey

MobileMonkey is a powerful Instagram automation tool that lets you automate everything from replying to comments, stories, and even direct messaging.

This is a huge advantage for busy marketers looking to get back more time in their day through automation.

And don’t forget the power of automation to grow your audience, your brand affinity, and your conversions from hot engagement channels like Instagram.

MobileMonkey Instagram marketing tools let you automate:

  • Replies to DMs
  • DM replies to Story Mentions
  • DM replies to post comments

And if you really want to juice the Instagram marketing funnel, set up drip campaigns to send timed follow-up messages to anyone who starts a messaging convo with you.

The Instagram follow-ups feature, which is included in InstaChamp as well as the multi-channel MobileMonkey messaging automation suite (along with messaging tools for Facebook Messenger, SMS, and web chat) is a convenient way to send offers and promotions to anyone who DMs your Instagram.

Best of all, these Instagram DM automations are 100% Instagram-approved because MobileMonkey is one of the only official partners for Facebook and Instagram marketing automation.

4. Generate Leads, Close Seals, and Manage Your Pipeline on Auto-Pilot With HubSpot

marketing automation hubspot

HubSpot is an inbound marketing tool with the goal of turning outbound leads into inbound ones.

It’s perfect for content marketing.

Their Starter package is $45 a month for all the free tools plus simple automation, conversation routing, task queues, and email support.

Their Professional Plan starts at $450 per month, which provides everything in the Starter package, plus marketing automation, goal-based nurturing, and custom workflows.

You also get Salesforce integration, smart content, attribution reporting, user roles, A/B testing for CTAs, and A/B testing for emails.

Enterprise pricing is $1,200 and includes revenue reporting, custom-event reporting, custom-event automation triggers, predictive-lead scoring, contacts and company reporting, and event-based segmentation are included.

5. Use Customer.io to Automate Timely Emails

Customer.io lets you send targeted messages to your customers that you can craft based on how they interact with your business.

marketing automation guide customer.io graph

The best part about this tool is that it integrates with your mobile app or website so you can see data in real-time and triggers actions by adding in predefined rules.

Basically, it makes personalized messages simple.

Other features include A/B testing, conversion tracking, customer profiles, and in-context conversations.

Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support.

6. Supercharge Your Marketing Analytics Automatically With Pardot

marketing automation perdot

Pardot, a Salesforce company, is a marketing automation suite perfect for boosting your revenue.

Amp up your engagement with CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting.

This tool is perfect for helping sales teams shorten sales cycles.

Their Growth plan pricing is $1,250 per month, and features include email marketing, in-depth prospect tracking, lead nurturing, and lead scoring and grading.

You also get ROI reporting, forms and landing pages, and standard CRM integration.

Their Plus plan is $2,500 per month and includes all standard features plus advanced email analytics, email-rendering preview, and spam analysis.

Email and landing page A/B testing, advanced dynamic content, and Google AdWords integration are all included.

You also get API access, multiple scoring categories, an integrated marketing calendar, and social profiles.

Advanced pricing is $4,000 per month and includes pro features as well as customer-user roles, custom-object integration, and API access for up to 100,000 calls per day.

It also includes a dedicated IP address and phone support.

7. Use AdRoll to Automate Ad Campaigns

automation guide adroll

AdRoll is helpful for retargeting customers through re-engagement on Facebook, Twitter, and the web.

With cross-device and cross-platform retargeting capabilities as well as flexible segmentation, you can provide customized experiences that dramatically improve marketing efficiency.

Key features include retargeting across devices and platforms, dynamic LiquidAds, flexible segmentation, transparent analytics, and expert optimization and conversion reporting.

AdRoll offers a free plan with limited features, or you can get their Growth plan for $19 a month.

9. Automatically Nurture Leads With Marketo

Marketing automation guide marketo

This marketing software lets you drive revenue with lead management, mobile marketing, and more.

Marketo, an Adobe company, is a cloud-based tool for companies large and small that not only helps build customer relationships but helps you sustain them.

There are no set-up fees, and the tool comes with a free trial, so you don’t have to commit until you’re sure it’s right for you.

Their first product was “Lead Management” in 2006, but the company has grown tremendously since then and now offers a larger variety of features.

9. Automate Inbound Call Analytics with Dialog Tech (Invoca)

marketing automation guide dialog tech

Dialog Tech (now called Invoca) is great for voice-based marketing automation so you can boost ROI with call automation and analytics.

You can optimize voice interactions with Dialog Tech’s tools by measuring your success and adjusting accordingly.

Features include keyword call-tracking, phone surveys, caller-profile data, reverse lookup, conversation analytics, in-call scoring, geolocation routing, voice broadcasts, SMS, and more.

Keyword call tracking is a game-changer for voice interactions.

Otherwise, you really have no way of tracking that kind of data over the phone yourself unless you’re manually recording calls and playing them back later.

Even then, you’d have to manually track how those customers reacted after hearing certain keywords.

Unfortunately, they don’t publish their pricing. So you’ll have to get in touch with them to get a quote.

10. Deliver Personalized Campaigns Across Multiple Channels With Oracle Eloqua

marketing automation guide oracle example

Oracle’s B2B cross-channel marketing solution Oracle Eloqua lets marketers plan automated campaigns while simultaneously personalizing them.

The company was launched in 1999 with the goal of boosting lead generation.

Now, the tool has grown into an effective personalization device across various channels like email, video, and mobile.

Oracle Eloqua will give you all of the lead-management tools you need and segment your audience in specific ways to get them to buy.

Plus, you can track reports and insights into a buyer’s journey with just a few clicks.

They no longer list their pricing online, but previous plans started around $2,000 a month.

11. Track Marketing Interactions Across All Channels With Bizible

marketing automation guide bizable example

Bizible closes the gap between sales and marketing.

You can maximize AdWords ROI and use multichannel tracking to get a full picture of both sales and marketing metrics.

Big features include keyword-level metrics for AdWords as well as metrics for campaigns and ad content, UTM parameters, detailed lead history, custom reports, and integrations.

Bizable was purchased by Adobe, and now exists as a product under Marketo. You’ll need to reach out for a quote and more information.

12. Let Act-On Seamlessly Nurture Inbound and Outbound Leads

marketing automation act-on

Act-On’s cloud-based platform lets you connect inbound and outbound leads to manage your nurturing programs. There are tons of other helpful features too, like landing page design.

With this tool, you can take your revenue to the next level.

The company was founded in 2008 and first sold software through Cisco exclusively.

The professional package starts out at $900 per month for 2,500 active contacts, 3 marketing users, and 50 users in sales. You’ll get 30,000 API calls-per-day.

Enterprise pricing is $2,000 per month for 2,500 active contacts, 6 marketing users, and 100 sales users. You’ll also get 30,000 API calls-per-day with this feature.

13. Automate the Customer Journey With LeadSquared

pasted image 0 1071

LeadSquared, founded in 2012, helps small and medium companies align their marketing and sales efforts.

Capture leads from inbound email, online campaigns, phone calls, your website, chat, and more with this tool.

LeadSquared offers a free trial, and pricing for automation plans starts out at $400 for the basic package (10,000 contacts).

The cost is $1200 for the standard one (20,000 contacts) and $2500 for the enterprise package (200,000 contacts).

14. Get CRM, Sales, and Marketing Tools Automated Together with Keap

marketing automation guide keap

Keap (formerly Infusion Soft) is for you if you want to get organized, increase sales, and save time.

Don’t we all?

If you’re a small business owner or blogger, this tool is perfect for you.

Keap makes it simple to create a new sales or marketing strategy and execute it so that you can capture and close sales more quickly.

Save time by automating repetitive tasks like follow-ups, billing, contact management, and payments.

Pricing starts at $79 for Lite plan, $159 for their Pro plan, and $199 for their Max plan. Each package covers 500 contacts, with additional costs for additional contacts or users.

15. Grow, Engage, and Acquire Customers with Genoo‘s WPMktgEngine

marketing automation guide kpmktg engine

WPMktgEngine is a WordPress plugin designed to help small businesses implement marketing automation.

Capture lead forms, profile customers, and create new landing pages to drive results fast.

Key features include a centralized lead database with unlimited leads, landing page design, CMS, lead activity tracking, SEO analysis, and more.

Their Conversion Pro package starts at $166 per month for up to 15,000 leads. The Engage Pro package starts at $83/month for 5,00 leads, and their Inbound Pro packages starts at $44 per month for up to 2,500 leads

16. Attract, Capture, and Streamline Leads With Sugar Market

marketing automatoin guide salesfusion

Salesfusion (now called Sugar Market) is another tool that helps B2B companies link sales and marketing more closely together.

The truth is, 70 percent of the buying cycle is complete before the customer ever contacts sales.

Sugar Market helps businesses build revenue funnels by creating custom digital conversations that marketing and sales representatives can use to convert customers.

The tools help your team say the right thing to the right leads at the right time and includes all the CRM features you could ever need.

Pricing depends on the number of contacts you want but begins at $1,000 per month for 10,000 contacts.

17. Segment and Automate Customer Experiences Using iContact

icontact marketing automation tool

iContact provides marketing-automation software, email marketing services, and more so that your team can drive successful results every time.

Integrate landing pages, email marketing, social media management, and analytics together to outsmart your competition and reach more contacts.

Plus, you’ll have access to strategic advisors who can help you “optimize your sending strategy and inbox delivery for maximum conversions.”

This is the tool for you if you’re looking to grow your business and become notable in your industry.

Pricing depends on your number of contacts, but you can easily select your list size.

icontact pricing marketing automation

iContact is a minimum of $15 per month for 1500 contacts for the basic Email Marketing package, and $30 per month for 500 contacts for the Pro package.

The Pro package includes features not available with the basic Email Marketing package, such as:

  • Email, automation, and landing page reporting
  • Unlimited landing page creation
  • Custom API
  • Smart sending
  • Automation followups
  • Welcome, birthday, and event eries
  • Segmentation
  • Behavioral targeting
  • Social monitoring

18. Get BuzzBuilder Pro to Automate Cold Email Campaigns

buzz builder marketing automation guide

BuzzBuilder Pro is useful for entrepreneurs, sales teams, and marketers. Find prospects, generate leads, and nurture them more easily.

Key features include advanced email marketing automation, a website form builder, tracking and analytics, lead nurturing, scoring and ranking, social media marketing, and hot-lead alerts.

You will need to call for detailed pricing information.

19. Create Automated Marketing Workflows With Net-Results

pasted image 0 1075

Net-Results helps to automate almost every kind of marketing task imaginable.

Their goal is to help you save time while allowing you to better uncover and nurture leads so that your revenue will grow quickly.

Features include an email builder, form builder, landing-page builder, campaign builder, and A/B-test builder. Nurture leads, automate workflows, and more.

Pricing ranges start at $800 per month for 2,500 contacts and go up from there.

20. Streamline and Simplify Marketing Automation With GreenRope

pasted image 0 1108

GreenRope is “the ultimate dashboard for your business.”

This tool is useful for completing marketing automation and CRM all in one place.

Manage operations, sales, and marketing all from one dashboard that will help you visualize your performance and make key business decisions.

Features include interaction tracking, event and project management, calendar booking, SMS marketing, surveys, video tracking, and predictive analysis.

You can also trigger automation, lead scoring, analysis, prediction, and engagement.

Pricing starts at $99 per month for 500 contacts and goes up to $799 per month for up to 50,00 contacts.

21. Deliver Automated Email Campaigns Using MailChimp

marketing automation mailchimp screenshot

With intelligent email marketing features, it’s hard not to love MailChimp.

This tool is perfect for contacting prospects or customers who are vital to your success. If you need an effective email tool, this is one you should definitely check out.

Features include email marketing automation, personalized emails, automated welcome emails, behavioral targeting, engagement monitoring, and more.

With this tool, you can trigger emails based on actions like sign-up date and website activity.

The cost is free for up to 2,000 contacts, and upwards of $425 or more per month depending on your total number of subscribers.

22. Automate Marketing Processes with Gliffy

marketing automation tool gliffy

Create organizational charts, high-quality flowcharts, UML diagrams, network diagrams, technical drawings, wireframes, and more with Gliffy.

It works in your web browser to help you visualize workflows and boost marketing productivity.

Key features include workflow organization, an intuitive interface, collaboration with anyone with access to a web browser, and more.

The best part? They have a free trial!

23. Use Inbound Marketing Automation with Jumplead

marketing automation jumpead

Jumplead turns website visitors into leads and then nurtures them until they become paying customers.

Jumplead is a go-to source for everything from lead tracking to CRM, analytics, and automation.

Features include lead tracking, CRM, behavior-triggered actions, email marketing, landing pages, and analytics.

The cost is free for 200 visitors and goes up from there. The pro package is $199 per month for 20,000 visitors.

Bonus: Add fresh data to your marketing campaign with DataForSEO

DataForSEO provides “comprehensive SEO data via API at a predictable price.”.

While they mostly work with SEO providers, you can use their data to juice up your marketing efforts.

Here’s a list of API’s DataForSEO provides:

  • Rank tracking API
  • SERP API
  • Keywords data API
  • Competitor API
  • OnPage API
  • Keyword finder API

Marketing Automation FAQ

What is marketing automation?

A strategy that uses software that creates “rules,” which allows brands to create an efficient, often hands-off marketing process.

What are the benefits of marketing automation?

Automation allows you to get more done in less time, improve effectiveness, and provides access to far more data. For small or streamlined teams, it is ideal.

Are there any free marketing automation tools?

Some tools offer a free trial or free plan, including MailChimp, HubSpot, and Zoho.

What can I do with marketing automation?

A ton! You can automate email campaigns, reporting, lead nurturing, lead scoring, and much more.

Marketing Automation Conclusion

Good marketing has the ability to set you apart from your competition.

However, it can be hard to keep up with what marketing strategies work and which ones don’t.

Even when you do, it’s hard to focus on all of them at once. You don’t always have the time or energy to do it. Neither do I.

Thankfully, marketing automation tools exist to make marketing easier for you and your team.

By automating, you can spend your time and attention focusing on other efforts that will increase your company’s success.

Try out some of these marketing automation tools based on your needs and budget.

Kick back as they streamline your processes for you.

Then, pick your favorites and stick with them.

What marketing automation tools are you using?

3 Effective Retargeting Strategies That Actually Work (With Examples)

Retargeting is one of the best ways to close sales that didn’t happen.

On top of that, retargeting efforts are pretty cheap compared to most types of advertising.

How do you do it? What retargeting efforts do you need to try?

Here are three examples of retargeting that actually work, how to copy them, and what you need to know about the future of retargeting.

1. Retarget Specific URL Visits

There are a lot of ways to go wrong with retargeting.

Some marketers fire up Facebook or Google Ads and run a retargeting campaign based on website visits in the past 90 days.

Although that can work, it’s not really that effective. As you probably know, I’m all about working smarter, not harder.

I love to spend as little time on a task as I can, but get the same benefits as someone who spends hours and hours on the same task.

I used to run Facebook retargeting campaigns in their Business Manager feature (now referred to as the Facebook Business Suite).

Retargeting Strategies - setting up automatic retargeting in Facebook

I’d simply retarget everyone who landed on my site.

That didn’t really work. My conversion rates were the same as my website: low.

People weren’t ready to buy yet. Why? I cast too wide of a net.

You can’t reasonably expect a 50 percent conversion rate on an audience of millions.

For example, let’s say that visitor X came to your website and read a single blog post and bounced.

Now let’s say visitor Y came to your site, read that same blog post, but then also filled out a lead-magnet form and even checked out your product and pricing page.

What’s your general website visitor retargeting offer going to be now?

If you offer a lead magnet, that won’t make sense to visitor Y. If you offer a free trial, that won’t apply to visitor X yet.

You risk sending the wrong offer to the wrong person at the wrong stage of their buyer’s journey.

So what do I recommend? Targeting users by specific actions taken on your site.

For example, check out this retargeting ad I got:

retargeting strategies - example of a Facebook retargeted ad

Notice how hyper-focused that targeting, messaging, and content are?

The ad is literally about a single product they offer.

I viewed their products, and they noticed I spent large amounts of time and frequency on their pie crust page. After all, who doesn’t love pie?

Then they used that data to target me with an ad focused on how to use their pie crusts.

They gave me an example of how their product could provide value in my life.

That’s one of the best methods of retargeting I’ve ever seen.

Why? Because people who don’t convert on your products usually experience two things:

  1. They don’t want to pay you money yet.
  2. They don’t know how your product can help them.

Jasper’s Market effectively touched on the second point in a strong way.

They communicated exactly how I could find value in the product I was already looking at.

Here’s another example of retargeting ad:

retargeting strategies - example of a facebook ad from leadpages

Again, notice how tailored the targeting is in this ad.

It was delivered to everyone who landed on a specific web page URL, rather than retargeting all site visitors.

This allowed the company to target their ad to a group of interested, potential buyers and get them back to their site.

I visited their webinar-training landing page and was immediately retargeted after not converting.

Or, how about this example from Marketo:

retargeting strategies - marketo example

I visited their content marketing e-book page to learn about cheap content creation methods.

Just a few days later, after not revisiting or converting, they reeled me in with a specific, CTA-oriented, retargeting ad based on the exact page I visited.

So the point is:

Retargeting based on specific URL visits works. It’s one of the best retargeting methods I’ve seen.

So how do you do it?

There are two platforms I recommend: Google Ads and Facebook.

For this example, we can use Facebook since it’s one of the most popular ways to run retargeting ads.

Plus, I find much greater success on Facebook over display ads on GoogleAds.

But to each their own.

To get started, open the Facebook Business Suite and create a new, custom audience. You’ll click “More Tools” then “Ad Manager” currently, but they do update their platform regularly.

Create a new ad campaign, then add your info until you get to the audience. Select “create a new custom audience.”

create a new custom audience facebook retargeting.

Custom audiences on Facebook should be your top retargeting strategy.

They allow for some of the most diverse customization options marketers can use.

You can create a new custom audience from the drop-down menu.

From the menu of custom audience options, we want to select website traffic as our marketing goal.

select source for facebook retargeting ads

This audience type will allow you to create lists of people who visited specific URLs.

For the next step, be sure to select “People who visited specific web pages.”

facebook source of retargeting ads

From here, you can get as detailed as you want.

Are you prepping for a webinar? Do you have a landing page you’re driving traffic to for a specific goal?

Do you notice that tons of people read about your product but don’t convert?

This is your time to get them back.

Remember that Jasper’s Market example? They saw that I frequently visited a specific product on their site but didn’t buy.

You can do that by adding URL pages that include that specific word.

You can further refine your Facebook retargeting ads by:

  1. device used
  2. frequency

Doing this will tell you one major thing:

The people visiting this product with high-frequency need a small push to convert.

Use an ad that shows them how to use that product. Show them the value or benefit of buying it.

Since they’ve viewed the product multiple times, you know they’re probably almost ready to buy.

Using this type of retargeting is one of the most effective ways to convert visitors.

2. Retargeting Existing Customers

You may ask, “Neil, why on Earth would I want to retarget existing customers?”

I’ll give you one simple reason: to resurrect unresponsive email subscribers who haven’t purchased in a while.

One big problem with email lists is that most of your subscribers become unresponsive at some point.

The list will experience “churn,” where new visitors join and old ones become unresponsive.

This means your email upsells aren’t even reaching your intended user.

So what do you do? Start retargeting your existing customers.

I like this strategy because it’s incredibly cheap because the ads are so relevant, which means your CTR will be high.

For example, check out this ad I got from AT&T for Small Business:

retargeting ad example att

They already know I’m a current customer who’s using their products/service.

Yet, they retargeted me anyway.

Why? Because they wanted to upsell me on new products as I was becoming unresponsive to their company email list.

Or how about this ad from American Express:

american express retargeting ad example

I’m already a customer, and they wanted me to convert by getting another credit card with them.

Are you seeing a pattern with these examples?

They focus on retargeting visitors who have previously converted or are existing customers.

Here’s one of my favorite retargeting examples of this method from ModCloth.

mod cloth retargeting strategy ad example

We miss you like crazy!

The targeting premise of this advertisement is pretty obvious.

They’re retargeting old customers who haven’t made a purchase in a while.

This kind of thing works.

Why? Because people have already converted on your products and services, meaning you risk nothing by asking them to come back.

It’s incredibly easy to set up, too.

Again, you can do this on either AdWords or Facebook, and it only takes a few minutes to set up.

To get started, head to Facebook’s Ads Manager and navigate to the audience section, then click Create an Audience.

From here, create another Custom Audience, and select Customer List.

That’s where you can upload your audience list. If a green check mark shows up, then you are good to go. If you see a yellow exclamation point, you might need to update some identifiers manually.

This will allow us to import contacts directly from MailChimp or upload an exported list of current or old customers.

The key here is to sort your customer file or email list by how old or unresponsive customers are.

If you have customers that are consistently buying from you, don’t waste money advertising to them.

Focus your efforts on customers that haven’t converted in a while or who haven’t responded to marketing emails.

This will give you another great shot at bringing them back to your products.

3. Lead-gen Ads Based on Page Engagement

If you aren’t finding success with website-based retargeting efforts, this might be your best bet.

Facebook has a powerful lead generation tool called “Lead Ads.”

These are essentially form-based ads that offer lead magnets in exchange for customer information like email address and job type.

It’s the same idea as running an e-book lead magnet on a landing page on your website, just on Facebook.

They are one of the most intuitive, natural-looking forms you can create.

Here’s an example of how they look and work:

facebook lead ads for retargeting

They’re beautiful, seamlessly integrated ads that offer a lead magnet for the customer.

And one of the best ways to run these ads is by using Facebook page engagement as a retargeting setting.

Before we jump into the how-to details, let’s look at a few of these examples and how effective they can be.

Here’s a lead generation ad from AdEspresso:

adespresso lead magent ad retargeting on facebook

When I click on the ad, I’m taken directly to a lead-gen form within Facebook.

This is incredibly effective in getting people to convert because it doesn’t force them to leave Facebook.

People don’t browse Facebook every day to see ads.

They browse it to interact with friends and family or read news articles.

So taking someone offsite is a big risk that can waste your ad spend and lower conversions.

That’s why lead ads are so successful. They don’t interrupt the process or habit of a typical Facebook user, yet they still allow them to get the lead magnet.

I’ve used these types of ads before.

facebook lead gene ads retargeting strategies

They’re great for providing a clear-cut CTA that gets people to convert.

So why should you retarget people based on Facebook page engagement?

Because you know these users are active on Facebook, which means your retargeting efforts are going to be much more successful.

These hyper-aware users are likely always checking out new brands on social media.

It only makes sense to target them with Facebook Ads.

To get started with a lead-generation ad, we first need to create an audience based on page engagement.

Create a custom audience, then choose “Facebook Page” from the list of sources:

facebook ad retargeting strategies

From here, you have a bunch of options to choose from depending on how specific you want to be in your retargeting.

facebook ad custom audience engagement

For example, you can retarget anyone who engaged with a post or ad, someone who previously clicked on a CTA, or someone who saved your page or post.

Once you’ve selected a retargeting metric, you can save this audience and head to the Facebook Ads Manager to create a new lead-gen ad.

create lead gen ad for retargeting

Select “Lead generation” as your marketing objective.

Next, select your ad format.

For this, I recommend using a single image, single video, or slideshow.

Carousels are often too complex for a simple lead-generation-focused ad.

Next, you need to edit the content and lead magnet on the ad.

facebook lead ads retargeting

This is the section where you start to create an offer or incentive for these retargeted customers to give you their email address.

For example, are you going to offer an e-book, white paper, coupon, or something else?

You need to give them a reason to fill out your form and click on the call to action.

Be sure to edit your form fields and optimize them to your needs based on that audience.

facebook retargeting ads lead gen

Be sure to limit your form questions in the next step to only grab the most important information.

You don’t want to overwhelm visitors or take up too much of their time.

The goal here is to collect leads in an easy, painless way.

Facebook questions for lead gen ad retargeting

Facebook’s page-based retargeting is one of my favorite ways to drive users back to my site or convert on lead magnets and products.

They’re often very engaged audiences who use Facebook differently than most users.

Instead of mainly using it to interact with family or friends, they actively seek out businesses on the platform.

Use this as an opportunity to convert visitors that wouldn’t convert on your site, or showed interest in your pages.

Frequently Asked Questions About Retargeting Strategies

What are some of the top retargeting strategies?

Retarget specific URL visits; retarget existing customers; and retarget leads based on-page engagement.

What is an example of retargeting?

Showing Facebook ads to someone who previously visited your website on their mobile browser.

Is remarketing worth it?

Yes, remarketing is worth the effort if you are able to execute a successful campaign. Targeting those who have interacted with your brand and come close to purchasing gives you a better chance of making a sale than by targeting an audience who has never heard of or interacted with your brand before.

Basically, you’re interacting with your leads at a later stage in the conversion funnel.

Can you run marketing and remarketing campaigns at the same time?

Yes, you can run concurrent campaigns.

{
“@context”: “https://schema.org”,
“@type”: “FAQPage”,
“mainEntity”: [
{
“@type”: “Question”,
“name”: “What are some of the top retargeting strategies?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Retarget specific URL visits; retarget existing customers; and retarget leads based on-page engagement.


}
}
, {
“@type”: “Question”,
“name”: “What is an example of retargeting?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Showing Facebook ads to someone who previously visited your website on their mobile browser.


}
}
, {
“@type”: “Question”,
“name”: “Is remarketing worth it?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Yes, remarketing is worth the effort if you are able to execute a successful campaign. Targeting those who have interacted with your brand and come close to purchasing gives you a better chance of making a sale than by targeting an audience who has never heard of or interacted with your brand before.

Basically, you’re interacting with your leads at a later stage in the conversion funnel.


}
}
, {
“@type”: “Question”,
“name”: “Can you run marketing and remarketing campaigns at the same time?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: ”

Yes, you can run concurrent campaigns.


}
}
]
}

Retargeting Strategies Conclusion

Most of your website traffic simply won’t convert on the first visit. They don’t know who you are, what you do, or even how you could help them.

So they just aren’t ready, or willing, to buy your product or service yet.

Retargeting ads help bring those users back when they are closer to conversion.

Despite “banner blindness,” there are still a few ways to retarget visitors without driving them crazy.

Start by retargeting specific URL visits. This is one of the most accurate retargeting efforts you can use to convert customers.

I see it all the time on my Facebook feed and I constantly convert on them.

Next, try retargeting unresponsive, existing customers.

For example, if someone hasn’t converted in the past six months, send them a few ads to drive more sales.

Finally, conduct lead-generation ads that correspond with engagement on your site.

This will help you pull in users who are already engaged and thus more likely to be receptive to the ads.

Just remember: retargeting efforts need to be specific and hyper-focused to drive conversions.

What retargeting efforts have worked best for you?

Digital Experience Platforms: Overview, Resources, Examples

Experience is kind of the holy grail when it comes to customer interaction, from marketing and sales to customer service and brand loyalty. 

It’s something we all talk about, work toward, and set as a goal, but to some degree, it remains a concept we’re always trying to work for. 

When do we actually achieve a great customer experience in our brands? Is it something we just have to continually improve and build on as new opportunities roll out?

When a customer has a great experience with you, they are more likely to come back and buy again. 

Social media, mobile apps, in-app ads, artificial intelligence, augmented reality, and more have promised to help us put experience at the forefront. 

As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. This is where a digital experience platform (or DXP) comes in. 

What Is a Digital Experience Platform? 

Although the specifics vary by the product or vendor, a digital experience platform is a single digital hub that allows a brand to use data and AI to create and deploy custom content experiences for consumers and integrate them for consumption across an array of digital and other ecosystems.

In simpler terms, it’s a platform that lets you create custom experiences informed by your data and lets users experience them everywhere they look. 

Just as important as a definition of what a digital experience platform is what it’s not. A digital experience platform is not just a single experience provider, no matter how revolutionary or innovative. It’s also not just a series of omnichannel brand messages linked together by a series of integrations or pointing to or from a webpage. 

A digital experience platform is integrated and inclusive. It’s often an open-source platform that allows API integrations from various departments, such as sales, to deliver super personal experiences to users. Those features define this type of platform and differentiate it from others, which we will discuss later. 

What Is the Difference Between DXP, CMS, and WEM?

When it comes to content creation and management, the acronyms can start to feel like alphabet soup. DXM, CMS, and WEM have similar purposes but approach it from slightly different angles. 

Let’s look at the other two types of platforms first. 

CMS stands for a content management system. By definition, it’s software that allows you to create, manage, and share your brand’s content. In more everyday terms, it’s a platform that allows you to build your website (and its content, such as pages and blog posts) with a backend interface that doesn’t require writing the code from scratch. 

The interface is user-friendly and welcomes you to plug in your content and go. It also makes it easy for you to search through your content for reuse and resharing, create SEO-friendly content, and more. 

How is it different from WEM, or web engagement management? We can think of WEM as the next generation of content management. It’s about how we interact on the internet and how customers expect brands to interact with them. Differentiating features of web engagement management include customer engagement through conversations, community building, multichannel reach, and automation. 

Where does that leave us with a digital experience platform? It’s essentially a further evolution.

With the rise of AI and big data, we have more and more information for brands to use to deliver content that is more likely to convert. A DXP pulls information in but also delivers across multiple platforms. 

How to Know If You Need a Digital Experience Platform

If your brand has been around for a while, or if you’re used the internet for e-commerce for any amount of time, you have a website, which means you have experience with a content management system. Whether you’ve dipped your toes into WEM environments or are wondering if a DXP is right for you, let’s talk more about who needs one. 

A digital experience platform is about helping you reach people at many touchpoints and controlling the message they receive at those touchpoints. 

It’s also about receiving data from your company and letting it drive the message.

How do you know if a digital experience platform is right for you? Here are a few questions to consider:

  • Do I need more touchpoints with customers?
  • Do I need to bring data from sales, inventory, and other departments into my marketing platform?
  • Do I need to reach customers with custom and consistent messaging at every touchpoint?
  • Do I need a platform to do all these things simultaneously and from one location?
  • Are sales at a point where we can justify investing in and learning a new platform?
  • Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform?

A digital experience platform may not be a necessary next step for every brand, but if you’re struggling to keep up with a wide range of integrations and just need a place to take everything to the next level, this may be the right way to go.

Examples of Digital Experience Platform Tools

There are many to consider, but here are a few of the best tools for digital experience.

Bloomreach

Bloomreach is a popular digital experience platform for online commerce, which serves 25 percent of the e-commerce experiences in the United States and the United Kingdom. Its Bloomreach Experience Platform or BrX, as it’s called, features a number of modules, including SEO and merchandising. 

Examples of Digital Experience Platform Tools - Bloomreach

Liferay

Liferay provides a digital experience platform that promises to be custom to your business needs, integrating with where you are today and growing with new features as your business grows. In other words, they boast you can get going with this platform quickly. 

Examples of Digital Experience Platform Tools - Liferay

Core dna

Core dna emphasizes that, with their platform, all your digital marketing components are finally under one roof. You can keep track of the data in one place and make global adjustments from one location as well, rather than keeping up with various integrations and platforms. 

Examples of Digital Experience Platform Tools - Core dna

FirstSpirit DXP

FirstSpirit DXP, from e-Spirit, highlights its ability to integrate with other platforms or tools you may already be using, along with its many features. It also makes sure to note the platform itself does not require deep development or coding knowledge on the user’s end but is approachable and easy to learn. 

Examples of Digital Experience Platform Tools - FirstSpirit

Digital Experience Platform Resources

A digital experience platform is a new concept in a lot of ways, so you may want to do a deeper dive and learn more before you decide whether it’s right for you. There are many resources available to help you get a handle on everything involved and learn how it can help your e-commerce shop. Here are a few to get you started.

An Intro to Digital Experience for Marketing Webinar

If you prefer an audio and visual overview of a digital experience platform, check out the Intro to Digital Experience webinar on YouTube from Progress. This 30-minute video covers all the basics, including what those custom touchpoints for customers look like and why they’re so important. 

The webinar also speaks to the customer journey and how to remain consistent throughout. You’ll learn about how a digital experience platform relates to your CMS and how to take it to the next level. 

Building Digital Experience Platforms Book

Written by Shailesh Kumar Shivakumar and Sourabhh Sethii and bearing the subtitle of “A Guide to Developing Next-Generation Enterprise Applications,” Building Digital Experience Platforms is for the person who is ready to get serious about a digital experience platform and geek out over the features and options available.

While the book goes into various open-source platforms available for creating a DXP, it also dives into the specifics about best practices and what you will want to consider as you design a digital experience platform. It also explores security issues and case studies. 

Operationalizing a Digital Experience (DXP) Platform to Put Customers First Webinar 

If you’re ready to really get into the weeds with what a digital experience platform is all about, this Operationalizing a Digital Experience (DXP) Platform webinar from Lytics has all the research and data you’re looking for. This webinar aims to discuss how companies are using customer data to drive custom experiences to convert. 

It’s presented by Connie Moore, Senior Vice President of Research for Digital Clarity Group, and it covers topics such as why customer data technology is so important, how to put data at the center of your digital experience strategy, and the reasons why all of these topics are exploding in popularity. 

The Rise of the Digital Experience Platform E-Book From Elastic Path

Are you wondering how a digital experience platform would fit in your business, or how it would impact your department and help you interact with other departments across the company? The Rise of the Digital Experience Platform e-book from Elastic Path seeks to help you answer those questions. 

Of course, this is one of those email opt-in methods Elastic Path is using to get you on their email list. Nonetheless, it could be a helpful resource as you seek to wrap your head around what a DXP is all about. It promises tips and strategies for Chief Information Officers and Chief Digital Officers looking to incorporate a digital experience platform.

How Digital Experience Platforms Nurture and Facilitate Lasting Customer Relationships On-Demand Webinar

If you’re still skeptical about how exactly digital experience platforms can help you connect meaningfully with your customers, Bloomreach created a webinar entitled “How Digital Experience Platforms Nurture and Facilitate Lasting Customer Relationships” with Mehmet Olmez, managing director for Accenture Interactive, and Arjé Cahn, CTO of Bloomreach Experience. 

They talk about how a DXP offers more than just multitouch or omnichannel and is the way of the future by seamlessly integrating those touchpoints and making them hyper-personalized. They also talk about how this supports e-commerce marketing and the benefits of having everything together under one digital hub.

Again, this is an email opt-in, so you can expect to get emails following up, but if you’re curious to learn about DXPs from the makers and marketers of digital experience platforms, this one may be worth your time. 

Digital Experience Platform FAQs

What is a Digital Experience Platform (DXP), and how is it different from a CMS?

A digital experience platform ties in data and AI learning technology to deliver seamless and multilayered touchpoints that are highly customized and relevant to each individual customer.

What does a digital experience platform do?

A digital experience platform or DXP serves as a single hub for e-commerce marketing, pulling in and learning from data from across the company’s ecosystem, including sales, inventory, and more, and then delivering highly customized experiences to shoppers. 

What is a DXP, and why does it matter?

DXP stands for digital experience platform. It’s the next evolution of content management, e-commerce experience solutions, and marketing technology and helps companies stand out as relevant in an increasingly noisy digital world.

What is a good digital experience?

As companies utilize digital experience platforms, good digital experiences for customers are pertinent and timely, meeting their needs and delivering content that ultimately leads to conversions.

Conclusion to Digital Experience Platforms

Customers want experiences with your brand. More importantly, they want really great experiences to keep them coming back for more. This includes everything from searching and coming across your website, to the sales, customer service, and follow-up process. 

As you scale, ensuring a great customer experience can become harder and harder, but building a solid e-commerce website can help. A digital experience platform, or DXP, can provide space to create and automate experiences that will keep them returning. 

Have you interacted with an engaging digital experience platform recently?

The Ultimate Guide to Customer Acquisition: Examples, Tips, and Resources

Customer acquisition is a huge pain point for many business owners. Even more difficult is developing a consistent way of bringing in new business.

Your goal should be to put together a system that acquires customers almost on autopilot. That’s easier said than done, though.

This guide should help get you started.

What Is Customer Acquisition?

Customer acquisition is your business’s process of bringing in new customers. The goal of every business is to create procedures that make acquiring new customers simple and systematized. Unfortunately, many small businesses and freelancers have a hard time developing a process for bringing in new clients.

An important piece of the puzzle is a business’s ability to measure its customer acquisition cost. In the digital marketing realm, this is often referred to as “CPA” or “cost-per-acquisition.”

It applies across the board, whether you’re using paid advertising, organic reach, print, radio, TV, or anything else. You should know how much you need to spend to acquire a customer. Once you determine that, it becomes much easier to scale up your marketing because you know you can pump more dollars into your campaigns and get XYZ in terms of customers out the other end.

What Is the Purpose of Customer Acquisition?

The purpose of customer acquisition is self-explanatory. Without a customer, you don’t have a business. Without consistent customers, you don’t have a stable business.

A little caveat here is businesses should also focus on customer retention, which is different from an acquisition. Retention is your effort to keep the customers you already have rather than going through the vicious cycle of constantly needing to acquire new ones. Increasing your retention by only five percent can increase your profits by as much as 95 percent.

When you combine customer acquisition and retention, you have a sure-fire recipe for success. Here’s why:

  1. It helps you make the money you need to cover costs and pay employees, allowing you to reinvest in the business and drive better results for your clients.
  2. It shows steady growth and success to partners, investors, and outside influencers.

Being able to continually drive new business towards your company keeps everyone happy, but it’s not the end goal. The goal is to retain the customers you have as long as you can. Although it costs money to acquire new ones, it doesn’t cost anything to keep them.

Customer Acquisition Versus Lead Generation

There may be some confusion about the difference between the two, but it’s actually simple: Lead generation is one step of the customer acquisition funnel. A person or entity must first become aware of your business before they can buy anything from you. This generally happens as a result of lead generation.

For example, let’s say your business is running a Facebook ad. This usually happens to cold traffic (people who have never heard of you). They see your ad and pause to look for a second. They’ve now become a lead and are no longer cold traffic because they are aware of you.

Maybe they click the ad, fill out a form, and end up having a conversation with you. All of these are steps in the overall customer acquisition funnel. Lead generation is simply one step.

How to Create a Customer Acquisition Plan

Now let’s talk about some of the actionable steps you can take to develop the best customer acquisition strategies.

1. Identify Your Customer Avatar

The first step for every business (before they’re even a business!) should be to create a customer avatar or buyer persona. This is your ideal customer: who they are, what they like, their problems, and their demographic information.

It’s a great strategy for a business to know who their customer is as early as possible. For example, if you sell anti-aging cream, you have a very clear audience who would be interested in that product. Your audience might be women ages 40+ who have a developed skincare routine but are looking for a little extra help. They might be middle to upper-middle class and can’t afford surgery or cosmetic procedures, but they can afford your cream.

If you know exactly who your target is, you’ll have a much easier time acquiring them because your ad copy, text, images, and products will speak their language.

2. Determine Goals

Once you have your customer avatar, jot down some goals and objectives. What are you trying to achieve with your marketing efforts? Here are some examples:

  • Awareness: Are you trying to spread awareness of a cause, shed light on something, or make yourself known to a specific audience?
  • In-person: Does your business require people to physically come into a brick-and-mortar location?
  • Phone call: You might need to convert the online traffic into a phone inquiry.
  • Form: Is your traffic still in the early stages of learning about you? If so, you might just want them to complete a form.
  • Conversion: If the traffic you’re targeting already knows who you are, you might simply be trying to get them to convert into a sale.

Regardless of what your goal is, you need to have one. The clearer the direction you take, the easier it will be to convey the proper message and get your audience to do what you want them to.

3. Choose a Platform or Avenue

Once you’ve figured out who your audience is and what you want them to do, you need to determine what method to use to reach them. There are many different customer acquisition channels, both online and offline. Here are some of the most popular:

Content Marketing

Content marketing is a great long-term way to develop customer relationships and drive traffic to whatever it is you’re looking to accomplish. Best of all, there’s no right or wrong way to do it because you can put together content based on your niche.

Just keep in mind that content marketing isn’t as simple as blogging on your website and expecting people to find it. You need to understand basic SEO and realize that this is a long-term strategy and can take months before you see results.

Social Media

Acquiring customers on social media offers a few different avenues. You can use paid ads, which I’ll discuss shortly, or you can do it the slow way by building up an organic following, posting regularly, and reaching out to people to start conversations.

I like using social media in the most natural way possible, and that’s by “being social.” Start conversations, send messages, and provide value to people. They will respond. Seventy-three percent of marketers find social media “somewhat effective” or “very effective” in their business. It all starts with a conversation.

Paid Advertising

Whether you choose PPC on Google or social media ads like Facebook, paid advertising is a great way to get your business in front of the right audience right away. Keep in mind that Google Ads have a 100 percent ROI, but that does require you to understand how to do it right.

4. Set a Budget

You need to have a budget and customer acquisition cost formula if you plan to have success. Marketing can quickly run more expensive than you expected if you don’t have a set budget in place ahead of time.

Start with a small budget and work your way up as you start to experience success.

5. Optimize and Tweak

Once you’ve had a chance to compile data on how people are receiving your ads, pieces of content, etc., you can optimize and tweak as necessary. For example, if you find that a specific demographic is converting the best on a social media ad, you might want to allot more ad spend to those people and take some away from the people who aren’t converting.

3 Examples of Successful Customer Acquisition

One of the best ways to understand how to implement and measure customer acquisition is to see other companies do it successfully. Here are some examples you can piggyback off of:

Shopify: Interactive Content

Examples of Successful Customer Acquisition - Shopify

Shopify is the e-commerce giant responsible for thousands of successful e-commerce stores. One great way that they drive customers towards the site is with interactive content such as business name generators, quizzes, and even product choice suggestions. This is not only fun, but it keeps you on the site longer, which looks good to Google.

The content you create needs to be interesting and unique. The internet is a highly competitive environment, and you can’t just post anything and expect people to read it and react.

Turbotax: Free, Free, Free

Examples of Successful Customer Acquisition - Turbotax

Turbotax is a great example of using multiple platforms to convey your message. We’ve likely all seen their ads somewhere when they talk about how their service is free for individuals and always will be. If you understand neuro-linguistic programming, you know that “free” is a big buzzword.

Make sure you’re offering enough value to your customers in exchange for what you’re asking. Advertising has changed, and it’s no longer as simple as telling people what you do. You need to provide value.

Swagbucks: Referral Marketing

Examples of Successful Customer Acquisition - Swagbucks

One of the best ways to get more customers is to have your customers get them for you. Referral marketing is a powerful method because it doesn’t cost much, and you’re rewarding the customers you already have, which can help increase customer retention.

This method is especially useful at the beginning of a business’s life when you’re trying to grow your network and establish credibility. Offer something to your customers for every lead they bring your way.

5 Tips to Improve Your Customer Acquisition Strategy

Here are some bonus tips to help you nail down your customer acquisition:

1. Master the CTA

Your call-to-action (CTA) needs to be perfect once you know your audience and have traffic. At this point, it becomes all about what you’re doing to convert the traffic you have. Conversion rate optimization becomes the key, and it usually starts with having a crystal clear and persuasive CTA.

2. Track Everything

You should be tracking every little detail about your prospective customers. Most importantly, focusing on the right metrics will take things to the next level. Demographic information, heat maps, abandoned carts, retargeting—all of these are important. This data can help you understand more about your audience so you can further optimize the ads for future success.

3. Make Sure the UX Is Perfect

If you’re getting traffic, the ads are working, and everything seems to be going well, but you still don’t have customers, there could be another reason. Make sure your site is fully functional, mobile-optimized, fast-loading, and easy to use.

4. Be Patient

It can take as long as a week to build up enough data on Google ads. If you change or cancel an ad before that time, you might be shooting yourself in the foot. The same applies to content marketing. It takes a long time for Google to recognize your content and index it properly.

5. Diversify

I believe in spreading yourself around and making sure you’re reaching as many people as you can. If you think some of your audience would respond to a different method of customer acquisition, set a budget for it, and give it a go.

Customer Acquisition FAQs

Below, see some of the most frequently asked questions about customer acquisition.

What is a good customer acquisition cost?

A good customer acquisition cost is whatever you need to be profitable. It will vary from business to business. All that matters is that you’re not spending more to acquire a customer than they will pay you. Keep in mind operating costs as well.

How do you manage customer acquisition?

Many businesses have people in charge of this or an entire department. Of course, it can be difficult for small businesses, so it might make more sense to outsource it.

Is it more cost-effective to keep a customer than to acquire a new one?

Acquiring new customers has been deemed the “startup killer” for a reason. It’s much cheaper to retain than acquire, but you can’t have one without the other. Make sure you’re focusing on both.

What is acquisition rate?

Find this number by dividing the total number of people who opted into your campaign by the total number of people who saw it.

{
“@context”: “https://schema.org”,
“@type”: “FAQPage”,
“mainEntity”: [
{
“@type”: “Question”,
“name”: “What is a good customer acquisition cost?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “A good customer acquisition cost is whatever you need to be profitable. It will vary from business to business. All that matters is that you’re not spending more to acquire a customer than they will pay you. Keep in mind operating costs as well.”
}
}
, {
“@type”: “Question”,
“name”: “How do you manage customer acquisition?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Many businesses have people in charge of this or an entire department. Of course, it can be difficult for small businesses, so it might make more sense to outsource it.”
}
}
, {
“@type”: “Question”,
“name”: “Is it more cost-effective to keep a customer than to acquire a new one?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Acquiring new customers has been deemed the “startup killer” for a reason. It’s much cheaper to retain than acquire, but you can’t have one without the other. Make sure you’re focusing on both.”
}
}
, {
“@type”: “Question”,
“name”: “What is acquisition rate?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Find this number by dividing the total number of people who opted into your campaign by the total number of people who saw it.”
}
}
]
}

Summary of The Customer Acquisition Guide

There are many ways to approach customer acquisition, and while most of the methods lead to the same place, there is no one-size-fits-all solution. You need to figure out what marketing method works best for your business and how you can implement it consistently.

Most importantly, understanding your customer and their objective is crucial. Once you’ve done that, the rest falls into place.

What customer acquisition methods do you use in your business?

Customer Satisfaction: Benefits, Examples & Importance

Customer satisfaction is crucial to the success of your business. No matter how innovative your product or competitive your pricing, if your customers are ultimately unhappy, they’re not going to stick around.

As such, it’s no surprise 45.9 percent of businesses surveyed in 2020 named customer experience as their number one priority over the next five years:

Customer satisfaction is a major priority for businesses

What exactly do we mean by “customer satisfaction?” Why is it so important, and what can you do to improve it? Read on to find out.

What Is Customer Satisfaction?

Customer satisfaction is a measure of how people feel when interacting with your brand. It can be influenced by any number of factors, such as:

  • perceived product quality
  • perceived product value
  • convenience
  • customer expectations
  • communication
  • complaint handling

Every brand, no matter how successful, wants to improve customer satisfaction. To do that, they need to define two things:

  1. who their customers are
  2. what it takes to satisfy them

Part one isn’t as simple as it sounds. Let’s take the example of a hospital. It might have two distinct customer bases: 

  1. the patients it treats
  2. the insurance companies it sells patient data to

Clearly, those two audiences have very different goals, and keeping them happy requires two vastly different approaches. To make matters even more complicated, satisfying one audience may sometimes be detrimental to the other’s happiness.

4 Benefits of Customer Satisfaction 

Customer satisfaction is more than just a “nice to have.” Getting it right has specific, tangible benefits, including: 

1. Increase Brand Loyalty

Never take your customers for granted. 

According to PwC, 59 percent of U.S. consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience.

How does customer satisfaction affect brand loyalty

On the flip side, if you do everything in your power to keep customers happy, it stands to reason they’ll be more likely to stick around for the long term.

2. Boost Trust

According to Edelman, 81 percent of consumers say brand trust is a deal-breaker or a deciding factor in their purchase decisions.

Yet trust is pretty thin on the ground, with just 34 percent of consumers saying they trust most of the brands they use or buy from.

How do you make your brand more trustworthy? One way is to improve satisfaction. According to a study from Eastern University Sri Lanka, customer satisfaction logically precedes customer trust; those two things rarely exist in isolation.

3. Attract Positive Word of Mouth

Word-of-mouth marketing is extremely valuable.

To give just one example, 87 percent of consumers read online reviews for local businesses in 2020, up from 81 percent in 2019.

Unfortunately, consumers are significantly more likely to share negative reviews than they are positive ones. According to American Express, U.S. consumers tell an average of 15 people about bad experiences, whereas they only share good experiences with 11 people.

In other words, it’s a numbers game. You know consumers are naturally less inclined to shout about the good stuff you do, but if your customer satisfaction is high, you’re well placed to reap the benefits of word-of-mouth marketing.

4. Grow Your Audience and Sales

We already know satisfied customers are more likely to tell their friends and family about your brand, which in turn gets you in front of a wider audience.

However, did you know those satisfied customers will also spend more?

According to the same American Express survey referenced above, U.S. consumers are prepared to spend 17 percent more if a brand delivers excellent service.

What’s more, 84 percent of companies that improve customer experience report an upturn in revenue.

How to Measure Customer Satisfaction

It’s not enough to simply hope your customer satisfaction will improve. You need concrete plans to drive it forward, backed by robust data. To do this, you need to gather customer feedback through polls, surveys, and feedback sessions. Here are three types of feedback to collect to help you measure customer satisfaction and examples of questions to ask. 

1. Overall Satisfaction

It can be helpful to gauge a customer’s general opinion of your product or service before drilling down into the specifics. Positive answers indicate they are happy with their purchase decision, while negative ones suggest they have some degree of buyer remorse.

Example question: Overall, how satisfied are you with [Product X]?

2. Repurchase Intent

Given the close ties between customer satisfaction and loyalty, it makes sense to use a customer’s repeat purchasing plans to measure their general happiness. Consumers who say they are likely to buy again may also be more likely to leave positive reviews or share their experience with friends and family.

Example question: Will you shop at [Company X] again in the next month?

3. Word of Mouth

NPS customer satisfaction surveys are centered on a single question about whether or not the customer would recommend a given brand or product. This sort of feedback allows companies to understand whether the user’s experience aligns with their expectations.

Example question: Would you recommend [Company X] to your family and friends?

3 Steps to Improve Customer Satisfaction

Data is the key to improving customer satisfaction. 

However, data alone can’t transform your customers from unhappy to loyal. You have to focus on gathering data effectively, then use those insights to take action. Follow these three steps to make it happen:

1. Conduct Customer Surveys

Surveys play a key part in your quest to improve customer satisfaction, so the feedback you generate must be useful.

Unfortunately, there are no guarantees. Even if your survey is perfect, customers don’t always tell the truth about how they feel. What’s more, they might make mistakes when completing your survey. In either case, you’re not getting a true picture of customer satisfaction.

However, there are some proactive steps you can take to generate more impactful feedback.

Concentrate on keeping your survey as short as possible to capture more responses. Research from SurveyMonkey shows completion rates drop off when surveys contain more questions:

How many questions should be in a customer satisfaction survey

Surveys containing ten questions have an average completion rate of 89 percent, dropping to 79 percent for 40-question surveys. It may not sound like much, but it means if you’re surveying 1,000 customers, you’ll get 100 more responses from the 10-question version.

In other words, if a question doesn’t have the potential to yield unique insights, it shouldn’t be in your survey.

Also, it pays to remember the purpose of polls and surveys isn’t to “cook the books.” You’re not trying to earn artificially high scores by confusing or manipulating respondents. 

Instead, you’re trying to get an accurate picture of what customers actually think about your brand. Avoid leading or loaded questions, which attempt to steer people toward a certain answer. For instance:

  • Bad question: Thousands of customers have left five-star reviews for [Product X]. Would you do the same?
  • Good question: How likely are you to recommend [Product X] to a friend?

2. Monitor Social Media Mentions

Customer surveys will only get you so far, because they only gather opinions from the types of people who are happy to fill in surveys—which might exclude a huge chunk of your audience.

For a more accurate view of customer satisfaction, keep a close eye on social media, too. Tools like Linkfluence and Mention help monitor brand mentions and conversations relevant to your company and product. They even use machine learning to assess the sentiment of those mentions.

Customer satisfaction - How to monitor social media mentions

This gives you access to a broader customer pool than potential survey respondents and ensures you’re on hand to help customers when they need it. 

3. Implement Constructive Feedback

Once you’ve gathered a bunch of feedback, it’s time to take action.

One of the biggest challenges is to identify an effective, repeatable way to prioritize those actions. After all, it’s unlikely every customer wants the same thing. Some might be asking for faster shipping; others might want a slicker checkout experience.  

Transparency is key. Most consumers are pretty reasonable, and they understand you have finite resources. Make it clear you’ve heard their feedback and, if the demand exists, you’ll work on a fix.

LEGO has come up with an ingenious way to do this. It created a dedicated site, LEGO Ideas, where brick-building fans can submit product ideas. If an idea gathers 10,000 votes from the community, it’ll be considered for production.

How LEGO implements customer satisfaction feedback

3 Customer Satisfaction Examples 

Looking for inspiration to level up your customer satisfaction? Check out these three examples of brands that are rocking it: 

1. IBM

Tech giant IBM was named the number one company for customer satisfaction in the latest Drucker Institute Company Ranking. Its success stems from its customer-centric approach to software development, which involves making decisions based on the goals and ambitions of end-users, not just how they use a specific tool. 

Speaking to Harvard Business Review, IBM’s VP of Platform Experience Charlie Hill explained: “We want to bring our design thinking muscles to explore and play with how the user’s experience could be better in the future.”

Key Takeaway

Put your customer first. Whether you’re selling a piece of software or a pair of shoes, think about what problems brought them to you in the first place, and what success looks like to them. 

2. Chick-fil-A

Ranked top of the American Customer Satisfaction Index across all industries, Chick-fil-A stands out thanks to its superb in-restaurant customer service. Its staff is regularly named the friendliest of drive-through brands, and they also outshine the competition on order accuracy. 

This is no easy feat when it’s up against huge global names like KFC, McDonald’s, and Starbucks.

Key Takeaway

Invest in your people. Whether they’re dealing with shoppers in-store or helping them online, their professionalism and courtesy have a huge impact on your customer satisfaction rating.

3. Trader Joe’s

Grocery chain Trader Joe’s has an NPS score of 62. For context, the average score in the grocery niche is 24. The brand stands out by truly going the extra mile for its customers. In one famous example, a Reddit user told how the chain broke its “no deliveries” policy to help out an 89-year-old who was snowed in during the holidays. The comments on that viral post are littered with other Redditors recounting their own experiences of receiving superb service from Trader Joe’s.

Key Takeaway

Give your team members a degree of autonomy to delight customers. It should be quick and easy for them to get signoff on the sorts of small, spontaneous acts of kindness that can make the biggest difference to consumers.

Customer Satisfaction FAQs

What does customer satisfaction mean?

This is how you measure your customers’ experience to see if it meets or falls short of their expectations.

Why is customer satisfaction important?

Growing companies are more likely to prioritize customer success than companies that don’t have a growth mindset.

What are the benefits of high customer satisfaction?

Customers trust recommendations from others and look at reviews before deciding to convert with a business. High satisfaction means a customers is more likely to recommend your business and leave a positive review.

How does customer satisfaction help branding?

High customer satisfaction can increase brand loyalty and trust.

How do you improve customer satisfaction?

To satisfy your customers, you need to understand what they want. Collect data through surveys, polls, and feedback sessions, and monitor brand mentions through social media.

What happens if customers are not satisfied?

Unhappy customers are unlikely to keep buying from your brand. What’s more, they’re highly likely to tell people about negative customer experiences through reviews, social posts, and word of mouth, which can damage your reputation.

{
“@context”: “https://schema.org”,
“@type”: “FAQPage”,
“mainEntity”: [
{
“@type”: “Question”,
“name”: “What does customer satisfaction mean?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “This is how you measure your customers’ experience to see if it meets or falls short of their expectations.”
}
}
, {
“@type”: “Question”,
“name”: “Why is customer satisfaction important?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Growing companies are more likely to prioritize customer success than companies that don’t have a growth mindset.”
}
}
, {
“@type”: “Question”,
“name”: “What are the benefits of high customer satisfaction?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Customers trust recommendations from others and look at reviews before deciding to convert with a business. High satisfaction means a customers is more likely to recommend your business and leave a positive review.”
}
}
, {
“@type”: “Question”,
“name”: “How does customer satisfaction help branding?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “High customer satisfaction can increase brand loyalty and trust.”
}
}
, {
“@type”: “Question”,
“name”: “How do you improve customer satisfaction? “,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “To satisfy your customers, you need to understand what they want. Collect data through surveys, polls, and feedback sessions, and monitor brand mentions through social media.”
}
}
, {
“@type”: “Question”,
“name”: “What happens if customers are not satisfied? “,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Unhappy customers are unlikely to keep buying from your brand. What’s more, they’re highly likely to tell people about negative customer experiences through reviews, social posts, and word of mouth, which can damage your reputation.”
}
}
]
}

Conclusion of Customer Satisfaction Guide

Customer satisfaction is crucial to your business, regardless of your product, industry, or niche. You must make it a priority. That’s true today, and will only increase in importance in the years to come.

Collect, analyze, and use data on customer satisfaction for every stage of your sales funnel, every interaction, and every product launch. Pick and choose your moment, of course, as no one wants to be inundated with surveys all the time, but no area is off-limits for selectively surveying and asking for feedback.

That’s how you improve, grow, and turn your customers into your biggest marketing asset.

What factors do you think are most important to improving customer satisfaction? Let me know in the comments below: